Customer Service Administrative Assistant
Resume:
Sharon D. Richards
**** *. ******** ****** ***. B Franklin, IN
**********@*****.***
OBJECTIVE: To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the fields of Clerical, Healthcare and/or Administrative Assistant.
EDUCATION:
IVY Tech Community College, (Patient Access) Area of studies: Medical Terminology, Healthcare Registration, Insurance and Customer Service; Phillips Junior College (AAS) (Accounting); Horace Mann High School (Diploma).
YMCA
2039 E. Morgan Street Martinsville, IN
Front Desk Clerk 09/2014 – 05/2015
•Clerical, typing, filing and faxing.
•Greeted members with a smile and by name.
•Received payments via check, cash, or bank card.
•Registered members for classes and programs; performed YMCA tours of the facility.
•Received payments for memberships; before/after-school programs, sport programs and
Merry Mac plays.
•Set-up/cancelled YMCA memberships
•Established a great working relationship with members and staff.
•Maintained YMCA standards and ensures compliance with requirements.
•Provided excellent customer service.
•Performed additional job duties as assigned.
•Worked well with parents, teen and staff.
Community Health Network
1420 E. County Line Rd. Indianapolis, IN
Patient Access Specialist 01/2010 – 10/2012
•Registered patients by verifying patient records are updated and accurate.
•Requested and collected payments from Self-pay/Co-pay due; balanced out and maintained cash drawer and daily deposits; prepared daily cash journal.
•Verified and/or corrected demographics, benefits and insurance eligibility.
•Knowledge of HIPPA (Health Insurance Portability and Accountability Act) standard compliances.
•Provided excellent customer service.
•Responded to request for patient financial information/investigated concerns/issues.
•Checked TRACE for doctor’s orders, scanned ID cards, insurance cards, POA’s and
Living Wills into Sovera image system.
•Maintained a professional image and provided a positive company image to the public.
2.
Freight Masters
2611 Waterfront Indianapolis, IN
Payroll/Settlements 01/2006 -12/2008
•Reviewed, audited, organized and implemented owner’s paperwork.
•Entered data from excel spreadsheets into the appropriated file folders.
•Verified accuracy updated and corrected data in TMW system.
•Processed and settled owner’s payroll in a timely manner.
•Closed out and transferred payroll into Great Plains.
•Conducted settlement orientation and provided excellent customer service.
•Assisted with various clerical and customer service tasks.
•Copied, faxed and maintained corrections of Delivery Receipts and Bill of Ladings.
•Attached all driver logs and fuel receipts to owner’s worksheet and filed away.
•Maintained a professional image to owners and company.
Colby Equipment
3048 Ridgeview Indianapolis, IN
Accounts Receivables/Billing 11/2000 – 7/2005
•Entered account receivables; billed out customer invoices and prepared daily cash deposits.
•Maintained and managed key accounts reconciliation for our Indianapolis and Fort Wayne office.
•Prepared and maintained month end reports and balanced out contract jobs.
•Communicated with our customers, Sales Representatives and warehouse supervisor daily.
•Answered account receivable inquires and completed follow-up on customer calls.
•Attended company monthly meetings; relieved receptionist and provided back up when needed.
•Maintained a professional image and provided a positive company image to the public.
SKILLS:
•Strong verbal and written communication skills
•Analytic and problem solving skills
•Ability to follow instructions and procedures
•Ability to work cohesively as a team or with autonomy
•Ability to manage time effectively in stressful situations
•Ability to work with a sense of urgency to meet deadlines
•Microsoft Excel, Word, Outlook and Internet knowledge
Qualities:
Honesty; integrity; detailed-oriented; professional; reliable and self-starter.
Contact this candidate