Test Management

Jaya Chandra Gongati

QA UAT Lead

E-mail: ******@*****.*** Cell: 848-***-****

Professional Summary

Solutions-Oriented QA UAT Lead / Principal Test Specialist with over 15 years+ years of experience. Expertise with testing of different areas of Software Development Life Cycle (SDLC).

Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post-deployment documentation such as planning, creating, executing, reporting, and tracking the defects.

Experience in writing Test plans, defining Test cases, Test Scenarios, Developing and Maintaining Test Scripts based on business and functional requirements. Documented all phases of QA process.

Experience in using Automation Tools: Quick Test Professional, Win Runner, Test Director and Quality Center in Client/Server, Web, Windows, Touch Screen, Database and Financial applications in Banking, Logistics, Shipping and Transportation.

Having vast Retail domain experience, working knowledge on different third party systems like: Credit Cards : MC, AMEX, Debit Card : Visa systems payment methods both in-live or real-time experience as well as simulated version exp. worked on using key-note cards, gift card vendor systems etc.

Tested various Hardware versions of Set-top-boxes (STB), XBOX consoles versions, CDMA, GSM Cellular Devices/Software Testing, Video-on-Demand (VODs), iOS versions on iPad, iPod devices, apps worked with existing Production, Test-bed Applications. In addition to these have tested Point-of-Sale (POS) Versions as well. Customized change requests form to cater comprehensive and emergency type change requests

Proficient in Black Box and Automated Testing of applications developed on Windows and UNIX Environments.

Expertise in problem solving and Bug tracking Reports using Bug tracking Tools like Quality Center, Test Director.

Extensive experience in running various kinds of tests such as Regression, Functional, Performance, Backend, and System & Integration testing, User Acceptance Tests, APIs, FXIA for Web (N-Tier) and Client/Server Applications.

Strong insight & understanding of Banking, Financials, Telecom, Retail & Logistics business domain and have good research and trouble-shooting skills.

Strong project & people management capabilities, analytical skills, evaluation and high degree of initiative. Manage, direct and co-ordinate of all aspects of project – Estimation, Scoping, Planning, Scheduling tasks and milestones, Tracking & Monitoring.

Understand, view projects within larger context of client or management goals. Evaluate stated requirements and expectations in terms of technical feasibility and resources, project priorities and outcomes.

Possess exemplary skills in written and verbal communications, interpersonal relations, and time management. Reputation for ability to interact easily with co-workers of diverse backgrounds, cultures, professional and technical levels.

Generated substantial customer satisfaction and goodwill by continuously meeting deliverables on time, exceeding targets and objectives for projects.

Well versed with testing methodologies and exposure to quality processes like Global Development Process, CMMI Levels and ISO Standards.

Consistently present a high profile, professional demeanor, energized by challenges, steep learning curves and high pressure deadlines and complemented by a positive, "can-do" attitude.

Self-starter and team player with excellent communication, problem solving skills, interpersonal skills, and good capacity for learning.

Technical Skills

Testing Tools: HP ALM, Quick Test Professional 8.x, HP Mercury Quality Center, Win Runner, Test Director, Visual Source Safe, IBM Rational Tools: RUP, RFP, Clear Quest, Clear Case etc.

Programming/Web Languages: C, C++, Java, JSP, Servlets, JCL, TSO, HTML, XML, XSL, XSTL, PL/SQL

Databases: MS-Access, Oracle, SYBASE, Informix, DB2, SQL Server

Legacy Systems: IBM Mainframes, AS/400

MOBILE Device: CDMA, GSM, IDEN Devices test, iOS, STB, VODs, Apple, ANDROID

Web Services / Tool: Restful webservice, SoapUI, Jersey, WSDL

Internet Protocols: TCP/IP, HTTP(s), FTP, and SMTP

Operating Systems: Windows 95/ 98, 2000, NT, XP, UNIX

ERPs: Oracle R12 EBS Suite, Oracle 11i (PO, OEM, WMS), PeopleSoft, SIEBEL

Middleware: IBM – MQ Series

Web /Application Severs: Web Sphere, Apache Tomcat

Professional Experience

Follett Corp / Follett Higher Education Group Oct’14 – present

UAT Test Lead

CorePOS (Oracle Retail MOBILE POS), Merchandise Management System Back Office (ORBO), Central Office (CO)

This Project deals with Oracle Retail MOBILE Point-of-Sale – MOBILE Devices: ios, Windows, Web enabled User Interface that will be connected directly to MMS UI and also CO functionality. In order to substitute Win/DSS all of the functionality that currently resides in Win/DSS Back office will be routed through this new application. Have tested modules like: Purchase Order Receiving, Store Inventory Adjustment, Store Transfers, LPOs, RTVs, Ticket Printing, Apple Care and On-Demand Printing etc.

