Systems Analyst

**** *. **** *** ****#1-323-***-****

Long Beach, CA. 90805 RICHARD GRIFFIN ********************@*****.***

Objective: To secure long term positioning with a growing company where I can utilize my technical and leadership skills to provide effective results.

Personal Core Competencies: With experience in IT project management, systems administration, networks, and IT security, I am a talented senior technology professional now seeking to build on my career by joining your company. Throughout my history, I have been instrumental in building, maintaining, and enhancing a complex, high-performance business technology environment, focused on delivering the systems, software, server, and network services required for optimal business functionality while outperforming service goals for availability and reliability. My technical insight and leadership has resulted in a robust, secure technology architecture capable of evolving to meet the constantly changing requirements of a rapidly growing business, leveraging the latest in IT best practices, new industry developments, and emerging technologies to ensure best-in-class performance.

Technical Core Competencies:

Systems: Windows 9X/NT/2000/XP/2K3, MAC OS

Database: MS Access, Sugar, SAP, Relational Databases

Languages: Visual Basic, .NET, CSS, HTML, Java, C

Software: MS Server, Active Directory, MS Office, Outlook, Lync, MS Project Developer,

MS Publisher, Ami Pro, Adobe Photoshop, Lotus Notes, OPAS, KCCMS, RIS, EPIC, Cadence / Health Connect, CASE Tools, Visible Analyst, Active Directory, AD Supporter, Remedy, Service Desk Manager, TCP/IP & VPN, Cisco VoIP Phone, Cisco Gateway, Cisco Telepresence, Citrix, Maximo, EVN.

Asset Management, System analysis and logical design, Business programming, Data communications, LAN & WAN, Firewalls and computer network security.

PROFESSIONAL EXPERIENCE

V.A. National Service Desk (ACET) 8/15-Present

System Analyst Moderate Risk / (MBI) Public Trust Security Clearance. FBI cleared & approved.

Analyze and resolve support requests according to the service level agreement and permission access for users escalating only when necessary. Logging calls into the problem management system with clear concise language. Troubleshooting the cause of problems not just the symptoms, taking actions to prevent them from recurring. Handling calls within a 15 min. timeframe. Keeping customers informed of global problems (server / application failures), scheduled downtime, & progress on tickets that cannot be resolved at the initial point of contact. Documentation of solutions and data in a knowledge pool database. Continuous training to stay informed of technological advancements particularly those that provide quality support for customers. Participation in both training and audits for technical and interoffice skills. Working knowledge of the Information Technology Infrastructure Library Service Operations. Ticketing in Remedy/Heat, incident reporting and site escalation, experienced troubleshooting in multi-operating systems Windows, MAC, Linux, Unix, multiple VPN portals. Assignment of printers and various devices to networks using DHCP and TCP/IP. Password resets, monitoring of accounts and enabling or restricting of access & controls through Active directory. Repair and troubleshooting of Fax machines, phones, and multifunctional printers. Support continuous monitoring of systems and addressing system security deficiencies. Identify & assist with implementation when approved of resources for information on security policy, procedures, and industry best practices. Adhering to office protocols and standards for the Risk Management Framework for VA Information Systems – Tier 3: VA Information Security Program & NIST SP 800-53, Security and Privacy Controls for Federal Information Systems and Organizations.

Amada America, (Ledgent Technologies) 4/15-7/15

Software Support Technician

Provide end user support onsite or remotely including PC hardware, software, tablet, and Smartphone. Assist network administrator in maintaining the networking hardware and software. Install, configure, upgrade for new or existing desktop and laptop software and hardware for orders ranging from $20k-$80k. Maintain company user authority through active directory and intranet. Manage and monitor backup jobs on various systems (Windows server, Solaris). Maintain the cell phone and telecom billing as well as assist with ordering the accessories. Assist with maintenance of onsite desktops, printers’ copiers and fax machines. Assist with maintenance of Windows servers 2003 and 2008. Recommend and assist with ordering of additional desktop hardware, software and peripherals. Assist with maintenance of company phone system. Perform other tasks as assigned by management.

I.T. Consultant 9/13-Present

Computer hardware and software installation, system deployment, desktop troubleshooting, android and Apple software app tester, data recovery and data migration between systems for upgrades and storage replacements.

California State University Dominguez Hills, Carson. CA. 8/12-8/13

Degree completion. Bachelor of Science in Computer Information Systems niche in information security, formal background in Computer Science as well.

Kaiser Permanente Hospital, Hollywood, CA. 8/04-8/12

Help Desk Technician

Video conferencing including audio visual troubleshooting for medical staff meetings. Desktop support and troubleshooting. Defining system problems and developing technical and operational solutions within the system parameters. Revising the process for scheduling in EPIC application including administrative tasks. Hardware maintenance: printers, copier, computer connection to peripheral equipment. Encryption & cryptology of medical records, data transfer, and handling while adhering to HIPPA guidelines.

CSULA/CSUDH University Student Union 9/03-5/08

Help Desk Technician – Pan African Student Resource Center / Housing Computer Lab

Desktop support and troubleshooting PC/MAC. Virus protection: Norton, McAffee, Symantec. LAN for 4-20 desktops via location. Responsible for updating and maintaining system software operation and protection.

I.T. Consultant 06/99-06/03

Computer hardware and software installation and equipment setup and system deployment for independent record labels in Manhattan, NY. Los Angeles, Hollywood, & Burbank, CA. as well as Las Vegas Nevada. Experience doing tech support & minor repairs for home users having problems with desktops and laptops.

EDUCATION

Bachelor of Science in Business Administration (Emphasis on Computer Information Systems)

California State University Dominguez Hills, Carson, CA. 90746

References furnished upon request

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