All of HR
Resume:
Cynthia H Kim
Vienna, VA ****0
********@*****.***
OBJECTIVE: To obtain a management position that encompasses the usage of my written/oral communications, analytical & organizational skills and the knowledge of technical administration, Human Resources and systems software conversion to acquire greater challenges, growth and responsibilities.
EDUCATION: BS, May 1994, in Business Administration
George Washington University, Washington, DC
SOFTWARE: MS Suite (Word, PowerPoint, Excel), PeopleSoft HRMS & Financials (Releases: 6.0, 7.3, 7.5, 8.1, 8.3, 8.8, 9.0, 9.2), PS query writing, ADP (HRB, WorkForce Now, Pay-eXpert & E-Time) & WorkForce Now, Deltek CostPoint, Access 2.0/8.0, Ceridian HRMS (Source 550,), UltiPro (Ultimate Software), BeneTrac, Visio, Lotus 1-2-3, PageMaker & LexisNexis,SQL, Crystal Reporting, Mainframe
WORK EXPERIENCE:
Capital Vision Services, LP, Vienna, VA
February – current, Manager – Compensation & Benefits
Design, implement, and manage salary classification and compensation programs.
Conduct analysis of compensation and benefits within company.
Prepare occupational classifications, job descriptions, and salary scale.
Improve recruitment and retention.
Oversee competitive analysis, merit increases and salary structure.
Develop job descriptions for various positions and determine appropriate base pay.
Analyze surveys to ensure appropriate compensation across all departments.
Forecast budget for salary increases.
Administer and manage employee insurance plans.
Manages retirement company savings plans.
Advise on salary increase requests.
Research job and worker requirements, structural and functional relationships among jobs and occupations, and occupational trends.
Recommends benefits programs to management by studying employee requirements and trends and developments in benefits offered by other organizations.
Manage Open Enrollment (from communication to enrollment)
Analyzing benefit options and predicting future costs for plan renewal
Extract data and information used for Federal filings (SARS, 5500, AAP)
Identifies benefit options by studying programs; obtaining advice from consultants.
Complies with federal, state, and local legal requirements by studying existing and new legislation; obtaining qualified opinions; enforcing adherence to requirements; advising management on needed actions.
Informs employees of benefit usage by preparing and distributing benefit reports.
Maintains benefit records by developing recordkeeping systems; initiating new-hire benefits; recording changes.
Resolves employee questions and problems by interpreting benefit policies and procedures.
Expedites delivery of benefits by establishing and maintaining working relationships with benefit providers.
Reconciles benefits accounts by approving billing statements.
Completes operational requirements by scheduling and assigning employees; following up on work results.
Maintains benefits staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Achieves financial objectives by preparing the benefits and department operational budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
Prepares special reports by collecting, analyzing, and summarizing information and trends.
Contributes to team effort by accomplishing related results as needed.
WDFG NA LLC, Bethesda, MD
November 2013 – February 2015, Manager – HMRS, Reporting, Benefits, Compensation & Compliance
Build specifications according to requirements & needs for, as well as manage ADP implementation for ATS (Applicant Tracking), Benefits, HRIS, Recruiting, Compensation and Payroll.
Manage all systems upgrades and patches
Manage UAT testing prior to Go-Live
Serve as internal & external POC for Vendors
Set-up carrier files and interfaces with vendors
Maintain awareness of vendor plans and the potential impact of those plans on current and future HRMS functionality
Regularly audit and scrub data within system for accuracy
Generate and create advance reports for special requests
Build canned reports for end-users
Extract data and information used for ALL Federal filings (SARS, 5500, Vets100, EEOC1, AAP)
Build all corporate infrastructure, table structures and payroll/pay-class codes
Manage all vendor accounts as Admin User for WDFG
Built 2014/2015 plans that will administers employee benefits programs offerings such as retirement plans, basic hospital, medical, surgical, and major medical plans, term life insurance plans, temporary disability programs; and accidental death policies.
Evaluated and compared existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information. Plans, develops, and/or participates in area and industry surveys.
Analyzed results of surveys and develops specific recommendations for management review.
Develops company cost budget for new plans and makes recommendations to management concerning sharing of cost between employer and employee.
