Management Supply Chain

UMA RAJAGOPAL

Objective

To obtain a position where my skills and experience can be utilized to achieve business goals and customer satisfaction, thereby making a positive contribution to the organization as an IT professional.

Profile

More than 9.5 years of experience in the software industry being a liaison between Business teams and technical teams performing application support and maintenance.

Experience in Masterfiles, Order Management, Warehouse, Selling and e-time business support by serving as a Consultant Support lead working with business technical support and testing teams implementing multiple projects.

Design and support expertise in Mainframe and VAX VMS with COBOL.

Experience in tools such as Business Objects BI 4.0,Toad, TIBCO interfaces, MQ interfaces, FTP etc.

Working knowledge in IBM DB2, Unix DB2 and SQL.

Excellent analytical and debugging skills.

Excellent communication skills and client interaction skills.

Extensive business and application knowledge.

Excellent coordination abilities with onsite-offshore team

Experience working in both in Agile and SDLC models.

Experienced with coordinating NDA payroll projects.

Skills Summary

Operating Systems : UNIX (IBM-AIX and HP-UX), Windows, Z/OS, OpenVMS, OS/2

Databases: IBM DB2, Unix DB2, RDB

Languages: IBM COBOL, Microfocus COBOL, DCL[Data Control Language], JCL and VMS command procedures.

Tools: Peregrine, HP Service Manager, Remedy, Business Objects XI 3.1 & BI 4.0, Star Team, QPasa, TIBCO interfacing tools. Project Management & Execution: Lead a diverse and global team of 15+ resources in multiple projects. Ability to run multiple mini projects on a need basis in addition to the existing team.

Education

Bachelor of Engineering, Computer Science and Engineering, 2006

Anna University

Work Experience

INFOSYS LIMITED

Technology Analyst/Business Analyst/Project Lead & Consultant July 2006 – Present

MAJOR PROJECTS:

Go To Market and Selling Sytems – PepsiCo

Project Lead/Liaison

Go To Market suite of applications provide real time support of user interfacing and Legal Accounting systems with more exposure to Selling side of the business. Applications handle payroll, field commissions and taxation along with sales reporting.

Acted as Mentor and provided project intake analysis

Liaison for the client and technical team

Responsible for team performance and quality delivery for both onsite and offshore.

Ensured timely availability of resources

Provided innovation and continuous improvement for Field business

POC for audits and legal compliance, status reporting, competency building, and various consulting capacities.

Technology: IBM Mainframe, Reflections, SAP Business Objects, Unix, HP Service Manager 9, Microsoft Project, Visio, SQL.

Supply Chain Baseline Support - PepsiCo

Technical/Business Analyst

Supply Chain Baseline Masterfiles and Order Management project involves 24x7 production support and maintenance of over 30 Frito-Lay supply chain applications.

Subject Matter Expert for entire order management lifecycle

Performed technical and business level support and issue resolution based on business priorities.

Identified and implemented optimization techniques and optimal solutions aiming business continuity and preventing issue recurrence.

Responsibilities include requirement analysis, and business process analysis

Provided support with design review, software development, problem analysis, customization, application, implementation, system testing, and troubleshooting

Mentored junior BA’s

Privided weekly status reports and consulting

Technology: IBM Mainframe, Reflections, SAP Business Objects, Unix, DB2, Toad, Borland Star Team, Service Manager 9, DBViz, QPasa, SharePoint, TIBCO EMS, OS/2, Weblogic.

Domestic Warehouse support – Toys R Us

Senior Systems Engineer/Level 2 SME

Provided 24 X 7 Level 2 support for clients entire suite of 150 Retail applications

Subject Matter Expert in Order Management and Logistics line of business

Supported entire warehouse operations of the Order Management Lifecycle which included right from Receiving Wave, Cross dock support, picking and shipment with visibility to Labor Management and Fleet control support.

Daily responsibilities include requirement gathering, analysis, functional testing, troubleshooting, ticket handling under SLA, and proposing business solutions

Technology: Clarify, Remedy, VAX VMS, HP Dec Forms, RDBMS, Zebra Printing Language, VAX COBOL, Data Control Language[DCL], Module Management System [MMS]

Logistics, Finance & Merchandise Development – Toys R Us

Software Engineer

Development project for Toys R Us under the Logistics Module which was responsible for Warehouse activities.

Performed enhancements in the Logistics Module for automating the warehouse operations and providing optimal software solutions

Responsibilities include requirements gathering, estimation, coding, and testing

Technology:: Star Team, VAX VMS, HP Dec Forms, RDBMS, Zebra Printing Language, VAX COBOL, Data Control Language[DCL], Module Management System [MMS], Code Management System [CMS], VAX COBOL.

PERSONAL ACHIEVEMENTS

Nominated by GTO Organization as “Performance with Purpose” employee of the year

Received several peer accolades which are available on request

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