Customer Service Manager
Resume:
Peter G. Vadelnieks, Jr.
Oakland, CA 94609 ***********@*****.***
Work Experience
Apartment List, Call Center Manager (January 2014 to April 2015)
-Manage a team of 20+ employees in a call center environment.
-Responsible for job postings, phone screening, and interviewing potential candidates.
-Provide QA for employees and training to better improve performance.
-Evaluate data relating to all traffic, trends and employee output and determine future actions.
-Handle payroll and other HR related issues.
-Built the “Renter Operations Call Center”, a call center, from the ground up at a growing San Francisco start up.
Vadelnieks & Son, Operations Manager (August 2009 to December 2013)
-Coordinated land management projects on a daily basis with a team of workers.
-Provided high-level administrative support including scheduling travel and meetings.
-Oversaw multiple projects ensuring that integral components were completed in a timely manner.
-Support for financial and administrative functions as well as continuing customer service.
-Interacted with customer on project details, sometimes on a daily basis.
Grassroots Campaigns INC, Canvasser,(March 2009 to July 2009)
-Further expanded fundraising and office skills.
-Consistently outpaced fundraising goals in order to benefit specific causes.
-Traveled in order to maximize fundraising potential.
Democratic Headquarters of San Luis Obispo, Intern (March 2008 to June 2008)
-Used fundraising skills and office management skills for many candidates.
-Provided daily updates to voters about candidates in upcoming elections.
-Coordinated with fellow students to help set up a Rock the Vote event. And at this event I registered over 70 people to vote in the 2008 Presidential election.
Relevant Skills/Experience:
Knowledge and working experience with: Salesforce, Excel, Word, Outlook, PowerPoint, Adobe Acrobat; both in PC and Mac. Ability to comply with policies and rules efficiently and effectively.
Strong communications and analytical problem solving skills.
Adapts quickly to unfamiliar environments.
Education
California Polytechnic University San Luis Obispo, CA
Bachelors of Arts Degree in Political Science with a concentration in Political Theory
3.5 Major GPA
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