Customer Service Sales

RESUME

Page *

Executive / Sr Executive

Nitin Mishra

**, ****** *****,

GIDC Makarpura,

Vadodara-390010

Email : **************@*****.***

Career Objective:

To be at the managerial position in a reputed company, and work as a key player in challenging projects and creative environment where one’s potential and qualities count. Qualification:

QUALIFICATION MONTH /YEAR UNIVERSITY PERCENTAGE B. Com.(Accounts) Mar 2013 M.S. UNIVERSITY 44

H.S.C. Mar 2008 B.H.S.(ONGC) 48

S.S.C. Mar2006 B.H.S.(ONGC) 61

PERSONAL INFORMATION:

Age : 23 years

Date of Birth : 6th November 1991

Nationality : Indian

Permanent Address : 31, Satloknagar,

GIDC vadsar road, Makarpura,

Vadodara-390010, Gujarat.

Gender : Male

Marital Status : Single

Page 2

Hobbies : Playing outdoor games.

Languages Known : English, Hindi, Maithili, Gujarati EXPERIENCE:

Cfirst Background checks (I) Pvt. Ltd.

Designation: Executive client service 01st Aug-15 to till date

Client Coordination

New joiner Background(document) verification

ETA management

Reporting to: Client Service Manager

Deccan Techno Solutions Pvt. Ltd.

Designation: Operations Executive 06th Jan-15 to 31st Jul-15

Core, Industrial HR Operations

Contract Management

Making Salary of the employees

Client Coordination

SAP HR Module

Reporting to: Center Head

Chetan Jewelers LLC

(Dubai, UAE)

Designation: Counter Sales Person Aug 2014to Nov 2014

Greeting customers

Advising customers on products

Attract the Customers

Understand the requirement of Customers

Convince the customer with price & product

Providing the best customer service possible

Building customer loyalty

Assisting in the display of merchandise

Updating sales logs

Generate the trust with the Customers

Reporting to: Business Owner

Page 3

Deccan Techno Solutions Pvt. Ltd.

(Inorbit Mall, Vadodara)

Designation: Helpdesk Executive Aug 2013 to June 2014

Management of the technicians(A.C. Tech., Electrician, Plumbing, Carpenter, Painter, Helper )

Making MIS report

Maintaining Inventory

Handling Invoice, Chalans

Handling all the Vendors & Clients

Maintaining & follow up of AMC of the Vendors

Making Electricity & Water consumption of the bill of the retailers

Handling all the back-office files & Documentation work

Maintaining important data of the mall

Making the presentation of the data

Maintaining the log report of the employees

Handling all the complaints & pass it to the right person

Handling all the E-mails regularly

Maintain the attendance register of the employees

Update and maintain company contacts

Reporting to: C.E., A.M. & F.M.

ASP SoluTech Pvt. Ltd.

Designation: Voice Agent Dec 2012 to Mar 2013

Making outbound calls and receiving inbound calls from US clients.

Solar Energy Company, sales process.

Maintaining the customer relation.

Maintaining quality on the calls.

Reporting to: T.L. &F.M.

COMPUTER KNOWLEDGE:

Operating System: Windows 2000/XP/Windows 7/ Windows 8/ Windows 8.1

Windows Formatting, Software installation/uninstallation

Office Applications: MS Office (Proficient in Word, Excel)

Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting.

E-mailing, Internet surfing

Data storage & Presentation

Page 4

KEY SKILLS

Ability to provide customer with outstanding customer care and service at all times

Management Skills

Fluent English

Good communication skills

Convincing power

Punctual on timings

Helping nature

EXPECTED SALARY:

Negotiable

DECLARATION:

I hereby declare that the above-mentioned information is true to the best of my knowledge. PLACE: Vadodara (NITIN MISHRA)

Contact this candidate