Plan Benefit Manager
**/****- *******, *** ********, Solon, Ohio
Handles high volume of complex inbound calls and also include correspondence to include emails, faxes or written letters.
Multi-task and toggles numerous computer applications while simultaneously on a phone call with a customer and requires PC proficiency in Windows-based applications and internet skills.
Resolves issues promptly and accurately in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the way
Effectively handle complaints while consistently demonstrating behaviors that contribute to Care’s achievement of service level goals
Work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.
08/04/2014-9/05/2014, Infocision, Akron, Ohio
Listen and score calls from communicators
Makes sure communicators are giving customers correct information
Makes sure communicators put comments into system anytime a customer's account is opened
04/21/2014-08/04/2014, Infocision, Akron, Ohio
Helps existing wireless customers find the right plan for their needs.
Give customers information on the latest phones
Help customers save money on their bills
Work in a fun and fast paced environment
03/2013-10/2013, United States Postal Service, South Euclid, Ohio
Deliver mail door to door
Sort mail by street and address
Show a positive attitude
Display a very neat and clean appearance
Call Center/Customer Service
04/2012- 3/2013, Bank of America, Beachwood, Ohio
Place telephone calls which are basic and routine.
Uses computerized system for tracking, information gathering and/ or troubleshooting.
Answer inquiries, resolve problems, promote and sell products/ services and/ or enter or confirm sales.
Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Usually requires ability to navigate a computerized data entry system or other relevant applications.
11/2008-04/2012, Wal-Mart, Bedford, Ohio
Operate cash register
Provide excellent customer service
Cash payroll and government checks
Assist customers with paying bills
Shaw High School, East Cleveland, Ohio
Diploma Received, June 2008
Proven ability to quickly learn and utilize new methods, systems, and procedures
Appreciated by customers for exceptional follow through, integrity and commitment to quality service
Strong work ethic, flexible, organized, stable and reliable.
Ability to work well in a fast paced work environment.
Basic Medicare Technician
Advanced Medicare Technician
Master Medicare Technician