Administrative Support, Office Manager, Payroll, Human Resources
Resume:
BRENDA K. FIGIELSKI
Lake in the Hills, Illinois 60156
***************@*****.***
SEARS HOLDINGS, Hoffman Estates, IL 2014-2015
Signing Specialist Supervisor
Led Sign Specialist team to ensure the right sign with the right message was sent to all Kmart and Sears stores at the right time. Managed scope of relationships with internal businesses to ensure department specific needs were met.
Worked with internal and external sign partners to bring sign projects and initiatives from ideas and concepts to technical reality which resulted in enhanced member experience.
Coordinated with IT partners to develop the functionality and design of sign system components to include updates, analysis and testing of future system enhancements leading to easier to use templates and coding.
Partnered with In-Store Experience team to conform to approved sign format standards allowing for sign consistency across departments.
Managed the roll out of sign reduction by identifying areas within stores where signing could be changed or eliminated resulting in a cost savings of $1.5 million per year.
Identified areas for process improvement causing a significant reduction in overtime for hourly staff.
PRINCE INDUSTRIES, INC., Carol Stream, IL 2011 – 2013
Payroll Administrator
Responsible for accurate and timely processing of bi-weekly payroll. Managed corporate workforce reporting. Assisted with the management of benefits, audits, HR programs, and employee records.
Managed bi-weekly payroll process to ensure timely and accurate payroll for all U.S. employees using Paylocity’s Web Time and Web Pay software.
Balanced, printed, and distributed payroll checks and reports to ensure accurate processing.
Coordinated all new hire data as well as continued management of existing employee base ensuring accurate and timely updates to records as needed.
Assisted with coordination of all benefit enrollments for annual open enrollment and newly eligible employees.
Worked with benefit partners to resolve problems associated with employee benefits, including ongoing and COBRA.
PAYLOCITY, Arlington Heights, IL 2007 - 2011
Client Service Manager
Responsible for staff management of eleven including customer service, reception, technical support, coordination of employee training, and maintaining customer service level standards.
Assisted assigned base of 2,000+ clients with all payroll processing questions resulting in accurate and timely processing of payroll.
Ensured that client base received the appropriate level of customer service and technical support by spending the majority of my time handling unresolved and escalated client issues with prompt and courteous service resulting in greater client satisfaction and high Net Promoter (NPS) scores.
Worked with internal training department to coordinate, assess and manage employees’ training needs and gaps resulting in staff promotion within the organization.
Handled disciplinary issues to ensure superior client focus and satisfaction.
HEWITT ASSOCIATES, Lincolnshire, IL 2005 - 2007
Compliance Consultant 2006 – 2007
Unit Manager, Multi-Process Human Resources Outsourcing 2005 – 2006
SEARS, ROEBUCK & CO., Hoffman Estates, IL 1986 - 2005
Multiple positions with escalating responsibilities, including management
COMPUTER SKILLS PROFICIENCY
Web Pay payroll, Web Time time and labor, Time Force time and labor, Millennium Payroll, Microsoft Suite, Call Tracking/Ticketing software, Lotus Notes, Microsoft Outlook, ANTS notice tracking, Interaction Intelligence phone system, Siebel.
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