Customer Service Representative
Resume:
Donna B. Grady
************@*****.***
Customer Support
Qualifications Profile
Goal-driven, dynamic, and competent professional, with comprehensive experience in administrative support and customer service within
various industries. Adept in office operations management, records administration, and staff coordination. Capable of working
effectively within fast-paced environments as well as establishing rapport with clients, staff, and other professionals from diverse
backgrounds. Equipped with superior decision-making, problem-solving, communication, multitasking, and interpersonal skills.
Professional Experience
Select Physical Therapy - Tolland, CT
Patient Service Specialist 2011–Present
Administrative Functions Records Management
Provide expert management to the front desk operations
Take charge of scheduling appointments, updating Excel files, validating insurance benefits, administering coverage authorizations,
preparing retail supply purchases, and gathering patient copayments
Systematically encode demographic and insurance information into databases as well as compile patient charts and intake information
through phone or in person
Holds responsibility in preparing activity reports, purchasing supplies, and providing assistance to the clinical staff relating to
patient care
Manage the submission of daily, weekly, and monthly metrics to management
Facilitate training sessions and assist the patient service specialists, as necessary
Played an instrumental role with office growth from $667,000 to $1.36 million
Customer Service and Relationship Management
Fulfill a wide range of duties, such as accommodating phone calls, greeting visitors, and executing general clerical responsibilities
Coordinate with insurance providers, claims adjusters, and case managers to acquire treatment authorizations
Gather referral and arrange care documents with various physician offices
Proactively participate in sporting and community events to promote the company in the marketplace
RE/MAX East of the River - Manchester, CT
Licensed Real Estate Assistant 1997–2011
Administrative Functions
Rendered administrative and sales assistance to top 3% nationally ranked realtor
Handled the administration of calendar and bookkeeping, along with processing of seller and buyer contracts, market analyses, activity
reports, and advertisements
Demonstrated competency in coordinating sale transactions, home tours, marketing materials, and open houses
Managed and organized client database, websites, and several real estate programs
Customer Service and Relationship Management
Made major contributions with the attainment of the induction into RE/MAX Hall of Fame in 2004 and RE/MAX 100% Club status by working
closely with the realtor
Played an integral role in completing sales transactions by helping realtor, clients, mortgage representatives, and attorney contacts
Earlier Career
United Healthcare Corporation The MetraHealth Companies - Hartford, CT
Senior Client Administrator
The MetraHealth Companies The Travelers Companies - Hartford, CT
Manager Account Administrator
The Travelers Companies - Hartford, CT
Senior Account Administrator
Underwriter Account Administrator
Assistant Underwriter
Senior Statistical Processor
Accounts Processor
Education and Credentials
Biology Central Connecticut State University - New Britain, CT
Liberal Arts Trinity College - Hartford, CT
Real Estate Salesperson Certification
Awards
PRIDE (People Really Interested in Delivering Excellence) Program Associate of the Month Award Smith Barney Account
PRIDE Program Gold Award for implementation of Smith Barney’s Health Plan
Outstanding Achievement Award GTE Hawaii and OSRAM Sylvania
PAT (People Are Tops) Award for Service Eastman Kodak Company and GTE Accounts
Outstanding Achievement Award GTE Account
Outstanding Achievement Award for Service GTE and Shawmut National Bank Accounts
PAT Award for Service GTE Account
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