Resume

Sign in

Customer Service Management

Location:
Upper Darby, Pennsylvania, United States
Salary:
35,000-45,000
Posted:
December 22, 2015

Contact this candidate

Resume:

**** ****** ******* ****. *-*** UPPER DARBY, PA **082

HOME/CELL# 267-***-**** *E-MAIL ADDRESS: acsv0p@r.postjobfree.com

CHARLES R.WHITERS,II

PROFESSIONAL SUMMARY CAREER PROFILE

I have had over 21 years’ of executive professional experience, in the field of Operation Management;

I am proficient within Microsoft Office software Windows 10, QuickBooks 2015 and all internet search engines. Dedicated to professionalism, with a high motivation towards reaching goals and achievements to adaptability, dependability with a knowledge research skills of accurate, detail-oriented with excellent.

KEY AREAS OF EFFECTIVENESS

Archive Record Knowledge Logistics

Project Management (Initiation & Implementation)

Data Report Process Analysis

4 years of retail experience

Client Customer Service

Managing Employees & Staff Development Skills

CAREER WORK EXPERIENCE & QUALIFICATIONS

(2015) Philadelphia Works Philadelphia, PA 19103

Senior Office Service Assistant

Serve as liaison between employees and the building management for facilities-related issues.

Contact vendors to schedule service order request, such as vending machine restocking, Canon Maintenance, an ordering supplies.

Oversee the Incoming, Outgoing mail workflow for Philadelphia Works Inc.

Manage an Off-site storage system from Recall Document Management Service by coordinating; Pick-ups, drop-offs, and inventory reports.

(2007- 2014) CGFNS International Philadelphia, PA 19104

Operation Team Manager

Managed (23) full-time employees in different function department areas. *Customer Service, Mailroom, Foreign Document Verification,

Data Entry, Archive Document Retention department.

Responsible for the account coding invoicing, authorization of payment for all service vendors; Asendia, UPS, USPS, FedEx, & DHL.

Oversees the Incoming, Outgoing mail workflow of CGFNS International.

Maintain an On-site (File room) & Off-site with Iron Mountain storage area.

Customer Service Specialist.

(2000 - 2007) CGFNS International Philadelphia, PA 19104

Mailroom Departmental Supervisor

Supervise a staff of 9 employees (5 in the Mailroom) & (4 in the File room)

Outgoing mail workflow of CGFNS International.

Maintain an On-site (File room) & Off-site with Iron Mountain storage area.

Customer Service experience with International and Domestic callers.

*Certificate in Mail Center Safety & Security Certificate - (Signed by. LR Heath, Chief Postal Inspector USPS)

Mail Center Professional Certificate - (Signed by. John R Ways Vice President Service and Market Development)

September 2002-Boston, MA



Contact this candidate