CorePOS / ORPOS – Required at Store in order to use MMS BO

CorePOS / ORPOS Stores can continue to use Win/DSS BackOffice as long as MMS BO approved for the store.

Function is used when a store requests product from another store and store is able to transfer a portion or all of that SKU to the other store. Processing batch jobs and working with Test / prod. environments

Testing transaction posting from POS server to Oracle Retail Central Office. Functional and also integration suite of test to handle Missing transaction and e-journal to Central Office with zero failure.

Specialties Appl. Integration Test: Oracle Retail Point of Sale, Oracle Retail Back Office, Oracle Retail Central Office.

Integration test of different legacy applications with ORPOS. Responsible for requirement analysis and testing, designing scripts on various modules needed to ease production activities. Analysis of production defects and fixing them.

Providing front line technical solutions for critical production incidents.

Environment: Java, JWalk, XML, Mainframes, MOBILE devices: iPad, Windows phone, Point of Sale, ios, SharePoint, QC, JIRA,, JavaScript, Oracle R12 EBS Suite, SVN.

Sears Holdings Corporation Aug ’12 – Oct’14

QA Systems Integration UAT Lead

MOBILE Commerce Apps: Shop Sears, Shop Sears UC Lite

Working closely on MOBILE Commerce Applications like: Shop Sears, Shop Sears UC Lite, Retail, Point-of-Sale Systems with Business Managers, Subject Matter Experts and all other stake holders to gather and design the Business & Functional Requirements transform into use cases draft them into Test Scenario Specifications, Test Scripts & Cases. Work with Production Technical Support team on wide range of applications in all levels design, build & Test.

•Working with the Retail Business Users to get the business process flow information to analyze capabilities of existing system, garner and gauge in designing the new add-in features scope, Integration Plan, System Test Plan, Set up test data, integrating test window, inter application connectivity test and executing End-to-End testing.

•Design, Develop the test scripts, test scenarios & execute the test scripts etc. working on the design phase, impact assessment preparations, walk through, sign offs.

•Report the defects found during the testing process. Produce the reports to test management team, co-ordinate with program developers, Environment, Infrastructure & Build Managers. Design, Development and implementation of logical and physical data model based on the business rules captured from the business requirements gathering sessions.

•Working on various MOBILE applications using devices iPad, iPhone etc. Make sure them apps running fine with error fine, assist or giving trainings to Sears Retail shop associates.

Environment: Java, Web services (Restful), SOAPUI, JBoss, XML, JSON, Jersey, Mainframes – Host-836, 835, 20, 21, TSO, JCL Batch Jobs, MOBILE devices: iPad, iPhone, Point of Sale, Apple ios Software, SharePoint, QC, JIRA, JUnit, JavaScript, Oracle R12 EBS Suite, CVS.

Walgreen Co July ’11 – July ‘12

QA Integration UAT Team Lead

90 Day KPI & Public Aid

Work closely on Pharmacy, Health, and Wellness Technology with Business Managers, Subject Matter Experts and all other stake holders to gather and design the Business & Functional Requirements transform into use cases draft them into Quality Test Scenario Specifications, Test Scripts & Cases using the method of brain-storm sessions, undergoing HIPPA tool training etc. Work with Production Technical Support team on wide range of applications in all levels design, build & Test.

•Working with the Business Users (Pharmacists, Sales team etc.) to get the Business Process flow information to analyze capabilities of existing system, garner and gauge in designing the new add-in features scope, draft Integration Plan, System Test Plan, having extensive experience SIT- System & Integration Testing, UAT-User Acceptance Testing etc. Works as Catalyst and liaison resource both on worksite as well as offsite leading a pool of resources.

•Monitoring, Accelerating the coupled system, Integrating with wide-variety of systems exist in the Store Net, Power, Promise, Scheduling the release levels in Production Test, Help Center & System Integration Test etc. and Suspending Background process as and when need attention.

•Escalating, Exploring the bugs, Resolving Production issues, Monitoring and Maintaining Build Levels, get them deploy in timely manner.

•Maintaining Catalogues, Reporting the Health condition of the application level get them alerted and involved in all phases of issues resolved. Daily Reports to higher management on status etc.

•Co-ordinate with programmers, developers and system administrators to develop a software solution system.

