RICHARD A BURKE

***** ********* ***

Plymouth, MI. 48170

734-***-****

acsvc5@r.postjobfree.com

Objective: To find a challenging field service position in the service repair industry

SUMMARY OF SKILLS

Exceptional troubleshooting ability & competence for repairing complex electronic equipment

Creative problem-solver; able to recognize bottlenecks & develop successful solutions reducing overall costs

Expert at diagnosing customer problems and rebuilding trust with customers & products

Able to quickly build rapport with customers resulting in increased client base and reestablishing confidence in equipment

Proficient knowledge of computers, mechanics, materials, magnetic, heat, hydraulics, pneumatics and nuclear physics

Understanding of diagnosing transducers and other interfaces with electronic equipment used in the medical field

Successfully worked with a diversified customer base; communicated more efficient and effective methods for using current electrical equipment to increase profit line

Philips MRx 3535 Defibrillator, PageWriter Touch Cardiograph, and IntelliVue Certifications

Recognized and commended from the Vice Presidency level at Philips Healthcare

Service Mammography radiology equipment for iCAD Second look products

SPECIALIZED TRAINING

Philips IntelliVue Patient Monitoring System Database Servers

Patient Monitoring Central Stations Application Servers

Proprietary tools: Philips IntelliVue Support Tool (CE), HP CMS, Mainframes, 1.4 GHz Telemetry, Routed and Non Routed solutions, Cardiographs Invivo Patient Monitors

EDUCATION

Schoolcraft College, Livonia, MI

Associate of Applied Science in Biomedical Engineering, With Honors 2006

Associate of Applied Science in Electronic Technology, With Honors 2005

PROFESSIONAL EXPERIENCE

Field Service Engineer 2005-present

Customer Service Associates, Subcontractor to Philips Healthcare Livonia, MI

Travel nationwide servicing Philips products as needed

Attended Philips Neophyte Training June 2006

Schoolcraft College Learning Assistance Center, Livonia, MI 2005

Electronics Student Tutor & Teaching assistant for various electronics courses 2005

Field Service Technician Allen Testproducts, Kalamazoo, MI 1988-1997

MEMBERSHIP: Michigan Clinical Engineering Society Member