Project Manager Management

CAREER SUMMARY

Well organized, have excellent interpersonal skills, and experience in operational project management. I am more suited for a client support, community relations representative, and budget management role responsible for focusing on operations proficiency, employee relations, community relations, competition, and customer ownership. I am an effective team player and work across organizational boundaries to achieve objectives.

KEY SKILLS

Client-interfacing interpersonal skills

Working with global teams and diverse cultures

Six Sigma Green Belt Certification

Process Design, Process Implementation and Process Support experience

Experience presenting reports to senior management

MS Word, Excel, Access, PowerPoint, Share Point, Visio, Outlook, SPSS, MS Project, Confluence, JIRA, Clarity

IBM Rational RequisitePro

PROFESSIONAL EXPERIENCE

Pyramid Consulting – Dallas, TX 08/2015 – 12/2015

Project Manager, Verizon Enterprise Cloud Services

• Established processes for executive reporting, project governance, and financial reporting across agile work streams.

• Implemented tools and templates to standardize and improve project delivery and metrics tracking.

• Developed executive summary documents to capture rolled up project status from the Project Managers.

• Implemented new monthly Product Management Lifecycle leadership reviews of project status, business cases, and issues for product launch.

AT&T Services Inc. – Bellaire, TX 01/2010 – 09/2014

Consultant Systems Integration Manager, Business Solutions & Mobility

Led 30 Customer Experience Tool reviews measuring process compliance (KPI tracking) to baseline company policies and procedures to drive continuous process improvements.

Conducted Control Introduction, and General Availability portfolio stage gate reviews with cross functional project team/Business Unit VP representatives to ensure project readiness prior to product /service release.

Resource allocations on a daily basis including sales, operational readiness, and billing operational factories for cloud and hosting services.

Process Engineer strategy lead for business stakeholders and the cloud development/architecture teams to align business needs with a technical architecture and end-solution that result in new applications or enhancements to existing applications, systems, and/or business process design utilizing IT Service Management (ITSM) Process Consulting experience based on ITIL V3 best practices encompassing Service Strategy, Design, Transition and Operations.

oMember of team to launch CaaS Scheduled Backup and Restore for Managed and Unmanaged VM Ware

oMember of team to launch Brazil Data Center, June 2014

Tracked mitigations/open issues until implementation via SharePoint/Excel.

Assigned sales and billing operations resources to write test requirements.

Wrote level 1 business requirements via IBM ReqPro.

Conducted customer experience reviews prior to control introduction/general availability.

Approved scope of work.

Utilized Agile/Waterfall/ITIL V3 process methods to understand client needs and wants manage schedule conflicts, application contingencies; obtain document approvals or review, project dependencies and application interactions.

Responsible for Incident and Problem monitoring compliance with information security policies by coaching others within the organization on acceptable uses of information technology and behaviors to protect company systems.

Collaborated among virtual teams in United Kingdom, Netherlands, New Jersey, Chicago, and Germany to achieve goals.

AT&T Services Inc. – Bellaire, TX 06/ 2006 – 12/2009

Project Manager, Sales Operations Support Team

• Created cost and analysis pipeline for the General Business Case budget that specialized in providing funding for capital projects costing less than one million dollars each.

• Researched and developed a quality database of projects and delivered a target-rich pipeline.

• Delivered high-level monthly report to the vice president with continuous interaction with C-suite level executives regarding business communication(s) developed by the department.

• Liaison between business stakeholders and the IT development/architecture teams to align business needs with a technical architecture and end-solution that result in new applications or enhancements to existing applications, systems and/or business process design.

• Developed and maintained project plans and budgets and prepared and analyzed project performance reports; ensured project stakeholders analyzed data and prioritized project activities and upheld project schedules.

• Monitored General Business Case (GBC) monthly budget in conjunction with preparation and input of annual capital budget.

• Prepared, revised, and reviewed all correspondence including internal and external communications, spreadsheets, presentations, newsletters for GBC.

• Collaborated among virtual teams in Atlanta, Virginia, Washington D.C., and New Jersey to achieve goals.

AT&T Services Inc. – San Ramon, CA 07/2000 – 05/2006

Manager Methods & Procedures, Sales Operations Support Team

• Established front door process for project teams within the Sales Operations support segment, assigned individual responsibilities and acquired resources needed.

• Collaborated on the creation of a centralized project-tracking database.

• Knowledge Base / Documentation, administration, and management of document repository database.

• Developed, implemented, and launched strategies and tactical solutions for long distance, data, and voice products implemented across California and Nevada, resulting in an increase in revenue growth year over year.

• Collaborated among virtual teams in Chicago, New York, and Germany to achieve goals.

EDUCATION

Completed 54 hours of doctoral level coursework - Organizational Leadership – University of Rockies – Denver, CO

Deep familiarity of current trends to collect, compile, validate, interpret, and analyze data and trends using standard practices and techniques.

Apply qualitative and quantitative research techniques and methods.

Conduct literature reviews and write sections of proposals and deliverables.

Knowledge of federal and state laws and regulations, uniform guidelines on employee selection procedures, and standards for educational and psychological tests.

Executive Coaching.

MSM, Information Technology Management – Colorado Technical University – Colorado Springs, CO

BS, Computer Science - Information Systems – Jackson State University, Jackson, MS

CERTIFICATES

NIH Protecting Human Research Participants, Issue date September 2013

Six Sigma Green Belt, Issue date February 2011

Network and Telecommunications, Issue date August 2010

Database Management, Issue date February 2010

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