Manage and conduct all facets of Open Enrollment (communication campaign, packets, educational seminars to staff and employee.)
Manage and audit all benefits deductions via payroll.
Work with Payroll to close our year-end deductions, W2s & W2cs
Prepared and executed, with legal consultation through in-house ERISA attorney, benefit documentation such as original and amended plan texts, benefit agreements and insurance policies. Instructs insurance carriers, trustees, and other administrative agencies outside the company to effect changes in benefit program. Ensured prompt and accurate compliance.
Ensured that existing and new benefit programs are adaptable to standardized computer and reporting systems. Worked with broker of record to develop benefit information and statistical and census data for actuaries, insurance carriers, and management.
Performed one-offs on salary surveys for specified positions due to special request
Manage all market pricing activities to ensure internal equity, external competitiveness, while adhering to the organization’s compensation philosophy.
Provide analytical expertise, guidance and interpretation of various compensation policies.
Manage the high-level project planning components relating to compensation program revision, development and/or redesign
Create and build salary structure for each position
Pending build of either Non-Qualified plan for Executives and design carve out for LTIP/MIP.
Manage and participate in salary surveys
Update Job Descriptions to match salary survey data
Work with Director of Total Rewards and VP of HR to develop recommended annual merit plan design to ensure external competitive position and that the AAP, EEO and Vets100 correlate accordingly
Will conduct analysis related to cost and trends and provide analytical data managements and support tracking of key compensation HR-related metrics Ensure that WDFG has current, signed and filed Plan Documents and SPDs for ALL H&W coverage’s
Performs all federal filings on behalf of the company (SAR, 5500, Vets 100, AAP, etc.)
Work with ADP and Willis (broker) on all testing’s (5500, Non-discrimination testing, DCA testing, etc.)
Ensure the filed compensation structure; AAP and Vets 100 are aligned between one another.
Ensure background vendor and DOT are compliant on application process and build into ADP Recruiting
PoC for all DOL audits with personnel files and time punch files.
Managed compliance of all existing governmental, labor legal, and reporting requirements including, but not limited to, any related to the I-9, E-Verify, Labor Law Postings, Document Retention, Policy Manual, EEO, ADA, FMLA, DFEHA, the Department of Labor, workers’ compensation, OSHA and MA unemployment claims.
Monitors compliance of all existing governmental, labor, and reporting requirements
Akima, LLC, Herndon, VA
September 2010 – November 2013, Benefits Manager& Compensation Analyst
Proactively partner with Director of Benefits Services and benefits team on benefits strategy development and execution
Establish relationships with vendors, brokers, consultants and internal resources to ensure that benefit plans are compliant, competitive and cost effective
Provide analytical support to help ensure that all plans and programs are aligned with corporate and HR strategies and are progressive
Research and resolve complex benefits related issues
Partner with Finance, Legal and Payroll on process and policy oversight, and to ensure accurate reporting
Administer and manage Health and Welfare, LOA and other benefit programs
Audit the vendors annually
Deliver outstanding customer service to employees, HR business partners and managers
Lead research of best practices, performance of benchmarking analysis and comparisons under the direction of the Director of Benefits Services.
Evaluate emerging trends and keep appraised of market advancements.
Assist management in identifying opportunities of continual improvement in benefit programs and barriers to change that limit the success of benefit programs.
Provide Health and Welfare subject matter expert support to the management team and other HR business partners.
Assist management in performing studies and analysis, developing strategies and solutions, and present findings to inform company of important developments within the benefits arena
Strategic plan design of the benefit programs annually
Performs complex duties relating to the maintenance of eligibility, billing, and cost- control measures.
Assist Director of Benefits Services in overseeing vendor performance in relation to established customer service measures and ensuring vendor performance is aligned with company expectations
Project Manager of major benefit projects (i.e. Open enrollment, integration of new benefits programs and system implementations/upgrades)
Performed yearly audits on life insurance, imputed income, 401K and H&W benefits.
Managed Pension and Non-Qualified plan
Performed salary surveys
Tie AAPs with compensation tables
Build total rewards statements
Compression reporting
Performed competitive pay analysis and modeling in support of talent acquisition, merit incentive programs and ongoing job evaluation needs.
