Customer Service Sales

Kenya Darlene Williams

Objective: Obtain a position in the customer service/sales field utilizing my leadership skills to benefit clients and company.

Work Experience:

Leasing Consultant

Apartment Advantage May 2015 Current

* Tour Apartment Community with new prospective residents

* Leasing & office duties

* CMA report

* Advertisement placement

Account Executive

DataSphere Technologies January 2015 March 2015

*New account acquisition through outbound cold calling

*Meet production & sales goals

*Great time management to meet daily call metrics

Community Marketing Agent and Mentoring Coach

Wyndham Vacation Ownership April 2014 October 2014

*Market for potential owners by offering various incentives

*Regularly met individual production goals and stats (one of the top CMA's)

*Train and mentor new community marketing agents in order to assist them in making their production goals

Customer Service Representative

Nordstrom Direct June 2010 2012

*Learned to delicately and effectively keep problems from escalating

*Handled and Resolved customer and business concerns in a prompt and professional manner

*Regularly met individual and team goals and stats which allowed me to remain a top performer

Service Express Supervisor Aug. 2006 2009

The Westin Seattle

*Act as a liaison between the line level employees and upper management

*Provide consistent and reliable reports on the day to day operations of the department

*Responsible for the reliability and accuracy of guest folios

*Honed customer relation and communication skills through constant contact with guests & problem resolution

Telephone Banker Specialist October 2000 2003

Bank of America, Seattle Call Center

*Trained and coached new employees

*Learned to delicately and effectively keep problems from escalating

*Resolved consumer and business concerns and problems in a prompt & professional manner

*Regularly prepared reports, memos and financial statements for Other Qualifications:

Hold Certificates in Real Estate Real Estate Sales Advanced Real Estate Sales Real Estate Escrow and Real Estate Loan Processor from North Seattle Community College: summer 2012 WA State Life & Health Insurance Licenses

Well versed in all Microsoft Office programs such as Excel, PowerPoint, Yardi, OneSite, etc. Ambitious, motivated and eager to take on new responsibilities Able to work independently or as part of a team

Readily and effectively encourages others and always willing to show appreciation Detail oriented and dedicated to doing a job right the first time 9851 NE 26TH Street Bellevue, WA 98004. 206-***-****. ************@******.***

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