Medical Assistant Customer Service

Industry Focus: Scribe, Medical Assistant, Job Title: Scribe

Scribe Trainer and Translator

Experience: 10 years Looking For: Permanent Full-Time

Salary: 40,000 Education Level: Certified

Languages: Bilingual Translator / Fluent in both English and Spanish

Objective:

Nine years experience in computers, customer service, scribing, medical coding, medical dictation, Post-operative assistant, translator, scribe training, administration assistant, medical assistant, ophthalmology technician, receptionist, Super User (IT), Medical Technician and insurance verification. I have been involved in different aspects of customer care. Proven ability is to propose, manage and deliver good customer service and develop complete solutions for this company.

Education:

East Polk Adult School (Auburndale, FL) Completed: September 2000

Major: High School Diploma (4.0 GPA overall)

Certification-Ridge Technical Center- (Winter Haven, FL) Completed: January 2003

Major: Customer Representative Program

• Call Center Representative 1 Certificate

• Call Center Representative 2 Certificate

• Customer care Representative Certificate

• Customer Care Coach Certificate

American Academy of Ophthalmology- the Eye M.D. Assoc. (Winter Haven, FL)

Completed: September 2003

Major: Ophthalmology Medical Assistant

The experience of a city school was almost as education as the courses provided at Eye Specialist of Mid-Florida.

Work History

Gessler Clinic (Winter Haven, FL)

March 2015 - July 2015

Scribe, Medical Secretary, Translator, Medical Assistant, Customer Services

Responsible for all inbound, outbound calls, switchboard, filing, translating, medical secretary float, Medical Records

Bond Clinic (Winter Haven, FL) January 2009 – March 2013

Scribe, Translator, Scribe Trainer, Medical Assistant, Super User (IT)

• Responsible for dictating, coding, training, supervising and translating.

• Helping assist doctor, nurse, medical assistant, and/or receptionist when needed in office as well when asked throughout the clinic.

• Develop different forms/methods of assisting other offices, co-workers, doctors with training, tips, and customer services, while also working close with the IT department.

• Have developed some training material, Hot Keys; go through some different computer programs on a daily basis including working with other departments to make sure all information is accurate and complete per visit, per patient.

• Helping with patient attendant, filing, medical records, and Super User IT department.

Hanger Prosthetics & Orthotics (Winter Haven, FL) January 2006 – April 2006

Administrative Assistant

• Fully responsible for front office clerical duties, patient care/ check-in and check-out office duties, fax, mail, all schedules and adjustments daily, clean rooms, filling, pulling charts, making new patient’s charts, input all information, including updates, customer services, prompt responses to emergency faxes, phone calls, in person customer care, check all orders, check on all items done and ready to be delivered for next scheduled appointment or call patient to inform and make adjustments for prompt delivery of item.

• All medical insurance verification and Authorizations / Translation.

• Schedule all appointments and send out patient letters as needed.

• Take payments, all office phone calls, office mail, petty cash and open and close office duties daily.

• Assist walk-ins, all preparations of charts (evaluation, f/u, adjustments, etc.) for all Practitioners daily as well as arrange for visits to hospital or patient’s home if homebound for both satellite offices and in office patients for all practitioners.

Eye Specialists of Mid-Florida (Winter Haven) March 2002 – December 2005

Ophthalmic medical Assistant, Scribe, Translator

• Scribing for Ophthalmologists and Optometrists as needed.

• Histories and Physical paperwork, vitals, post-operative and pre-operative instructions, paperwork and medications.

• Travel to all satellite offices

• Work-up patients, testing, assist doctors with out-patient procedures in clinic (lasers, punctum plugs, cultures, sterilizations, calibration of slit lamps, handouts, pamphlets, and brief explanations of procedures one on one with patients.

Skills Summary

Computer programs I have used (Advanced) Microsoft Word, Internet, EMR, Power Point, Excel, Web MD, Harvest, IDX, and have also used the Hospital portal.

Scribe (Advanced) 9 years

Medical Assistant (Advanced) 7 years

Administrative Assistant (Advanced) 4 years

Insurance Verification (Intermediate) 1 year

Office Assistant (Advanced) 9 years

Translator (Advanced) 20 years

Certifications and Awards (1999-2015)

(2) Student of the Month, Certificate of Participation, Certificate of Recognition, (2) V.I.P Awards, Safe Staff Food Handler, Certificate of Attendance and Completion for training on OCT, (5) Certificates of Round of Applause, Call Center representative 1 and 2, Customer Care Representative, Certification of Appreciation, Ophthalmic Medical Assisting Completion Course, Medical Technician, (3) Nursing Week Appreciation Certificates.

Personal References

Will be available upon request.

Contact this candidate