Responsible for administering the coordinating and implementing the annual merit increase program, spot bonus and other incentive compensation.
Developed and administered compensation & benefits policies
Advise employees on complex benefits related issues including claims procedures as well as communicating features of programs and plan design
Track company’s benefits costs and payments ensuring all benefit vendors receive timely payment
Tests compliance with federal and state laws.
Use professional skills and concepts to interpret regulations and administer benefit programs in compliance with applicable regulations
Provides work leadership and training to lower level employees
Provide consultative problem solving support for identified business issues
Perform New Hire Orientation
Create and manage Qivliq’s Wellness Program & Total Rewards Program
Manage all EDI vendor files and is P-O-C with all vendors when issues arise
SECU of MD, Baltimore, MD
September 2009 – September 2010, Sr. Benefits/HRIS Administrator
Responsible for benefit administration of various employee benefits programs, i.e.: H&W, FSAs, 401k & 457b, COBRA, etc.
Manage and process Tuition Application & Reimbursement
Manage all disability claims (Short & Long), including FMLA
Manage the Open Enrollment process
Conducts the monthly audits on various benefit plans
Conducts new hire benefits orientation and provide walk-thru of various benefits information, booklets, and vacation/leave
Assist with negotiation of renewals
Communicate Plan updates
Maintain 5500s and SPDs
Assist Sr. HR Business Partners with managing of Performance/Recruitment module
Balance billing reconciliation with Accounting/Payroll
Responsible for maintaining the integrity of the data within the HRIS (ADP)
Design, test and perform upgrades in the HRIS database
Serve as resource for other HRIS users and troubleshoots unusual data issues
Analyze report requests
Work with the H&W vendors with regards to the weekly electronic enrollment files
Create customized reports & statistical summaries for Management Team
Provides routine reporting (turnover/headcount)
Perform mass records updates, imports, exports, as well as run data scrubs
Research any reporting/data discrepancies
Prepares Federal, State and outside compliancy reports (EEO-1, WC Audits, 401K audits, disability audits)
Created and now manage ADP Employee Self Service portal
Assist in employee training sessions on ADP, open enrollment and any other Benefits/HRIS events
Provide coaching and guidance to users across the organization
Create & update ADP documentation manuals
Collaborates with users to gain additional insight & support
Coordinates with Sr. Business Partners with regards to special projects (i.e.: Wellness Activities, Wellness Calendar)
Manage and assist with corporate-wide initiatives at the discretion of the Director of HR
BAE Systems, Land & Armaments Division, Arlington, VA
September 2007 – February 2009 Senior Benefits/Compensation Analyst
Analyzed and provides advice to supervisors and managers on methods and approaches to resolve employee benefit problems.
Carried out administrative work involved in the benefit functions and maintains related records.
Ensured that programs are carried out in accordance with company's policies and procedures.
Advised individuals regarding eligibility and coverage for such programs as health, dental, vision, group life, long- and short-term disability, retirement, income continuation, and other such policies.
Researched, analyzed, and integrated data to provide information on benefits and group insurance programs and utilization.
Ensured compliance with COBRA, HIPAA, and ERISA provisions, and files required State and Federal reports.
Communicated provisions of benefit packages by way of benefit booklets, new employee orientations, and annual policy renewal meetings.
Oversee preparation of annual employee census for basis of quotes from insurers and providers of benefits.
Conducted research to determine the effectiveness of benefit programs and policies.
Assisted in selection of carriers based quotes, benefits offered, and previous experience.
Evaluated and suggest changes in cost sharing between organization and employees.
In-depth knowledge of benefit programs, company policies, and administrative procedures.
Research, analyze, and integrate data to provide information on benefits and group insurance programs and utilization.
Identified needs for modification or changes in program design and administrative procedures.
Explains and interprets more complex aspects of company insurance programs to employees and dependents.
Answered more complex questions regarding benefits, such as pension and retirement plan, and group insurance, such as life, hospitalization, and workers' compensation.
Correspond with or telephone physicians, hospitals, and employees regarding claims.
Performed complex aspects of benefit accounting and reconciliation.
