MELONI A. MOCKERMAN

Grand Rapids, MI ***** 616-***-****

acsves@r.postjobfree.com www.linkedin.com/in/melonimockerman

ADMINISTRATIVE/EXECUTIVE ASSISTANT

Customer Service Project Planning Website Management

Dedicated and technically skilled Executive Assistant with a versatile administrative skill set developed in multiple industries including government, manufacturing, healthcare, education and technology. Ability to multi-task and prioritize in fast-paced environments.

Travel Arrangements

Event Planning

Records Management

Expense Reporting

Budget Auditing

Calendar Management

Executive Presentations

Marketing

Purchasing

PROFESSIONAL EXPERIENCE

MARY FREE BED REHABILITATION HOSPITAL, Grand Rapids, MI 2014 – 2015

Administrative Assistant-Nursing

Assisted Chief Nursing Officer in smooth operations of nursing administration office. Supported Nurse Managers, Nursing Education department and staffing office.

Maintained required credentialing documents for 200 employees.

Managed personal calendar of the Chief Nursing Officer.

Reconciled invoices prior to remittance.

Made travel arrangements for seminars and conferences; prepared meeting agendas, arranged meeting locations and refreshments.

Initiated purchase orders and check requests.

Assisted in performance appraisal process be preparing associated documents for 200 employees

Developed and published department monthly newsletter for 200 employees.

CDW, Ada, MI 2006 – 2014

Leading provider of technology products and services. Fortune 500 company with 26 locations, 250,000 customers and 7,200 employees. Annual sales $12.4 billion.

Branch Office Administrator

Providing Executive Level administrative support for the Branch Manager and 40 coworkers.

Managed a four month, $140,000 expansion project of the office.

Planned and executed $15,000 open house to celebrate office expansion.

Organized and managed a “closest to the hole” fund raising event at the Meijer LPGA Charity Classic at the Highlands Golf Course. Raised over $3,000 benefiting Gilda’s Club Grand Rapids.

Organized many small and large offsite customer marketing events. Negotiated contracts for venue space. Supervised event registration desk and provided follow-up communications.

Maintained all branch level accounts payable transactions averaging $6,000 monthly.

Conducted weekly audit, reconciliation and follow-up of unbilled services recovering approximately $30,000 monthly.

Responsible for the appearance and maintenance of the office by serving as primary contact for the landlord, cleaning company and other service providers.

BITS & BYTES COMPUTER SERVICES, Asheville, NC 2001 – 2006

Computer Repair and Products Store

Administrative Assistant

Processed all incoming and outgoing customer repair requests and product transactions.

Logged approximately 30 repair orders into database daily.

Created Return Merchandise Authorization (RMA) database and processed all requests.

Generated 30-40 invoices daily and received all customer payments.

Received and price coded over 200 stock items and maintained inventory.

Reconciled credit card machine and cash drawer on a daily basis.

Reconciled monthly credit card statements.

MARS HILL UNIVERSITY, Mars Hill, NC 1999 - 2001

Private Liberal Arts College

Assistant to the President

Arranged/scheduled appointments for the President and updated his calendar daily.

Supervised four Presidential Interns.

Coordinated Board of Trustees meetings and assisted with the Board of Advisors meetings.

Recorded and distributed minutes of the Board of Trustees and Trustee Committee meetings.

Prepared travel arrangements for the President.

Directed special events involving the President’s Office.

Assisted with activities associated with President’s membership on various boards.

ADDITIONAL EXPERIENCE

Document Control Coordinator, Arvato Digital Services, Weaverville, NC - Manufacturing

Administrative Assistant, CitiFinancial, Baltimore, MD - Financial Services

Secretary (GS-5), Department of Defense-Pentagon, Arlington, VA - Government

Operations Administrative Specialist, United States Air Force, Sumter, SC - Military

TECHNICAL SKILLS

Microsoft Office 2013 applications (Excel, SharePoint, PowerPoint, Outlook, Publisher, Access, OneNote, Lync, MapPoint, Visio, Picture Manager), Adobe Acrobat Pro, Changepoint, Peoplefluent, Sales Productivity Suite, TEDS Recruitment software, API Healthcare Staffing and Scheduling software, PeopleSoft, Cerner, QuickBooks, Quicken

EDUCATION

Mars Hill College

University, Mars Hill, NC

Computer Science Study

CERTIFICATIONS

Certified Tourism Ambassador (Experience Grand Rapids) – CTA Network

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