Customer Service Accounting

PRAVEEN KUMAR SINHA

M: 081********

E: *************@*****.***

AREAS OF EXPERTISE

Electronic banking systems

Accounting software

Cashiering duties

Bank products& services

Bank Reconciliation

MS office

Selling financial products

Banking Operation

Cross-Sales

Help-Desk

PERSONAL SKILLS

Communication skills

Customer facing skills

Keyboard skills

PERSONAL DETAILS

Praveen Kr. Sinha

S-640, Gali No.-05,

School Block, Shakarpur

New delhi-110092

Marital Status: Married

Gender: Male

Passport No.:L1857142

Nationality: Indian

Language Known: English, Hindi

PERSONAL SUMMARY

A competent Banker with a friendly personality and plenty of customer service experience, including the ability to communicate to customers clearly and politely. Organised and willing to accept responsibility in meeting deadlines promptly. Able to work autonomously and meet deadlines throughout the day (cheque runs etc) and have a proven ability to sell the Bank's products and meet weekly targets that are set by managers.

Praveen is currently looking for a Banking & financial Operation profile with a suitable and responsible bank or financial company.

WORK EXPERIENCE

ICICI BANK LTD

Customer Service Officer 1st Feb, 2012 –Present

Handling branch Main Vault cash, Cash Deposits, Cash Payments, Maintain branch petty Cash book and Branch Bills, Maintain branch cash balancing register etc.

Responsible for educating the customers to use various alternate banking channels so as to enhance service standards of the customers. Prepare MIS reports of the customers providing the detailed report of cheques returned to clients, To ensure proper utilization of funds at their end. Ensuring all compliance of KYC.

Handling May I Help You desk i.e. helping customers with all possible banking services and products as FD,RD, funds Transfer, Internet banking, cheque book and debit cards, change in signature, Account closure, records of return cheques.

Handling Deliverables- Cheque books, Interim debit cards, Debit pin, internate banking password and credit cards, etc.

Direct interaction with customers for providing them best banking services starting from statement printing, DD printing fund, transfer through cheques, NEFT and RTGS, stop payments of cheques, DD cancellation, ECS mandate etc.

Procedure of Account opening, sale of Gold coins, Life Insurance, Mutual fund, Credit cards, Auto Loan, Home Loan, Personal Loan, Jewelry Loan, Savings and current Account, Prepare float plan on monthly basis etc.

Interacting with corporate and agents for their forex requirement, handling bulk and retail sale for foreign exchange, interacting with the client and ensure that the customer is provided with the best services.

VARINDERA CONSTRUCTIONS LTD.

Junior Accountant 17 August, 2010 - 31st Jan 2012

General Accounting, to maintain Daily cash book, making payments to vendors, labour and staff salary, Accounting of the Inventory bills, accounting for the Carriage Inward and Outward bills, collecting bills from various suppliers, Preparation of bank reconciliation statements.

Preparation of fortnightly, Monthly outstanding MIS report, Vendor reconciliation.

Coordinate with suppliers and other departments for gathering necessary information.

LES CONCIERGES SERVICES PVT LTD

Account executive 16th March, 2007- 16th August, 2010

General Accounting, to maintain Daily cash book, accounting of the inventory bills, accounting for the carriage Inward outward bills, collecting bills from various suppliers, preparation of bank recompilation.

ACADEMIC QUALIFICATION

Bachelor of commerce 2006

Babasaheb bhim Rao Ambedkar University,

DECLARATION: I hereby confirm that the information given in this resume is true and correct to the best of my knowledge and belief.

( PRAVEEN KUMAR SINHA)

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