Environment: proficiency On Health Care, Pharmacy trends, HIPPA methodologies, Microsoft Project Plan, HP Quality Center, SharePoint, MS Visio, JIRA, XML, XSTL, Restful, SOAPUI, IBM Rational Clear Quest, Clear case, CVS and JIRA etc.

AT&T Services Inc. Oct ‘07 –June ’11

QA Integration UAT Team Lead

Light Speed – SDP – Service Delivery Platform

Lightspeed is about converting AT&T from a Phone to an Entertainment company. AT&T’s Project Light Speed is an IP based service bringing Fiber to home. Basically by providing Integrated Video (IPTV), Video-on-demand (VOD), Telephone with VOIP, High Speed Internet Access (HSIA), Fiber-based network vs. circuit. Lightspeed is about creating a nation-wide fiber-based network using: FTTP, FTTN. Ordering, Billing, Customer Care, etc.

•SDP is sub-system of AT&T Light Speed Solution. SDP Integration management tools using this several interfaces are connected like: Microsoft Media (Video Platform IPTV), IBM, LeapStone (Motorola), Amdocs Order Management Service (OMS) for Ordering and Customer care, VOIP, HSIA and Lucent.

•Service Ordering, Provisioning, and Activation – the SDP handles the task of provisioning newly ordered services on the service platforms. This functionality includes tracking the various service platforms and identifying the most appropriate target for activating the subscriber’s services.

•Video Hub Office Storage of content/intelligence, VOD library, Time-shifted TV and Interactive Applications. A Video Hub Office is a network location where video signals are distributed to the connected premise Set Top Boxes (STB). The VHO also contains an Operational Support System/Business Support System (OSS/BSS) Gateway which hosts web services used by SDP to convey data and or instructions such as, granting of license to view certain services, establishing accounts, designating regional organization, etc.

•Super Hub Office is a video networking hub where satellite signals are received, decoded and conveyed to the VHOs for mass distribution of video signal to associated STBs. Worked on Order Management Systems (OMS), Customer Care & Billing (CCB), Application Programming Interfacing systems (APIs), BBNMS & Ensemble systems.

•Defining test phase, scope lock and resource commitment. Working on the design phase, impact assessments preparations, walkthroughs, signoff and contract. Managing Test, Production and Simulated environments, preparation of set up Test data with TDOC folks, integrating test windows

•Preparing the daily digest report to all group leads, DMs etc. required to get in-touch with progress of status. Providing orientation, IT Unfied Process sessions and learning Management tools.

•Participating in rigorous meetings with Technical Directors, Executive members of management give substance on overall status on day-day activities and progress

Environment: Java, J2EE, Oracle11i, IBM MQSeries, Amdocs Billing System, Motorola CM, AT&T Enterprise Content Management, Microsoft Media Room, SOAP,UDP, Sharepoint, Microsoft Project Plan, Mercury Quality Center, QTP & Lucent Network Systems.

Sprint Nextel Telecom Dec ‘06 –Oct’07

QA Integration Test Analyst (ITA)

Sprint - Card D6682 – Distribution Center Rationalization

•Working on Distribution Center Rationalization (DCR), which is a replacement of existing applications ASI and WMS with Oracle 11i eBiz Suite and Pick Ticket Management System (PKMS) respectively for Order Management and Inventory Management

•Working for the client whose all handset and accessory fulfillment will be processed through the new system Oracle OM/ IM including inventory control, vendor managed inventory, consigned inventory, and support of VAD model

•Working on the project that represents the first step Logistics Synergy benefits and wherein the Logistics Distribution Centers require applications to manage the inventory, warehouse, transportation, and order management in order to support consolidated client operations

•Working on the project, wherein as a part of the overall Inventory and FAST - fulfillment domain synergy plan, and distribution centers will be selected to fulfill the needs to support all client product and sales channels in a variety of capacities such as Order Entry, eCare, Billing, Provisioning platform, reporting, eBill, tracked called numbers, re-flash, and quality check

•Identifying test requirements, identifying workflow scenarios, and creating TR/ Duration Matrix

•Defining phase, scope lock, and resource commitment as per the EDP norms

•Worked on AMDOCS OMS, Customer Care & billing(CCB) & Ensemble systems

•Working on Discover phase and handling the SRM sessions

•Working on the design phase, impact assessments preparations, IA walkthroughs, signoffs, ADD- Application Design Doc development, and contract/ LOE

•Integrating test environment preparation set up test data, integrating test window, extensive experience UAT -User Acceptance Testing, Inter-application Connectivity Test and executing end-to-end test

