Manager Project
Resume:
William Rolfes
South Holland, IL 60473 Bill_Rolfes - Skype
773-***-**** – Mobile www.linkedin.com/in/williamfrolfes
Objective
Obtain a Project Management and Operations Leadership position in an organization that values integrity, creativity, accountability, and a life-balance.
Profile
A Project Manager and Network Operations Leader with outstanding personal communication and people skills, technical skills, and hands-on experience in developing procedures that meet business process requirements.
Experience
Network Telecom Analyst, Aunt Martha’s Youth Service Center, Olympia Fields, IL - 2014-Present
Plan and execute projects supporting the business needs and new initiatives of Aunt Martha’s. Currently assisting in the creation of a new network topology and managing the project that will install the new infrastructure.
Review the network for the most cost-effective way to operate and use the network infrastructure. Standardize network infrastructure and processes.
Configure, administer, and maintain Cisco network routers, switches, and Cisco Call Manager.
Configure and administer Dell Sonicwall Firewalls including Address Objects, NAT, VPNs, Access Rules, and overall performance of the Firewall.
Configure WhatsUp Gold Network Monitoring Tool. Use this tool to monitor network performance.
Maximize network performance and troubleshoot network outages.
Work with support staff from vendors to optimize the network and resolve issues.
Tier 1 and 2 support for all network issues.
Head of Network Operations North America, Deutsche Boerse Systems Inc., Chicago, IL - 2007-2013
Staffed and trained six German and Spanish speaking Network Technicians along with United States colleagues for operations support and customer installations testing across Europe, the United States, Asia, and Australia.
Co-managed over 25 international colleagues in Germany, the Czech Republic, and the United States which supported Data Access to the Exchanges run and supported by the Deutsche Boerse Group in over 8 countries around the globe.
Defined targets and goals beginning in 2008 to the present to increase task throughput by 20% annually, have all staff members achieve a minimum Cisco CCNA certification after one year service with the company, and have each member conduct training sessions to other business units of the company.
Conducted monthly reviews with each staff member to insure that annual goals were met and to make sure that adjustments could be made by each staff member during the year.
In 2009, raised testing success rate from between 47-57% to between 87-100% within six months based upon root cause analysis of failures and procedures for testing.
In 2009, managed a project to close an operations office used for disaster recovery saving $50,000 per year.
In 2010, managed a project to hot cut circuits provided by SBC and Verizon Business from one series of T3 circuits to a second series of T3 circuits saving a budgetary value of $81,000.00, in 2011.
In 2013, managed a project to close one data center including canceling contracts, removing equipment, and canceling data circuits.
In 2012-2013, lead staff in design of knowledge management system that would integrate the “grass roots” knowledge of staff members into a site that would be published company-wide.
Planned external education for staff members as well as mandated a target for staff members so that each had to provide internal training to the peers saving approximately $3,500.00, in training costs per staff member.
Network Operations Specialist, Deutsche Boerse Systems Inc., Chicago, IL - 2004-2007
Tested WAN connectivity between the Deutsche Boerse and customer sites achieving over 90% success rate for all tests.
Maintained inventory database tracking Deutsche Boerse and customer data circuits and network equipment.
Tested operability and functionality of new inventory system to be used by Network Operations Staff. Recommended changes before releases.
Recommended equipment purchases to customers based upon customer market needs.
Provided first level support to the worldwide Deutsche Boerse data network supporting over 4,000 WAN circuits including ATM backbones, T1, T3, E1, E3, and Metro Ethernet.
Senior Communications Analyst, Board of Trade Clearing Corporation, Chicago, IL 2000-2003
Provide IBM Mainframe network support to over 100 member firms.
Install and maintain Candle! Software.
Order and manage Cisco 25xx routers on the edge of firm networks as well as Cisco 75xx routers at the Clearing Corp.
CICS and VTAM Systems Programmer, Metromail/Experian, Lombard, IL 1988-2000
VTAM and NCP. Install maintenance and USERMODS. NCPGENs.
Oversee and maintain nine production, test, and development CICS regions. Install maintenance and USERMODS.
Install and maintain Candle! Software.
TSO, JCL, TCP/IP, MQ Series.
Language Skills
Intermediate (Berlitz Level 2-3) proficiency in Spanish.
Intermediate (Berlitz Level 2-3) proficiency in German.
Low Intermediate (Berlitz Level 1-2) proficiency in Hawaiian.
Education
Introduction to Project Management. Global Knowledge.
Completed studies for PMP Certification through online courses with LearnSmart. Planning test date and time.
Extra Curricular Activities
Mentor young students in public speaking.
Compose and perform Hawaiian Slack-Key guitar.
Ballroom Dancing.
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