Customer Service Management

JEAN PIERRE CHAMCHOUM

Saint Elias Street Building Robert Chamchoum, Miziara,North Lebanon; Lebanon+961 C: +961******* **********.*********@*****.***

**********.*********@*******.***

Status: Single

Date of Birth: January 1, 1986

Nationality: Lebanese

OBJECTIVE

Aiming to achieve a good position in a well-acknowledged and fortunate company to grow and expand my unexposed potential. Moreover, I seek to develop my communication skills and ascertain my eager to success.

SUMMARY OF QUALIFICATIONS

An experienced and talented who has the motivation and right skill sets needed to ensure targets are met and everything gets done on time and to budget. Jean-Pierre is highly organized, ambitious, driven and possesses the capability to develop to operate and achieve maximum sales and profitability. Having superb communication skills means that he is more than able to build a profitable relationship with customers and key decision makers alike. He is someone who goes out and gets what he wants rather than waiting for it to be brought to him. Right now he is looking for a suitable position with a company that employs smart people and offers its staff great opportunities to learn, grow and succeed. I lived with my parents in Nigeria for couple years, thus I gained expertise to manage the Nigerian cultures.

ACHIEVMENTS

Lead a number of person team of multi-country analysis in completing the budget of the project.

Drafted and managed number of business reports about Finance, Inventory, Procurement, Sales, Accounts Payable, Accounts Receivable, and Production.

Boosted customer service ratings (20%) by developing new processes and improving work flow.

HIGHLIGHTS

Business process improvement.

Business system analyst.

Business Development.

Integrated Reporting Information System (IRIS).

Wealth management.

Advanced problem solving abilities.

Budgeting.

Decisive.

Teamwork.

Fully conversant in modern computer aided planning technologies and Operations Management processes.

Super communication skills.

Work under pressure and deal with last minute changes.

Encounter different types of situations and deal with various kinds of people.

Advanced in managing Procurement as well Logistics. EXPERIENCE

Site Supervisor April 2015 to Present

Enforce compliance, administering disciplinary actions as required

Supervise employees, contractors & sub contractors

Supervise operations associated with supply, production Control, and quality assurance.

Supervise on the execution files

Planning Officer December 2013 to April 2015

Eagle Flour Mills Nigeria, Ibadan

Liaise with shift managers to ensure that products are appropriately transferred to the warehouse

Monitor the arrangement and stacking of products in the warehouse to ensure efficient space utilization.

Coordinate stock taking of products within the warehouse and update the stock records and accounts to reconcile possible variances

Ensure good working condition of all warehouse machinery and equipment

Ensure Discipline and adherence to Good House Keeping Practices in the Operations of the Warehouse.

Coordinate and manage warehouse team effectively Implementation & Technical Officer November 2011 to December 2013 Automated Information Management System (AIMS) Beirut,Lebanon

Implementation of an ERP following with training session

Diagnosis and investigate bugs on ERP and fix them on the new version

Technical support remotely or visiting the client for any server,ERP,Infrastrure problems

Assist the client to replicate their data after the implementation of a new site or new branch

Migrate data for a new client shifting from his old software to our new ERP

Developed organizational change management strategies.

Drafted financial and resource planning reports using optimization software such as ERP solution.

Reduced organizational operating costs by streamlining processes.

Led cross-functional teams to understand the operational impacts and opportunities of technology changes.

Define the scope and goals of new projects.

Drafted monthly financial reconciliations and forecasts.

Analyze customer requirements.

Maintain and establish solid customer relationships Procurement & Logistics Manager November 2007 to October 2011 M&M Freight Services Beirut, Lebanon

Procurement:

Manage and monitor all transactional procurement including tendering processes, evaluation, contracting, contract management, legal considerations and payment conditions, contractors, performance evaluation, and risk assessment.

Implement strategic procurement including sourcing strategy, vendor selection and evaluation, quality management, performance measurement.

Ensure timely preparation of procurement plans for the projects and monitor their implementation.

