Support Information Technology

Jaipal S. Sindhu

** ********* ****, ******* ****, NJ 08824 Phone: 732-***-**** E-mail: *******@*****.***

Application Support ~ Tech. Support

Summary

Experienced Systems analyst, Application Support, Systems Admin, & networking; possesses strong performance background in a wide variety of systems support and solution based IT services.

Technical Proficiency and Expertise

Microsoft MCSE (2002), CompTIA A+ and Network+ (2015), and Microsoft Networking and Security certifications (2015)

10+ year experience in IBM, HP, UNIX and LINUX environment.

Good knowledge of JCL (job control language) and MVS operating systems.

Demonstrated expertise in installation, configuration, & administration of IT resources. Systems administration & operating systems support in large scale enterprise production environments

Install, configure, maintain, troubleshoot, and support physical and virtual servers in production, development and test environments; back up, recovery, patch installation, operating system and applications software installations/upgrades, systems tuning and capacity planning, scripting to automate tasks, design, and implement disaster recovery plans and procedures; implement and administer security policies and procedures; System Recovery

Microsoft Office (Word/Excel/Outlook/etc.), Hardware Configuration

Microsoft Window (8/Vista/XP/etc.), LAN/WAN

Hardware/Software Installation. Security Basics & Norton Antivirus

MAC Operating System Basics. Motherboards & Video Card Knowledge

TCP/IP & Network Communications. Printer Troubleshooting

Professional Experience:

(Consultant) Application Support – Loyaltyvault LLC, Overlook center, Princiton, NJ 03/2013 – 9/ 2015

Involved in application support and monitoring, Incident management, development of small scale applications. Some of the important day to day activities are as below.

• Applications support developed in Java and SecDB and business support.

• Conduct failure analysis & follow up with application teams form issue resolution & prioritization.

• Performance analysis of current technology operations, diagnosis and troubleshooting of the aborted batch jobs in Autosys, and designing solutions based on industry accepted frameworks and methodologies.

• Incident management in JIRA and GIM; root cause analysis.

• Review production incidents with client management, identify follow-ups and track them to closure.

• Developing Shell Scripts to ease User’s Activities.

• Document standard operating procedures for performing various break-fix activities in production.

• Helped in developing white label smart phone apps for hospitality and retail industry. Used java for android smart phone app development and node Js for server side technology.

Skills Used

Languages: JAVA, SQL

Databases: Oracle

Tools: Eclipse, SQL Developer, Log4j, Autosys, Shell Scripting.

Operating Systems: Windows 7

Others: XML, XSLT, ITIL, BEA Weblogic Application server 11j

System Analyst/Support - JPMorgan Chase & Co., Somerset, NJ 2004 – 2013

Worked as a systems support/analyst, and operator for IBM, HP, UNIX, and Linux shop. Install, configure, maintain, troubleshoot, and support physical and virtual servers in production, development and test environments; back up (daily, weekly, monthly, and yearly), sent backups to offsite, recovery, patch installation, operating system and applications software installations/upgrades, systems tuning and capacity planning, scripting to automate tasks, design, and implement disaster recovery plans and procedures; implement and administer security policies and procedures.

Supported VMware, Servers, various operating systems, applications, user-support, VOIP, wireless devices and other IT resources. Was responsible for installing/configuring/troubleshooting small & wireless Networks, printers and printer servers.

System Analyst/Admin. 3COM Corp., Santa Clara, CA (Kelly Temp Services) 1998 - 2004

Systems administrator for IBM and HP mainframes. Responsibilities include; Upgrade, patch, LAN/WAN, System backups (daily, weekly, monthly, and yearly), Scheduled down time.

Responsible for opening and closing related incident tickets after problem is resolved.

Systems Administration in a Solaris, Solaris Volume Manager (SVM), Veritas Volume Manager (VxVM), Veritas Cluster, ZFS, and Sun Cluster environment

Resolved issues together with Network Engineering Database and Applications Teams

Facility Team Member in Datacenter for Solaris and IBX-AIX servers physically; tape change activities in Datacenter on weekly basis; Solaris security patching for Cluster and stand-alone servers

Scheduled reboots, monitoring, and systems utilization; file system cleanups and disk utilization

Education/Training:

Thomas Edison State College, Trenton, NJ – Current

Pursuing online BA degree in Information Technology

T.H.E. Technologies, Toms River, NJ 4/2015 – 9/2015

CompTIA A+ and Networking Certification and upgraded technical skills

Microsoft Security and Networking fundamental Certification

Silicon Giant, Texas ONLINE - 2015

VMWare 2 months online Crash course

University Of Phoenix, Phoenix, AZ - 2011

AA Degree in Information Technology

School of Business Machines, Jersey City, NJ 1983

Computer programming; Basic, COBOL, RPGII

Personal;

US citizen

Flexible regarding work hours and location

References will be furnished upon request

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