Manager Sales
Resume:
JOHN DUKEMAN
Clinton, OH *4216
********@***.***
WORK THE AAA OHIO AUTO CLUB
EXPERIENCE: Sales Manager, Wadsworth, Oh
(4/13-current) Manage the sales operations of six major business lines generating revenue of $1.5 million.
Accountable for tracking, analyzing and reporting of monthly sales.
Hire, coach and develop staff. Administer performance reviews and develop employee growth plans.
Develop and coordinate community outreach programs to establish brand recognition.
Partner with Home Office to maintain marketing plan, POS, signage and promotions.
Maintain store image and Ohio Auto Club brand standards to adhere to Corporate guidelines and maintain accreditation.
THE CLEVELAND INDIANS BASEBALL COMPANY Cleveland, OH
Store Manager – Summit Mall Team Shop
(6/06-4/13) Managed the operations of Summit Mall Team Shop including a staff of 12 to
ensure a quality fan experience that delivers on Cleveland Indians brand promise.
Store Management Achievements:
Consistently ranked as a “top performer” achieving “superior manager rating”. Earned a 4 out of 4 points rating for trust, integrity, and management
Exceeded sales plan four out of six years
Achieved a historical low employee turnover rate
Led stores in employee retention
Achieved high secret shopper store standards each year
Reduced shrinkage by 50% in first year
Achieved shrinkage goal every year, leading team shops in shrinkage
Designed and developed “HOMERUN” selling and customer experience model for Summit Mall Store. This program serves as a process for store associates to sell merchandise and tickets while enhancing the customer experience. Approved and deployed by manager to other Team Shops
Management:
Responsible for hiring, training and development of staff
Trained and promoted Assistant Store Manager; Trained, developed and promoted several staff members to management roles
Conduct weekly staff meeting providing store sales updates and policy deployment
Manage in-store ticket program including individual and corporate ticket packages
Provide monthly sales activity report to home office detailing sales trends, key sales indicators, and popular items selling. Assist buyer in determining merchandise selection.
Selected to serve as Store Manager for two stores (Summit and Canton) during spring training and other key time periods
Assumed additional responsibility to oversee concessions at Ballpark for home openers and post-season games
JOHN DUKEMAN RESUME
PAGE TWO
Marketing & Merchandising
Coordinate and execute special events including player baseball signings, Bob Feller store event, and other store promotions
Ultimately responsible for store layout. Ensure sales floor and window displays are merchandised to Company standards and are visually appealing
Training & Recognition:
Completed Cleveland Indians “All-Star Excellent Training & Development Program
Received MVP Award, Cleveland Indians Home Office Softball Game
9/01-6/06 FAN MANIA Fairlawn, OH
Promoted to Store Manager. Worked while completing degree.
EDUCATION: THE UNIVERSITY OF AKRON Akron, OH
Bachelor of Business Administration, Marketing Management, May 2003
REFERENCES: Available upon request
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