Customer Service Administrative Assistant

SHERRY HACKATORN

E-mail: **********@*****.*** - Phone: 785-***-****

** * **** ******** *** 3, Fayetteville, Ar 72701

EXPERIENCE

December 2001 - November

2015

Dennis Garrison,

CLU

Lawrence, Kansas

Office Manager/Licensed Agent

State Farm Licensed Agent

Prepare quotes and applications for clients

Resolve any customer complaints

Take care of customer needs when they came into the office Take care of incoming and outgoing mail

Send out courtesy past due letters or call

Take care of main agents emails

Set appointments for myself and main agent

Daily bank deposits and Quicken posting

Assist with monthly reconciliation of bank account Prepare monthly and yearly reports

Order office supplies

Took 26 hours of continuing education every 2 years to maintain State of Kansas Insurance Agent license

February 1996 -

December 2001

Jefferson County Health

Department

Oskaloosa,

Ks

Secretary/Receptionist

Answered 4 line phone system and directed calls

In charge of two walk-in clinics each week

Prepared monthly statements and filed insurance claims WIC program clerk

WIC duties: set up appointments, determine elegibility and issue vouchers. Handle all paper work

Helped with the Salvation Army Program

In charge of the car seat program

Attended workshops in Office Management and Customer Service November 1984 - February 1996 Mutual Savings Assoc Oskaloosa, Ks Teller/Secretary

Processed customer's transactions at the walk in counter and the drive up window

Opened new accounts such as: checking and savings accounts, CD's and IRA's

In charge of determining how much money our office needed to operate on a weekly basis. Ordered the money from the Federal Reserve,

Processed daily mail

Typed loans, ordered credit reports and closed paid off loans. Prepared yearly tax statements

Received recognition awards for submitting ideas to enhance customer service and products

Took independent study courses in Teller Operations and IRA's. Received an A in both courses

EDUCATION

May 1969 - May 1973 Oskaloosa High School Oskaloosa, Kansas Diploma

SKILLS

Type approximately 60 wpm

Operate a PC, Lap Top and scanning computer, various copy machines and fax machines, Outlook and word

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