•Initiating and driving the test scripts involving the beginning phase or at intermediate stage or at the confirmation level of our script

•Creating and generating Purchase Order. Collecting those POs send across to different applications PKMS, MDS, Oracle, EXS, and obtaining the receipt confirmation

•Driving the different tested MOBILE devices like: CDMA 2G/ 3G Phones, IDEN Phones, dual mode, GSM, RIM, and accessories. Working on the requirement requiring to sent defect status report to UPS folks marking Sprint POC twice in a day and to sent CIO and PMO Summary deck

•Preparing the daily digest report to all application leads and Offshore teams, requiring to get in-touch with progress of status

•Providing orientation, sessions, and symposiums on various testing techniques for all testing team groups

•Participating in rigorous meetings with testing team and TQA Lead to plan and implement the testing effort

•Working with the Product Development team, Marketing teams, and Agents to learn the functionality and scope of the application

Environment: Oracle 11i (PO, OEM, WMS, OE, BI, LO, OM, IM), PeopleSoft, Java, i2 MDS, UPS Suite, EXS, EDF, QTP 8.2, Change Synergy, Mercury Quality Center

FedEx Services Nov 2004 - Nov 2006

QA Team Lead / Test Designer

POSD - Point of Sale

Point of Sale (POS) is a new system designed specifically for front counter operations and equipment in World Service Centers (WSC) and FedEx stations. POS is a new system with the purpose of capturing the increasing number of cash-only accounts and invalid credit card transactions, which are not being caught by our current front counter operations. POS should, therefore, increase revenue to the company and eliminate the need to call customers after they have left the front counter to request another method of payment from them.

The POS system provides more efficient means of performing many of front counter functions, especially in Accepting and Releasing. The other functions are MDSE, Track, Rate, Customer (Customer Account Look Up, Pay on Invoice, Account Information, Customer Account Number Setup and Print Tax Exempt Form), Utilities (View Log, Post Scans, Post REX, Relabel, Cash Management, Consolidation, Co-mail). It currently works with the tracker and COSMOS to help improve how we serve our customers in WSC and FedEx Stations.

•Designing Test Case Specifications, TSS- Test Scenario Specifications & Test Strategy all these are generated according to the norms of 6x6 GDP standard frames

•Involved in the development of test cases and executing the test cases.

•Experience in testing on Web-based, Windows-based, Touch Screen and Client \ Server based applications.

•Extensive experience in Black box testing, Manual Testing, UAT -User Acceptance Testing, Ad-hoc Testing, Exploration Testing, Smoke Testing, Stress Testing, Regression Testing and Integration Testing etc.

•Well versed with all the testing concepts and methodologies like: Functionality, Integration, Regression, Parallel, Compatibility and System Testing

•Experience in Bug Reporting using Bug-Tracking tool i.e., Mercury Quality Center, Test Director, FedEx Plog system, Mercury Central Defects.

•Writing the PLogs (Problem Logins) Entry’s in / Out Phases, validating them irrespective of the Plog validation Build Letter.

•Performing Functionality, Integration, Regression, Parallel, Compatibility and System Testing based on the Test Cases.

•Verification & Validation regarding the Label Prints, Bugs, Reports, Preferences etc.

•Performing Database checking in Sybase, Mainframe.

•Performing Label Checking, Report Checking, Printer Checking.

•Reporting & Tracking of Bugs using Mercury Quality Center & PLOG System.

•Providing orientation, sessions, symposiums on various testing techniques for all testing team groups.

•Involved in rigorous meetings with testing team and TQA Lead to plan and implement the testing effort.

•Worked with the Product development team, Marketing teams, Agents to learn the functionality and scope of the application.

Environment: C, C++, Java, and Windows NT 4.0, 2000. Skill/Tools: QTP 8.2, Test Director 8.0, Mercury Quality Center 8.0

FedEx Services Jan 2002 – Oct 2004

QA Team Lead / Test Designer

FedEx - FXRS – Federal Express Remote Server

FXRS Federal Express Remote Server is a high speed Global Shipping Solution that provides Domestic and International shipping with the speed and mobility needed for HIGH Speed Shipping. This product is easily integrated with any warehouse management system or can act as a stand-alone shipping server. In short it is a HIGH speed-shipping product.

FXRS offers customers the opportunity to fully integrate FedEx Express, FedEx Ground and FedEx Home Delivery package shipping within their existing technologies and processes. Designed for the most demanding environments, FedEx Ship Manager Server is a complete solution. FedEx Ship Manager Server includes function-specific software modules and features that customers can activate according to their particular business needs. Together, they offer a comprehensive range of operations

•Worked with the team and project manager to plan and implement the testing effort.

