Dedicated and detail-oriented professional with well-honed experience in general administration and customer service. Recognized for unparalleled work ethic along with exemplary ability to manage multiple priorities and perform beyond goals and expectations. Adept at managing group dynamics, as well as in guiding, motivating, and leading high-caliber teams of professionals. Equipped with articulate communication and interpersonal skills in building positive work relationships with customers and professionals of all business levels.

Professional Experience

VIA TECH PUBLISHING SOLUTIONS BAYSHORE, NY

Production Manager 2013–Present

Perform a wide range of administrative functions, including organizing production schedules, managing inventory, and supervising the production process

Fulfilled wide-ranging duties, including buying and ordering materials, as well as updating files and items on the customer ordering site

Maintain active communication with buyers, marketing and sales personnel, vendors, and the Production Team

Assume responsibility in processing daily orders and supporting customers in resolving various issues

NEWSDAY MELVILLE, NY

Customer Service and Acting Digital Team Lead 2012–2013

Provided expert leadership to all staff, which involved facilitating training, and guiding personnel in resolving various issues, such as subscribers not being able to access the Newsday.com website

Effectively handled the creation of accounts for new subscribers; processing of client orders, payments, and invoices; management of customer records; and update of account information in the database

Systematically addressed various product and service issues by thoroughly understanding customer problem, identifying root cause, determining the best solution, prioritizing resolution, and performing follow up

Offered recommendations on services and products to management after gathering and analysis of customer information and needs while taking proactive part in monthly special projects

Rendered effectual support to customers, which included providing information on available product and services

MSW RESEARCH LAKE SUCCESS, NY

Secretary Administrative Assistant 2010–2012

Utilized various computer applications, such as Microsoft Office, to develop correspondences, documents, presentations, spreadsheets, and databases

Organized and managed travel arrangements, meetings, calendars, schedules, and appointments

Maintained active communication with clients through emails and inbound calls

Expertly handled the distribution of mails, as well as the organization of file and documentation folders

STATE FARM INSURANCE EAST MEADOW, NY

Customer Service and Sales 2009–2010

Initiated outbound calls to clients to schedule appointments for financial and insurance reviews

Took charge of processing payments and mortgagee adjustments, and facilitating appointments with clients

Designed and implemented strategic marketing plans to streamline sales on specific products

FIS REAL ESTATE TAX SERVICE SYOSSET, NY

Administrative Assistant 2006–2008

Performed field research on real estate tax issues as well as coordinated with couriers to confirm UPS deliveries

Assigned daily responsibilities to office staff, which included gathering information from homeowners and banks on payments and parceling

Served as key point of contact between FIS and internal and external customers, which included responding to phones, emails, and faxes

Conducted general office functions and provided effectual support to the Management Team in handling various tasks, such as completing check requests

Education and Credentials

Bachelor of Science in Management Technology Farmingdale State College Farmingdale, NY

Associate of Arts in Business Management Farmingdale State College Farmingdale, NY

Certified Notary Public: State of New York

Property and Casualty (P&C) License: State of New York

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

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