Medical Management
Resume:
LUIS A. ESTRADA
Biscayne Park, Florida 33161
***********@*****.***
GOAL
To secure a project management or leadership role in information technology that allows me to contribute my experience in information technology, healthcare information management and operations, customer care and communications to enable healthcare organizations and clinicians to operate more efficiently, reliably, safer and ultimately provide high quality care for patients.
QUALIFICATIONS
Goal oriented IT leader bringing innovative insights and pragmatic solutions to meet the computer automation and information needs of organizations. 20+ years of in-depth experience in both technical and strategic IT in the healthcare environment. Expertise in project management, program design and implementation, IT operations and support, network infrastructures and data communication, training, and security. Extensive experience in building and leading teams, creating and managing project and budgets and meeting organizational goals.
SKILLS
In depth knowledge of healthcare applications including; McKesson (Patient Folders, PACS, STAR Clinicals), Cerner (Millennium, Pathnet, Radnet), MedHost Emergency Room Documentation, Mosaiq Cancer Center Documentation, Teletracking Patient placement and Bed Management, Omnicell Drug Administration, Optiflex Supply Administration, IMMS Supply management System, PBAR Financials, Kronos and Microsoft (Office, Windows OS, Windows Server OS, VMware). Excellent report writing skills utilizing SQL and Showcase Data Access. In depth knowledge of HIPAA, security protocols, disaster recovery and business continuity standards. Excellent written and verbal communication skills.
PROFESSIONAL HISTORY
2009 – October, 2015 Information Systems Director (client based), Dell Services – North Shore Medical Center
•Lead overall management and operations of the Information Systems and Communication System Departments for mid-size acute care hospital with six onsite employees and corporate support teams.
•Maintained and supported over 1,000 clinicians and administrative staff using 800 devices, and multiple applications ranging from clinical to financial systems.
•Migrated hospital's EHR from McKesson STAR to Cerner Millennium, and meeting all ARRA regulations and deadlines for electronic medical record adoption.
•Managed multiple large scale projects including infrastructure installations of wired and wireless networks and replaced PBX system creating efficiencies and savings.
2005 – 2009 Information Systems Director (client based), Perot Systems – North Shore Medical Center
•Transitioned support communications, for over 800 users, to a national call center incorporating new service level contract timelines for issue resolution, meeting all SLAs within contracted parameters.
•Maintained and supported over 800 clinicians and administrative staff using 600 devices, and multiple applications ranging from clinical to financial systems.
•Installed an electronic medication dispensing system that increased medication safety and controlled costs.
•Implemented a new oncology documentation and treatment application by Mosaiq on time and on budget.
2005 – 2007 Technology Services and Health Information Director, Tenet Healthcare - North Shore Medical Center
•Managed the Information Systems and Health Management Departments for mid-size acute care hospital with approximately 19 employees combined.
•Designed and implemented physician suspension system, with medical staff and administration, to ensure timely completion of medical records meeting Joint Commission guidelines and organizational goals, lowering medical record delinquency by 33%.
•Prepared monthly statistical reports for regional and corporate offices on quality, utilization and compliance.
•Streamlined HIM processing of scanning and analyzing of paper medical records in Electronic MR Repository (McKesson Horizon Patient Folders), improving turnaround time of records available for coding by 20%.
•Migrated Materials Management Department to IMMS application for orders and supply management.
2000 – 2005 Information Systems Director, Tenet Healthcare- North Shore Medical Center
•Managed the day to day operations of the Information Systems and Communication System Departments for mid-size acute care hospital of 12 employees combined.
•Lead multiple large scale projects including the installations and conversions of Tenet applications including; McKesson STAR clinical, MedHost ED Documentation, PBAR Financials, Teletracking Patient placing system, McKesson PACS, PowerScribe Transcription, McKesson Horizon Patient Folder, Pyxis Med stations, BCX Supply charging and Phonetics automated phone attendant.
•Oversaw the system security and, as security officer, playing integral role in the preparation and implementation of all HIPAA guidelines.
•Wrote and distributed timely reports for financial and clinical departments using SQL and Showcase that assisted administrative teams to make informed decisions.
•Implemented support and maintenance programs to extend the life key hardware devices reducing costs and increasing reliability.
1997 – 2000 Multi-Facility Network & Operations Manager, Tenet Healthcare- North Shore Medical Center/North Ridge Medical Center
•Managed the operations and networking support of two mid-size acute care hospitals with over 1500 users and 1000 devices.
•Maintained a network environment of multi-protocol Local Area Networks as well as Wide Area Network consisting of Novell and Microsoft Operating Systems along with most network industry standard technologies including Cisco, Cabletron, 3Com, Bay Networks and others.
•Transitioned an older ineffective Novell network to a more stable and standard Microsoft network supporting a host of mission-critical applications.
•Migrated Materials Management Department to IMMS application for orders and supply management on time and on budget.
1993 – 1997 Network & Operations Manager, North Shore Medical Center
•Lead a diverse operations team ranging from data entry personnel to skilled technical staff recruiting, selecting, training team members and developing a positive team environment.
•Installed and managed multi-protocol Local Area Networks as well as Wide Area Network.
•Migrated infrastructure from a coaxial network to an Ethernet 10 BaseT Cabletron environment.
•Supported over 250 users in a mission-critical environment, including hardware maintenance and software training.
•Trained users in all areas from basic PC use to advance usage of Information System resources, supporting multiple client operating systems.
1988 – 1993 MIS Director, National School Of Technology
•Managed MIS department including three programmers and data entry personnel for educational institution with four locations.
•In charge of hardware and software selection, implementation, training and support.
•Designed, coded and implemented information system for a multi-user, multi-departmental academic environment with three campuses and a corporate office using Dbase and Clipper.
•Installed and managed four Local Area Networks using Novell 3.1 and a Wide Area Network between campuses for approximately 50 users combined.
•Implemented a backup plan to ensure adequate data protection, integrity and Security.
•Served as part-time instructor, teaching various computer applications as well as programming and logic classes.
EDUCATION
Associate of Science in Computer Programming, National School of Technology.
REFERENCES
References available on request.
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