Richard Her
******@*****.*** **** South **rd Street, Kansas City, KS 66106
Summary
A manger professional with multi-layer of functional skills. Effective in providing leadership through various transitions. Strong customer skills proven through 20 years of constructive experience in customer service. High organizational skills proven with development and implementation of new and successful methods. Builds positive and effective relationships with a wide range of people from customers and vendors as well as co-workers and senior leaders.
Education
Avila University
May 9th 2015 Bachelor of Science in Healthcare Management
Cum Laude – 3.6 GPA
Experience
Country Hill Motors 6639 East Frontage Road, Merriam, KS 66202
Parts Manager 12/2009 – Present
Bid/research best price for parts to recondition vehicles after the vehicle has been inspected for sell.
Inputting all information about the vehicle into the Reynolds & Reynolds data base.
Maintain the parts department for inventory control, order parts as need it for stock or recondition vehicles, check in all parts ordered.
Ordering all shop supplies needed to operate service and parts department.
Submitting vehicle to warranty companies for approval to repair vehicle.
Assist customer in repairs of their vehicle, understanding what the issue is.
Superior Automotive Group 8400 Shawnee Mission Pkwy, Merriam, KS 66202
Service Consultant/Greeter – 8/2007 – 11/2009
Greet customers, assist in solving customer’s issues on their vehicle.
Advising customer on repairs and recommendations for their vehicle and keeping them update on repair process.
Inventory new vehicles into Reynolds & Reynolds.
Checking in/out Toyota loaners/rentals for customers.
Submitting claims to Toyota for repairs under warranty period.
Oram Material Handling 1034 South 8th Street, Kansas City, KS 66103
Storage & Handling Specialist – 3/2004 – 5/2007
Assist customer with storage and handling needs.
Advisor customer on how to gain more storage for less money.
Order and ship items to customers.
Implement storage systems to improve productivity.
Key Competencies
Acting with honor and character
Interpersonal savvy
Managing diverse relationship
Decision Quality
Effective communication
Community Activities
Vice President of Sechow Foundation – Kansas City, KS
Board member of the Hawj Family Association – Kansas City, KS
Coach – Weekend Warriorz – Indoor soccer club