Customer Service Medical

Denise M. Jones

P O Box ***** Charleston, SC ****7

843-***-**** ****************@*****.***

Employment:

American Benefit Services, Daniel Island, SC

Appointment Setter January 2014 to July 2015

Call senior citizens about Medicare benefits and other insurance.

Schedule appointments to meet or speak with a benefits specialist.

Kiawah Island Golf Resort, Kiawah Island, SC

PBX Operator April 2013-January 2014

Handle both inbound and outbound resorts calls.

Provide customer service to all callers.

Mclean and Associates LLC, Charleston, SC

Appointment Setter September 2012 to February 2013

Cold call small business owners about health and life insurance.

Schedule appointments to meet or speak with agent.

Aerosol Plus, Inc., Charleston, SC

Insurance Claims Clerk September 2008 to December 2010

Verified insurance coverage for service with insurance carriers, other third party payers, and client/patients in regards to covered services.

Communicated client information and coordinated the delivery of medical equipments.

IQor/First Contact, Charleston, SC

Junior Agent November 2007 to December 2008

Answered inbound and outbound customer calls for Capital One Auto Finance.

Reviewed deficiencies on loan accounts and contacted customers.

Employment Resources, Tamarac, Fl

Temp June 2007 to October 2007

Assignments included coverage for a medical office front desk and working with a medical department to review records and box files for storage.

Charles Foster, Charleston, SC

Hill-Rom Temp October 2006 to June 2007

Transmitted claims for payment and further investigation.

Managed detailed office records, using computers to enter access, search and retrieve data.

Sandlapper Pediatrics, Mount Pleasant, SC

Billing Clerk November 2004 to October 2006

Verified medical coverage with insurance companies, contracts, other third party payers, and client/patients for services,

Posted payments and adjustments to accounts as directed from the explanation of benefits statement.

U. S. Navy December 1980 to December 1986

Education:

Virginia College, North Charleston, SC

References: Available upon request

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