Customer Service Manager

Kay Lee

***** ******* ***, ********, ** *****, 310-***-****, *********@*****.***

Work Experience

Volunteer

Department of Social Services Lancaster, CA November 2014 – Present

General Clerical work Faxing, photocopying, computer work, and filing, Answering multi- line Phones. Messaging, customer service, and any duties assigned. Lobby work helping participants, in addition to working with the Chief Deputy, the in appeals department. Also helping in the Chief Clerks office with filing paperwork and whatever duties assigned.

Customer Service Associate

Department of Social Services Lancaster, March 2014 - September 2014

General Clerical work Faxing, photocopying, computer work, and filing, Answering multi- line Phones, messaging, customer service, and any duties assigned. As an associate I was also trained in the confidentiality Laws of the Los Angeles county system. Worked as a clerk in the homeless unit, in addition to working in the medi-cal approved area; work with the task force, helped in receptionist, the lobby helping participants. As well as get helping in the general relief area helping participants to get seen and answering questions.

Accomplishments

I made some good accomplishments and they are helping people get seen by their workers, filing paperwork that needed to be filed that was left from months ago, working in different department helping supervisor by answering multiline phones.

Caregiver

Self-Employed Palmdale, CA May 2012 – March 2014

Caregiver for my husband who suffered a heart attack, Plans, shops for, or prepares nutritious meals.

Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

Assistant Store Manager

Ross Dress for Less Valencia, CA March 2008 – May 2012

Payroll, handled customer service issues, P/L report and researched any discrepancies, shipping and receiving, cash room deposits,, associate scheduling, managed a store of 45 associates, ensure all associates followed all California Laws. Hire and termination all new hire paper work, inventory, merchandising, ensured a well-stocked store with oversight on the entire store ensuring a good shopping experience,training of loss prevention associates.

AJE Ventures Torrance, CA July 2005 – March 2008

Administrative Assistant

Provided executive level of administrative support to VP with the ability to improvise & improve procedures, meet deadlines. Organize special events and travel arrangements, process monthly expense reports coordinated and maintained the attendance and payroll for 7 employees.

Operations Manager

Staples Inc. Whittier, CA June 2000 – July 2005

Manage aged a store of 30 associates, payroll, reviewed profit and loss statements, customer service, orientation and training, inventory cash room deposits, shipping and receiving, merchandising, key carrier, hiring and termination, controlled store budget.

Assistant Store Manager

Office Depot Torrance, CA October 1996 – June 2000

Payroll, inventory, cash room deposits, shipping and receiving, orientation and all training, handled all customer service issues, reviewed p/l reports, key carrier, and merchandising, controlled store budget. Audits, associate scheduling.

Education Diploma in General Study Fenger High - Chicago, IL 09/1969 to 06/1973

Skills: Customer Service, Computer, Payroll, faxing, Coping, Administration, Human Resource, Merchandising, inventory,

• Accurate cash • handler with a strong math aptitude

• consistently looks for ways to help others Demonstrates strong administrative skills

• Works well in a team setting

Certifications: Career Planning

Los Angeles County Department of Education Career and Preparation – Palmdale, CA 2014

Contact this candidate