Customer Service Manager

Anya Krivich

347-***-**** ***********@*****.***

SUMMARY OF

QUALIFICATIONS: Highly organized, quick learner, results driven professional with proven analytical and problem solving skills. Proficient in Microsoft Word and Excel.

EXPERIENCE:

09/2013 – 07/2015 Bookkeeper – Part Time

Redeemer Counseling Services, NY, NY

Duties

Reconcile cash, checks, online payments, and manage counselor payroll reports

Entry of weekly payments into accounting software system

Billing and collections with partnering churches

Completing monthly Expense Wire report for Director

Ordering office supplies

Manage scholarship account and Promise of Hope account by tracking expenses and preparing monthly transfers

Tracking sick day hours accumulated for part-time counselors

Achievements

Suggested and led transition from paper billing to online billing

Suggested and started recording short video tutorials for staff on procedures that need step by step instructions

Participating on Culture Task Force Team

08/11- 06/2015 Business Administrative Assistant – Part Time

Bowery Mission Women’s Center, NY, NY

Duties

Oversee all office operations, including office equipment, purchasing office supplies, maintaining operations files and office organization

Receiving and coding invoices and sending them to HQ in a timely manner

Overseeing the overall financial performance against budget, financial and operational goals

Provide input for the annual operations and capital budgets as requested

Manage students’ escrow accounts

Preparing and submitting expense reports

Track and record staff’s Paid Time Off (PTO) requests

Administer petty cash and credit card sign out

Achievements

Created a spreadsheet for metro card expenditure which provided up to date data on usage while offering greater accountability and assisted in cost management

Reduced telephone expenses by 20% by researching a more affordable provider and conducting contractual switch over

Enabled greater office efficiency after researching and leasing new copier that provided greater services at same or lower cost

Created efficient escrow account procedures that require students to learn to self manage finances while also growing to become more self sufficient

Worked to streamline all office procedures which resulted in the creating of the Business Admin Handbook with step by step guidelines on all day to day duties

Worked with various inter-organizational and external departments to streamline volunteer management processes by centralization of all scheduling and data collecting

Explored new software to input and document volunteer data which is driving leadership to pursue to design own volunteer software and app

03/2012 – 09/2013 Administrative Coordinator – Part Time

Redeemer Counseling Services, NY, NY

Duties

Respond to clients requests via email and in person

Enter new client information into Excel Spreadsheet

Manage Renewal Groups payments

Order office supplies

Schedule clients for Career Direction Services

Manage Career Direction and Gospel & Stewardship Workshops (order food, prep materials and a room)

Managing and filing of client files

Sending surveys via Survey Monkey

05/08- 07/11 Guest Service Spa Associate

Bliss Spa (flagship SOHO location), New York, NY

Duties

Answer all incoming calls, route calls, record and dispense messages

Welcome and announce all visitors, clients and other guests

Address customer complaints, assuring great customer service

Schedule appointments, maintain and update appointment calendars

General administrative and computer tasks, such as faxing, mailings, copying, inventory taking and reporting

Achievements

Supported the manager in developing and implementing new inventory control procedures that contributed to greater productivity and efficiency

Increased sales and customer client relations by contributing to developing HR motivational project

Supported the spa in meeting its retail budget by 10% over LY working as a team with technicians and co-workers

06/06-05/08 Hostess

Serafina Restaurant, New York, NY

Developed customer service skills while meeting and greeting clients

Assisted manager with planning, coordination and execution of events

EDUCATION:

2001-2005 Astrakhan State Technical University, Astrakhan, Russia

Bachelor of Science degree in Business Administration

(Enterprise organization and management)

INTERNSHIPS: Marketing assistant

2004-2005 Astrakhan Fish Processing Plant (Russia)

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