Customer Service Office
Resume:
Good afternoon my name is Haley Areola my resume is included below in this email. I am highly interested in your job opening and would love to be apart of your team! Thank you for your time.
Haley Areola
Pasadena, TX
*****.*********@*****.***
SUMMARY OF QUALIFICATIONS
Five years’ of customer service
Honest professional, able to keep confidential information.
Basic sales techniques to influence clients.
Quality writing and communication skills.
Strong ability to multitask under pressure
• Detail Oriented
IWORKS PERSONNEL Inc.
HOUSTON, TX
01/2013-10/2015
Recruiter/Dispatcher
Ran Houston Office alone on closing shifts.
Maintained office organized, clean and up to date.
Recruited and dispatched workers to their job sites.
Created invoices and tickets for customers.
Escorted workers to a new job site and greeted new customers with a welcoming of my
company.
Dealt with customers, employees, and contractors, to resolve issues, answer questions.
Entered all company information and workers information on Carvin Software.
Visited job sites and potential customer’s locations, offered company services and rates.
Closing reports were completed as well as workers checks cut by me on an everyday basis.
TRIPLE B CLEANING-
HOUSTON, TX
01/2011-01/2013
Office Manager /Dispatcher
Operated office machines, such as photocopies and scanners, facsimile machines, voicemail
systems, and personal computers.
Answered telephones, identified customer needs, and routed calls to supervisor and owner.
Maintained and updated filing, inventory, mailing, and database systems,
Dealt with customers, employees, and contractors, to resolve issues, answer questions.
Complied work schedules, managed calendars for technicians, and arranged appointments for
customer work orders.
Reviewed files, records, and other documents to obtain information to respond to customer
request.
Entered all invoices on QuickBooks.
Knowledgeable of Microsoft systems.
Gassed up company trucks handled, handled company credit cards.
Created job service reports.
Dealt with corporate on a daily bases.
DISCOUNT AUTO COMPANY –
HOUSTON, TX
02/2010- 02/2011
Office Coordinator
Organized office operations and procedures such as filing systems, and general office duties.
Formulated procedures for systematic retention, protection, retrieval, transfer, and disposed of
records.
Office manager for the collections department for 90-100 past due accounts regarding car
payments and Insurance payments.
Managed repossession of vehicles by dispatching past due accounts regarding car payments and
insurance payments.
Processed motor vehicle applications and transfers as well as verify accuracy of all documentation submitted to ensure compliance with motor vehicle statuses, rules, and regulations.
EDUCATION
Cypress Springs High School
Class of 2009
High School Diploma
ADDITIONAL SKILLS
Computer: MSOffice (Word, Excel, PowerPoint, Access,Outlook), SAP, ACT
Bilingual
Outstanding phone etiquette
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