Prepare and conduct Request for Quotations, Purchase Requisition and Bid Analysis Statement, receipt of quotations, bids or proposals, their evaluation, negotiation of certain conditions of contracts in full compliance with rules and regulations.

Ensure effective use of the procurement processes monitoring system and mechanisms to eliminate deficiencies in procurement; elaboration (whenever necessary) of changes on the procurement processes monitoring system and mechanisms for the purpose of their enhancement

Review and verify all purchase orders for goods, contracts for services and works. Regularly update Vendor Information Sheets (VIS), elaborate supplier selection and evaluation, quality and performance measurement mechanisms.

Provide monthly reports and prepare monthly, quarterly and annual procurement-plans and progress reports as required. Maintain and update all procurement files and transaction tracking matrices.

Establish and maintain work program and schedule for on-going contracts and newly planned ones.

Organize trainings for the operations/ program staff on Procurement.

Synthesize lessons learnt and best practices in Procurement. Logistics:

Identify logistical bottlenecks and propose the ways to fill in the gaps and ensure proper distribution mechanism is put in place.

Ensure appropriate fleet management for vehicles managed under the emergency and stabilization programming including vehicle rentals utilized by service providers, movements, maintenance/repairs, fuel supply, accident reports, etc, as well as manage rental of vehicles and ensure proper insurance coverage and safe running conditions of vehicles.

Direct and supervise stockroom management practices, in order to ensure there is no undue overstocking or loss. Control supply stock and monitor consumable materials, in order to provide staff with timely replenishment of used items.

Monitor and track assets procured for the various projects within the emergency and stabilization portfolio as well as the project assets and consumables to ensure there is no waste, fraud or misuse of equipment or materials and that surplus or excessive stocks of equipment are not being held.

Ensure all stocks and equipment held by the project is stored safely, correctly and securely depending upon the item classification.

Manage logistics procurement transactions filing system. Procurement & Logistics Coordinator October 2006 to October 2007 M&M Freight Services Beirut, Lebanon

To oversee and control all current parcel and logistics operations.

To manage internal reporting of sales and costs.

To contact potential new customers to offer our range of services.

To arrange and cover for staff absence and ever changing volumes.

Reviews freight rates: air, courier, and land.

Coordinates imports and exports.

Expedites all critical orders with local subcontract vendors.

Liaises with custom brokers for updated reporting procedures and valuations.

Responsible for maintaining a record of all outstanding purchase orders with external vendors.

To liaise with existing customers to ensure that their needs are being met on a daily basis.

Reviews expediting schedules on all customer orders. Obtains and forwards information to planning and sales teams.

EDUCATION

Bachelor Degree, Mechanical Engineering Expected 2015 LAU, Beirut, Lebanon

MBA, Master Degree in Business Administration 2011 AUL, Kaslik, Lebanon

Bachelor Degree, Accounting & Information Systems 2009 USEK, Kaslik, Lebanon

+ Certification of completion in Job Fair Workshop Lebanese Baccalaureate 2005

Collège De La Salle Frère Kfaryachite, Zgharta, Lebanon Emphasis: Life Science

SKILLS

Computer Skills: Microsoft Applications: Access Word, Excel and Power Point, ERP Solutions. Computer Languages: C++, JavaScript, VB.NET, SQL.

Languages Skills: English, French, Arabic (Excellent in Speaking, Reading, Writing). Key Skills:

Fully conversant in modern computer aided planning technologies and Operations Management processes.

Techno commercial skills to be able to deal with contractual and financial conditions in bids.

Excellent Networking skills.

PERSONAL DATA

Activities: Basket Ball, Football, Tennis.

Interest: Reading, Theater, Social discussion, Movies, Business and Technology. Volunteer Work:

Member at the Club (CJM), Meziara, Lebanon; Position: Head of Department Public Relations and Advertising.

Assistant in the Department of Development Technology and Innovation at the University (USEK) from 2007 to 2009.

REFERENCE

Available upon request.

Contact this candidate