Customer Service Representative

MOHAMED A. Ali DEGHIEDY

*** ****** ******

Winnipeg – Manitoba – Canada R2K 1G9.

Mobile Phone: +1-204-***-****

E-Mail : *********@***.***

• Customer-focused individual with 9 years of combined experience in public accounting and financial services with various banking institutions.

• Proven effective communication and leadership skills in training employees and coordinating tasks within a team environment; multilingual with proficiency in French and Arabic.

• Organized (time management, working under pressure and shift hours, and always on time), high communication skills, and able to share team work with positive attitude.

• Proficient in the use of MS Office applications including (Word, Power Point, Excel and Outlook), good work in graphical design program (Photoshop), and excellent modulator of web sites and forums.

Volunteer Teacher – Computer Lab. 2014

Immigrant Center – Winnipeg – Canada.

Supervisor – Retail & Network Branches Division. 2008 – 2014 Piraeus Bank – Cairo – Egypt.

• Managing a team which consists of 8 employees and checking that they’re working under the baking procedure and policy.

• Processing all pensions transferred to our bank and all pension’s loan.

• Following up, approving and determining the limit of all the process regarding the operation system of pension’s loan which my team made.

• Solving and following up all escalated problems related to the clients’ loan account and get the client confirmation of having problem solved.

• Preparing financial report to the financial department.

• Receiving daily reports from branches.

Senior Banker – Sales Department. 2007 – 2008

Barclays Bank – Cairo – Egypt.

• Managing a team which consists of 4 employees and checking that they’re working under the banking procedure and policy.

• Reviewing documents and following up of all the process regarding the operation system of credit card and cash loans which I and my team made.

• Handling and following up all problems related to the clients’ loan account and get the client confirmation of having problem solved.

• Preparing quarterly reports for top clients, and distributing internal and external mail. Sales Representative – Sales Department. 2006 – 2007 CitiBank – Cairo – Egypt.

• Selling bank’s products (Cash Loan, Auto Loan and Credit Card) to clients.

• Answering phone calls and handling appointments.

• Preparing quarterly reports for top clients.

• Interacting with callers and visitors.

• Distributing internal and external mail.

Customer Service Representative. 2005

Vodafone – Cairo – Egypt.

HR Agent. 2004

Petrojet Company for Petroleum – Cairo – Egypt.

Customer Service Representative. 2003

MICAR – Cairo – Egypt.

Business Administration Diploma 2016

Red River College – Winnipeg, Canada.

Bachelor of Science in Chemistry and Physics. 2006 Cairo University – Cairo, Egypt.

Egyptian Banking Institute 2009

Courses: Retail Banking Services (Advanced), The 15 Minute Cycle for Retail Selling, Excellent Customer Service Every Time, Problem Solving & Decision Making, Effective Communication Skills, and The Art of Etiquette in the Work Place. Smart Vision 2012

Courses: Egyptian Stock Exchange Course, and Fundamental Analysis Course in FOREX. New Horizons 2014

Courses: EXCEL 2010 and Word 2010.

Reading.

Soccer.

Music.

Traveling.

Contact this candidate