Customer Service Security Officer

Anthony Caesar Montalvo

Kansas City, MO *****

******************@*****.***

540-***-**** (Mobile)

Objective: Seeking a position that will allow me to use my organizational skills, computer skills, as well as my customer service skills to represent the team positively. Looking forward to joining a progressive and developing program to add value and growth.

Experience: GEICO – Fredericksburg, VA (October 2014-Present)

Position: Mechanical Breakdown Claims Adjuster Full-Time

Summary: Call center setting taking incoming calls for mechanical breakdown claims from customers and repair facilities many times speaking with service managers due to warranty work being performed. Make outbound calls to resolve claims. Speak with customers having issues with vehicles, assisting with the claims process and answering any questions the customer may have. The use of skills and knowledge of the automotive industry to assist with the claims investigation for proper repairs to be performed for better customer satisfaction. Ensure proper documentation is completed for filing of vehicle repair history for future claims. Making and sending letters to customers for denied important information. Sending emails to attempt to communicate with the customer. Heavy emphasis on making own decisions without going to management for correct action to be taken.

Aftermath Services - Fredericksburg VA (August 2013 - Present)

Position: Field Technician Full-Time

Summary: Responsible for responding to dispatched jobs and meeting with customer upon arrival and explaining what is going to be done while on site. Managed time with another technician to complete task on time, payed attention to detail while working in stressful situations, and worked in very high and very low temperatures, proper handling and disposal of biological waste, received instructions from an onsite supervisor, made accurate documentation of the work being performed, spoke with insurance adjusters to explain scope of work performed. Also trained new technicians on proper process and procedure and proper biological waste handling.

Handled many customer situations personally as well as with the supervisor on duty to ensure customer satisfaction and prevent confusions of scope of work being performed.

Admiral Security Services - Warrenton, VA (May 2011 - August 2013)

Position: Armed Security Officer Full-time

Summary: Security for a large warehouse which has large amounts of cargo coming in and out of the facility. Responsible for monitoring employees and the cargo that is being shipped to and from the warehouse. Performed regular patrols of entire property. Detailed reports were written of incidents that have occurred while on duty. Access control, video monitoring, and check product count upon arrival on site. Used web related programs for detailed truck and trailer inventory and vehicle key logs.

Omnisec Security Services - Chantilly, VA (September 2010 - April 2011)

Position: Armed Security Officer Full-Time

Summary: Access control to government facility and video monitoring from visitor center. Detailed reports written of each day’s events, random vehicle checks, used various web related programs for making of visitor badges and to view verification of identity.

Andrews International - Fairfax & Leesburg, VA (September 2008-September-2010)

Position: Uniformed Security Officer Full-Time

Summary: Access control of entire building and verified the identity of visitors. Provided written reports to the client manager of visitor logs and daily events. Performed walk patrols of entire building and checked for proper function of vital machines and IT rooms. Worked directly with the client to commence new ideas and different ways to handle situations that may arise. Performed escorts for executives of different branches, provided detailed reports of theft and vandalism, called authorities and provided reports.

Pohanka Nissan/Hyundai – Fredericksburg, VA (October 2006-September 2008)

Position: Hyundai Certified Technician Full-Time

Summary: Troubleshooting and repair cars and trucks. Organize and gather

information for reporting detailed information of repairs needed. Worked closely

with service advisor to update and keep informed of work completion. Performed

all work needed from routine maintenance to engine repairs. Applied knowledge

and skills learned from vocational school for proper repairs to be completed.

Education: Liberty High School - Bealeton, VA (September 2001- June 2005)

Graduated with Diploma

Lincoln Technical Institute - Columbia, MD (July 2005- October 2006)

Graduated with certification in automotive technology

Germanna Community College - Fredericksburg, VA (January 2007 – January 2008)

Studied General Education with a heavy emphasis on Business

Left school to work full time and self-educate on business through books & audios for personal and professional development.

Skills/Assets: Multitasker, electronics literate, fast learner, high energy. I became a Fully Certified Security Officer while working with Andrews International. I continue to read on a daily basis in the self-help category regarding people skills and management technique books, as well as listen to audio material to further my education in the area of personal and business development. I attend leadership conferences annually, including events with speakers such as Dr. John Maxwell, Frank Luntz, Terri Savelle Foy, and others. Effective with customer and employee relations person-to-person. I work well with teams to accomplish larger goals yet work well independently. Passion for automotive industry with a wide range of vehicle knowledge, technical and practical details.

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