Customer Service Field
Resume:
RICHARD A BURKE
Plymouth, MI. 48170
****.*********@*****.***
Objective: To find a challenging field service position in the service repair industry
SUMMARY OF SKILLS
Exceptional troubleshooting ability & competence for repairing complex electronic equipment
Creative problem-solver; able to recognize bottlenecks & develop successful solutions reducing overall costs
Expert at diagnosing customer problems and rebuilding trust with customers & products
Able to quickly build rapport with customers resulting in increased client base and reestablishing confidence in equipment
Proficient knowledge of computers, mechanics, materials, magnetic, heat, hydraulics, pneumatics and nuclear physics
Understanding of diagnosing transducers and other interfaces with electronic equipment used in the medical field
Successfully worked with a diversified customer base; communicated more efficient and effective methods for using current electrical equipment to increase profit line
Philips MRx 3535 Defibrillator, PageWriter Touch Cardiograph, and IntelliVue Certifications
Recognized and commended from the Vice Presidency level at Philips Healthcare
Service Mammography radiology equipment for iCAD Second look products
SPECIALIZED TRAINING
Philips IntelliVue Patient Monitoring System Database Servers
Patient Monitoring Central Stations Application Servers
Proprietary tools: Philips IntelliVue Support Tool (CE), HP CMS, Mainframes, 1.4 GHz Telemetry, Routed and Non Routed solutions, Cardiographs Invivo Patient Monitors
EDUCATION
Schoolcraft College, Livonia, MI
Associate of Applied Science in Biomedical Engineering, With Honors 2006
Associate of Applied Science in Electronic Technology, With Honors 2005
PROFESSIONAL EXPERIENCE
Field Service Engineer 2005-present
Customer Service Associates, Subcontractor to Philips Healthcare Livonia, MI
Travel nationwide servicing Philips products as needed
Attended Philips Neophyte Training June 2006
Schoolcraft College Learning Assistance Center, Livonia, MI 2005
Electronics Student Tutor & Teaching assistant for various electronics courses 2005
Field Service Technician Allen Testproducts, Kalamazoo, MI 1988-1997
MEMBERSHIP: Michigan Clinical Engineering Society Member
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