Manager Quality Assurance
Resume:
Aaron Titus ************@*****.***
Memphis, MI 48041
SUMMARY OF QUALIFICATIONS
Magna Cum Laude graduate of the National Paralegal College Associate Degree program; GPA 3.9. Lexis proficient, experienced legal researcher/writer having prepared over 40 legal memorandum and briefs, as well as contracts and other legal documents. Deeply developed abilities of organization, problem-solving and achieving goals and deadlines in a fast paced, high volume, high pressure environment. Verbal communication and interpersonal skills honed while working closely with adverse parties and/or clients to resolve complex complaints.
My experience has also bolstered and developed these crucial areas:
Client Relations- maintaining superior client relations to promote future interaction.
Risk Assessment- analysis of employers’ liability in contractual agreements.
Legal Documents- execution of various contracts, waivers, releases, addendums, etc
Calendar Management- supervising 200+ projects ensuring quality and execution as scheduled.
Self-motivated, efficient, detail oriented- as a self-employed 3rd generation carpenter.
Proficient with Lexis, Microsoft Word, PowerPoint, and Outlook computer programs.
WORK HISTORY
Lowe's Installation Services, Lowe's of Fort Gratiot, MI April 2003- November 2005
Installation Project Coordinator March 2008 - Present
Daily responsibilities include: the execution of contracts, waivers, releases, and addendums; conducting investigations of complaints to determine liability/ negligence, pursuance of compensation from adverse parties, negotiating settlements with clients regarding disputes, writing inter-office briefs, calendar management of 200+ clients’ projects, continuously maintaining favorable client relations.
Customer Focused Award 2013
Customer Focused Award 2014
Titus Builders, St. Clair MI June 1994 – April 2003 General Manager of Operations
Daily responsibilities include: client relations, quality assurance, drafting/executing contracts, responsibility of clients finances, supervision and scheduling of sub-contractors, compliance with local building code, collecting signed releases, waivers and change orders, and follow up on warranty concerns.
EDUCATION
National Paralegal College October 22, 2014
Associate’s Degree in Paralegal Studies, GPA 3.94
Studied all legal aspects, including: contract law, ADR, civil procedure / torts, real property, trust drafting, family law, criminal law, employment law, and administrative law, rules of evidence, rules of ethics and professional conduct.
St. Clair County Community College August 1996
Certificate in Criminal Justice GPA 3.8
Certification program for the Michigan Department of Corrections
ITT Technical Institute, Troy MI August 2007
Studied Electronics Engineering/Computer Programming
Builder’s Salesperson License valid through May 2017
State of Michigan, license #210-***-****
General Education Diploma June 1996
OTHER ACTIVITIES
Volunteer work as building maintenance and audio engineering for my church.
Volunteer work with Lowe’s annual “Hero’s Projects”, various improvement projects within the local community.
Currently studying local administration guidelines for position as Deputy Supervisor with local TWP.
HOBBIES
Personal hobbies include: spending time with children and family, boating, fishing traveling, antique auto restoration, hunting, and church participation.
(References available upon request)
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