LUCY MAY JACKSON

** ***** ******, ********, *** 4304

Tel: 042*******

Email: acsvlc@r.postjobfree.com

PERSONAL STATEMENT

I am a hardworking, passionate and highly motivated individual with a strong track record in both call centre, Data entry and customer service roles. I am able to articulate at all levels utilising my excellent communication skills. I enjoy working as part of a team, am highly motivated and use my excellent organisational skills to manage my own workloads and targets efficiently and effectively.

EDUCATION

BA, History and Criminology Degree

University of Lincoln

Achieved BA honours degree upon graduating June 2008

A level exams

Shelley 6th form College, Yorkshire

History – B, Physical Education – A, General Studies – A, Biology – B, Art – C

EXPERIENCE

Call centre Consultant

January 2013 to current

Queensland Smart Service, Brisbane

The role was to receive and respond to enquiries related to a range of government services in a professional manner including:

SES,

Main Roads and Transport,

13 health,

Quit line,

Disaster recovery

I also undertook administrative duties for transactions and referrals on behalf of the customers in line with the SSQ quality processes to ensure benchmark customer service standards are achieved on all calls. I have constantly participated in learning and growth initiatives through training to improve and maintain my skills and knowledge of the services and ensure SSQ guidelines are kept and often exceeded.

Visited UK September to December 2012

Data Entry Clerk

May/August 2012 temporary

Salmat in Brisbane, Qld

My main duties in this role were to mark Naplan end of year exam papers with accurate data entry input.

We worked to strict guidelines in order to mark with precision and consistently met daily targets.

Farm picking and packing

January – May 2012 to achieve 2nd year visa

Stanthorpe – QLD

I worked for 4 months at a farm in Stanthorpe in order to gain experience for my second year working visa for Australia.

My duties varied from picking vegetables to a strict schedule to match orders requested to selecting and packing these vegetables to customer standards. I was appointed team leader after 2 months.

Barmaid September to November 2011 temporary

Retreat hotel – Nebo Queensland, Australia

My duties involved looking after the country pub from morning until evening serving the public and undertaking stock checks.

I was in charge of the financial takings and book keeping.

I also gained my QLD RSA qualification.

Data entry Clerk

Bupa health in Brisbane, Australia July/August 2011 temporary

My main tasks were to enter and compare data provided by the Health insurance company customers at Bupa Health.

I was also responsible for Analysing and cross referencing data from Excel spreadsheets and Cyclops and Boss databases

Property Consultant

Parklane Properties UK Ltd, Leeds, UK September 2008 – May 2011

My main duties involved managing a portfolio of 120 properties including both student and professional tenants.

I was Responsible for co-ordinating debt management and the debt recovery process across the portfolio consistently achieving high levels of recovery.

I was frequently involved in the completion of inspections of properties including planning and implementing of refurbishments and major works on several properties.

On many occasions I supported the negotiators by undertaking viewings

I effectively marketed my portfolio, liaising with landlords for rent reviews, marketing and property vacating dates to capitalise on any new or repeat business opportunity.

I was also responsible for handling and responding to written complaints received from tenants and landlords

SKILLS & ABILITIES

Customer service

I have a high level of written and verbal communication skills.

I have an eye for detail and accuracy and vast experience in data entry

I enjoy dealing with customers at all levels and am able to help customers gain resolution in a timely and easy to follow manner.

I deliver constant call quality while interacting with SSQ customers in order to deal with their request efficiently and to SSQ standards while keeping a professional and empathetic manner

I consistently maintain a positive attitude and enjoy helping people.

I have the ability to stay calm under pressure.

Personal

Strong Administrative, computer and organisational skills with knowledge of word and excel packages and government related databases.

Able to work on own initiative but willing to seek advice and support when appropriate

I have a professional and approachable manner when dealing with customers and team members.

I enjoy working as part of a team and work well with other colleagues developing and sustaining highly productive relationships in order to achieve our mutual goals.

Comfortable with multi tasking and working under pressure in a fast paced environment to meet deadlines

Massive positive influence within the team, helping to maintain a mutually supportive and team orientated environment.

I am a keen traveller and have travelled a great deal through Europe, South East Asia and Australasia, expanding my cultural knowledge and people skills.

I am a highly motivated and energetic team player with excellent communication skills and endearing personality

Enthusiastic & positive ‘can do’ attitude

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REFERENCES

References available on request

Contact this candidate