•Reviewed design documents and business requirements to learn the function and scope of the application and created a Test plan.

•Created a strategy and documents required for performing Black Box Testing.

•Created Manual Test Cases and Test Scenarios, Test Scripts.

•Performed extensive manual testing of different modules.

•Performed End-to-End and Sanity testing manually before Automated Testing.

•Performed GUI/ Usability Testing.

•Using QTP, robust test cases and test scripts were created and executed to perform GUI and functionality testing on the application. Performed Black Box, regression, installation and configuration testing.

•Used Test Director, Quality Center for bug reporting and tracking. Facilitated weekly meetings and discussed Enhancements and Modification Request issues

Environment: C, VC++, Java, and Windows NT 4.0, Win2000.

FedEx Services Jan 2001 – June 2002

Test Designer / Test Architect

FedEx - TD – Federal Express Test Design

It’s completely a new set up or exclusive Design team for FedEx. Basically the team aim and prime aspect of this one is needs to write all Technical Architecture Design, TCS – Test Case, TSS- Test Scenarios and TPS - Test Procedure Specifications across the entire feature and forth release BRS – Business Requirement Specifications, SRS – Software Requirement, DTPS –Detailed Test Plan Specification.

•Analyzed business requirements documents: DTPS, SRS, ITSR, BJD etc. and developed test plan, test objectives, test strategies, test priorities and test cases.

•Writing TSS – Test Scenario Specification, Writing TCS - Test Case Specification there are two phases like: Common \ Generic TCS and Product specific

•Maintenance of TCS will be taken care by the resp Test Designer (e.g. for RIF –Revise Invoice Format)

•Writing TPS – Test Procedure Specification, Traceability Matrix

Environment: Test Director 7.0, Quality Center 8.2, MS-Excel, MPP & VSS

Institute for Development & Research in Banking Technology March 2000- Dec 2001

QA Test Engineer

IDRBTNET V1.1

Project: Involved in testing of project, which was developed for IDRBT, Is one the leading banking Research and Development institute. The application, which is used by the participants of the Public sector banks to enter their data. In this intranet, participants have several options like OPAC (Online Public Access Catalogue) access, SFMS applications; Delivery versus Payment systems etc. Apart from the participant’s customary environment, employees have also mailing system within the office.

•Analyzed specifications, add test plan for the testing process of Intranet Applications

•Developed test scripts for Performance and data driven tests using WinRunner

•Writing test cases to test the Performance of the application manually and using WinRunner

•Conducted Functionality, Performance and Regression testing during the various phases of the application using WinRunner

•Executed the test scripts using WinRunner and analyzed the results

•Developed and executed automated test case scripts using WinRunner Test for the Front-end-applications

•Tested different links for the user's to navigate through the site with hyperlinks

Environment: C, VC++, Java, and Windows NT 4.0, Win2000.

Institute for Development & Research in Banking Technology

QA Test Engineer

Structured Financial Messaging Solution (SFMS)

The Structured Financial Messaging Solution (SFMS) enable banks to send financial and non-financial messages across the Indian Financial Network (INFINET) in a secure environment. The INFINET, a Closed User Group (CUG) network, comprising VSATs and other modes of terrestrial communication links, has been established by the IDRBT for the exclusive use of the country's banking and financial Sector.

This system provides browser based GUI to facilitate the creation of messages based on transactions, message routing, user profiles with different levels of privileges, broadcasting and addition of Indian Financial Service Codes (IFSC). For each message a 31digit code will be generated by SFMS and this will be the unique transaction identifier. This comprises of 4 digits Bank code, 1 reserved bit (for future use), 6 digit branch code, 14 digit date time stamp and 6 digit sequence number generated at branch level.

•Create, generated Digital Certificates, Smart Cards etc. Testing of Smart Cards, Digital Certificates.

•Controlling the leakage of data loss. Tested on environments like: Schulumberger & Gem Plus Cards.

Environment: Java, JDBC, Servlets, Java Script, HTML, Oracle8i and MQ-Series.

Business Domain

•Retail, Pharmacy, Health Care, Telecommunications, Education, Media & Entertainment, Logistics, Shipping & Transportation

•Banking & Financial Services

•Digital Certificates, Schlumberger Smart Cards

•E-Commerce, Web, MOBILE Applications

•Point-of-Sale Systems, iOS Apps, ANDROID Devices etc.

•Defense / Federal Projects

Education and Certifications

MS in Computer Science

Bachelor’s in Computer Science

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