Customer Service Manager
Resume:
MIKE BRAND
Fishers, In. *****
acsvcr@r.postjobfree.com
SKILLS
Product Formulator – Experienced, results oriented bench polymer chemist in the development of epoxies, urethane and silicones for the automotive and electronics industries.
Manager – Managed small teams of chemists and technicians in the product development and quality control departments to achieve targeted goals.
Facilitator – Have worked closely with production, quality, technical service, sales and marketing during my career to bring new products to market.
Testing – Proficient in the use DSC, TMA, TGA, Instron and Particle Size Analyzers in the physical testing of products and competitive materials.
Organizational Skills – Have written Standard Operating Procedures for use in production and quality control. Meticulous attention to detail and record keeping. I value my principles of honesty and integrity.
PROFESSIONAL EXPERIENCE
HILL AND GRIFFITH COMPANY – INDIANAPOLIS, INDIANA 2013-2015
Manufacturer of water based and silicone based release agents used in the foundry and preformed concrete markets. Producer of hydraulic fluids, gear oils and R&O oils for the
same markets.
Product Development Chemist
Responsible for developing new products as part of a team. Responsible for improving existing products to better meet customer needs and troubleshooting performance and manufacturing issues in current products.
Worked with off site Technical Director assisting in formulation and generation of product data for newly developed products. Produced prototype lab batches prior to moving product to production phase.
Worked with Plant Manager to address production and quality related issues.
Assisted in QC department as needed.
Created and maintained production work instructions for all product formulations.
CORNERSTONE FLOORING INDUSTRIES – BROWNSBURG, INDIANA 2011-2012
Manufacturer and installer of heavy duty seamless flooring systems designed for use in
food processing, pharmaceutical production, wine production, and high traffic areas.
Manufacturing Mgr.
Responsible for bringing the capability to manufacture liquid products to the company. Including the acquisition of equipment and sourcing of raw materials. Responsible for all QC and Product Development.
Communicated with Operations Manager daily to schedule timely production of
needed products.
Perform QC tests on all materials manufactured on site and from toll manufacturer.
Create and record batch cards for use in production.
Monitor inventory levels of raw materials and inform purchasing when PO’s needed to be issued.
Supervised packaging of products into pre-weighed kits.
.
D-A Lubricant Company – Indianapolis, Indiana 2008-2011
Supplier of high quality lubricants to the over-the-road, off road, construction and
industrial markets.
Research and Quality Control Mgr.
Responsible for leading QC activities and R&D projects
Supervised QC technicians and assisted in resolving issues.
Coordinated with Production Manager daily to assure his QC needs would
be met.
Led long-term projects for new products at OEM customers.
Adjusted formulas regularly to account for the change in base oil suppliers.
Cross functionally communicated with Sales, Marketing, Technical Service and Customer Service to address issues related to QC and product development.
LORD Corporation/Thermoset Corporation - Indianapolis, Indiana 1987-2008
Leading supplier of adhesives and encapsulants to the electronics industry.
Product Development Chemist
Developed and implemented new silicone, epoxy and polyurethane encapsulation and adhesive products into the automotive and electronics marketplaces. Appoximately 50% of time was spent at the bench.
Acted as lead chemist on various projects. Assisted in coordinating and planning multiple concurrent projects of varying complexity valued up to $10MM.
Met for weekly updates and project analyses.
Cross functionally communicated with Marketing, Sales, Quality, Production, and Customer Service throughout life cycle of projects.
Traveled worldwide to support Sales and Marketing at key accounts and the implementation of newly developed products.
Thermoset corporation - Indianapolis, Indiana 1987-1998
Leading supplier of adhesives and potting compounds to the automotive and electronics industries. Purchased by LORD Corporation in 1998.
Technical Service Account Manager (1993 – 1998)
Managed all Thermoset business with Ford Corporation. Maintained and grew $6MM Ford account that consisted of multiple products at multiple worldwide locations in US, Europe and S. America.
Provided all technical support as point person of ignition coil business in US and Mexico at Wells Mfg., Diamond Electric, Weastec and Mitsubishi.
Product Development Chemist (1987-1993)
Developed new products using epoxy, polyurethane and silicone chemistries in support of targeted markets.
Recognized as expert on vacuum encapsulation processes used in the automotive industry in the manufacture of automotive and aviation ignition coils and electronic sensors.
EDUCATION
B.S. Science-Biology, University of Cincinnati, Cincinnati, Ohio
PROFESSIONAL DEVELOPMENT
Advanced Quality Planning – Eastern Michigan University Center for Quality
Quality Function Deployment – Eastern Michigan University Center for Quality
8D Problem Solving – Eastern Michigan University Center for Quality
Six Sigma Training – G.E. Specialty Chemicals
Strategic Sales – J. Pancero
Core-Management Skills – Debbie Douglass, LORD Corp.
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