Customer Service Microsoft Office

Kelly Buchanan

**** ******* **. ************ ** *9142

***************@*****.***, 267-***-****

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Skills:

Expert knowledge of Microsoft Office (2007-2013), Data Collection, Internet Research, Data Entry, Customer Service, File Management, Answering Phones, Client Intake and Office Management

Experience:

Monarch Staffing (Crozer Medical Center) Springfield, PA Data Entry July 2015- Present

Duties included but not limited to input of Doctors’ data in an efficient and timely manner all the while ensuring attention to detail as not to create errors

Verifying that all the Doctors’ profiles are to date and accurate in all systems

Scanning and uploading documents into database

Organization of all office filing and maintaining a well-structured filing system

Overseeing the influx of all outgoing as well as incoming mail

Independent Contractor Philadelphia, PA

Housekeeping Services August 2014 – Present

Cleaned and sanitized kitchen and bathroom fixtures and appliances.

Dusted furnishings and vacuum carpeting and area rugs.

Made beds and shifted sheets.

Swept and mopped floors.

Opportunities Industrial Center Philadelphia, PA

GED Assistant Nov 2010 – July 2014

Recorded computer LAB usage, developed reports based on usage data, and submitting reports monthly.

Created student packets using copy machine and office equipment.

Organized and maintained files, sorted paperwork into appropriate files, manage telephone communication.

Developing lesson plans and proofread assignments.

Proctored and graded TABE test.

Handled all incoming and outgoing calls.

Home Care Provider Philadelphia, PA

Personal Business Owner May 2009- June 2010

Taught specific subjects that children can easily understand and absorb.

Demonstrated exercises to children so they can easily understand what they are supposed to do.

Conducted playing activities to children to develop motor and social skills.

Whalen’s Deli Philadelphia, PA

Cashier Sept 2007- April 2009

Responsible for daily bank deposits of cash drawer.

Used computerized systems involving distributing and receiving accounts for funds.

Issued receipts, refunds, credits, or change due to customer.

Counted money in cash drawers at beginning of shifts to ensure that amounts are correct ad that there is adequate change.

Education:

Commonwealth of Pennsylvania’s Diploma Program

Temple University, OIC

Certificates of Completion – Customer Service Skills March 2011

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