Assisted new employee by describing all benefit plan provisions, 401K, policies and procedures to ensure employees have appropriate information to make informed choices regarding benefits packages.
Provided enrollment/eligibility information to 3rd party H&W Administrator
Monitored/managed all insurance carrier updates.
Managed L&A's annual open enrollment period.
Worked with Corporate HR and 3rd party H&W Administrator to update appropriate plan changes.
Managed all communication materials.
Vendoedr relationship management with assigned providers.
Managed the Retiree Reimbursement Medical Account
Managed the Fidelity Pension database for vesting and credited service information.
Resolved any retiree pension & H&W issues
Performed yearly audits on life insurance, imputed income, 401K and H&W benefits.
Managed Pension and Non-Qualified plans
Performed salary surveys
Tie AAPs with compensation tables
Build total rewards statements
Compression reporting
Performed competitive pay analysis and modeling in support of talent acquisition, merit incentive programs and ongoing job evaluation needs.
Responsible for administering the coordinating and implementing the annual merit increase program, spot bonus and other incentive compensation.
Developed and administered compensation policies
Administrated on escalated associate issues (401K, deferred compensation & H&W) and adjudication of appeals & exception requests.
Assisted in development of long-range objectives regarding benefit programs in conjunction with the Benefits managers’.
Monitored/submitted claims (STD, LTD & WC) and prepares supporting documents as necessary to ensure timely processing of benefits-related claims.
Performed financial/HR audits.
Buchanan & Edwards, Alexandria, VA
June 2006 - September 2007, Human Resources HRIS Consultant
Liaised with client representatives to facilitate implementation of new or improved reporting processes.
Supported and participated in company growth initiatives, including due diligence and integration activities.
Made recommendations for company policy modification or introduction
Served as primary contact for HR services for client group; develop solutions to client issues in partnership with other HR Specialists
Created and document SOPs.
Worked with clients on ad hoc report request.
Managed HR projects as assigned.
Created report templates that can be used by different HR Admin users.
Assisted with training the functional users on how to maximize usage of PS system.
Developed new user manual guides to aid functional users
Researched SQLs and SQRs for canned reports.
Set up special reports to run on run controls in PS.
Test modules and new implementation in DEV environment before migrating emergency updates in the PS System.
Dealt with multiple vendors and HR department to gather requirements.
Timesheet tracking & reconciliation of timesheet hours by team members.
Affiliated Computer Services, Fort Lee, NJ
August 2004 - February 2007, HRIS Administrator & Senior Benefits Analyst
A senior member of the Health and Welfare team for several of ACS’ clients: Corning, Inc., Chevron Texaco, BASF and Cisco.
The lead Sr. Benefits analyst for Corning’s eligibility file team that is responsible for managing the benefits of 40,000 employees.
Facilitate file corrections through error analysis.
Direct communication with file vendors and the clients.
Program logic and write specifications for new eligibility files.
Responsible for Corning & Chevron’s Cobra/Direct Billing accounts that included reviewing and editing the weekly files and processing election reports.
The lead technical analyst for a new ACS’ client, Cisco.
Event processing for Client’s employees.
Security/table maintenance.
Report/interface transmissions and fulfillment review.
Work with team members to identify and resolve processing errors and data errors.
Responsible for fixing client tables to resolve system errors.
Selected by senior management to coordinate several significant projects including population cleanups, implementing file enhancements (ANSI 834), formulation project plans, testing system improvements and migration of systems.
Currently conducting training classes for new employees of ACS and supervising the progress of ACS Offshore team.
Supervising the client census data files and payroll processes.
Monitoring Annual Enrollment processes for smooth yearly transition.
Submission of deliverables to all Clients in a timely manner.
Work with other departments and processing teams to identify enhancements to Standard Operating Procedures.
Chair weekly meetings with the Benefits Center Liaisons, the Eligibility File Managers, Database Analysts and the Technical Analysts to ensure the results are meeting client expectations.
Resolve escalated participant issues or special case situations by working closely with the Business Analysts and Client & Vendor teams.
Monitor all service level agreements and perform gap analysis to improve processes when necessary.
Professional and Personal references furbished upon request.
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