Executive assistant/ retail & sales management
Resume:
LIZA SHAMLIAN
Palmdale, Ca ***51
Phone: 818-***-****
E-mail: ********@*****.***
SUMMARY OF QUALIFICATIONS
Thirteen years of experience in management and all aspects of administrative and executive assistance, retail sales, management and marketing.
EXPERIENCE
Pacific Child & Family Associates, Glendale, Ca
Administrative Assistant
May 2015-November 2015 (temp job)
•Manage the flow of information to members of the executive leadership team.
•Often screening phone calls, emails, open and sort mail, and summarize reports and memos that are received before passing the information on to the people they assist.
•Preparing and formatting information for internal and external distribution. •Writing letters and memos, compiling data for reports, creating computerized presentations, writing reports, transcribing dictation, editing, proofreading and other information preparation duties.
•Making sure that everything is in place for the office to function smoothly.
•Tasks may range from keeping up with office supply inventory to negotiating leases and purchasing agreements to approving vacation requests for clerical employees.
My Dazzling Events, Los Angeles, CA February 2010-May 2015
Head Coordinator of events
• Manage countless private events concurrently.
• Hire, train, manage, and discipline entire workforce
• Prepare annual performance appraisals.
• Developed new marketing champagnes and strategies and negotiate with suppliers.
• Assess and analyze customer feedback to improve customer service.
• Events increase more than 8% each year.
George’s Cucina Italiana, Glendale, CA
Manager December 2008- March 2015
• Responsible for restaurant performance, planning and analyzing sales, and profits.
• Organize marketing activities, including promotional events.
• Prepare daily and weekly reports, including staff control, food control and sales.
• Create and execute plans for sales, profit and staff development.
• Establish and recommend budget to senior management.
• Coordinate full scope of restaurant operations including planning menus.
• Recruit, train, develop, motivate and manage staff to peek performance.
• Respond to customer complaints and ensure satisfaction.
• Ensure all employees adhere to company uniform standards.
• Meet and greet customers, plan and organizing table reservations.
• Communicate to customers regarding menu and wine recommendations.
• Organize and supervise the performance of kitchen staff, servers and cleaning crew.
Z Design Beauty Salon, Glendale, CA
Salon Manager August 2002-June 2010
• Adhere to financial guidelines including expenditures and overhead.
• Maintain and continuously improve client service standards.
• Collaborate with Directors to remain abreast of client needs and current trends.
• Ensure cleanliness and maintenance in accordance with company policy.
• Ensure that small maintenance jobs are carried out and paid for accordingly.
• Discipline and guide all members of staff to create a happy work environment.
• Encourage and motivate staff to peek performance.
• Ensure efficient reception area operation, to include processing cash and paperwork.
• Cross-train staff to minimize interruptions and improve customer experience.
• Constantly review the notice board area to ensure it is up to date and current.
• Prepare and administer directives both verbal and written.
• Manage staff grievances and complaint procedures.
• Attend company organized soirees and demonstrations when required.
• Attend meetings with Managing Directors and make recommendations.
• Work jointly and collaboratively with Directors to promote Company image and increase visibility through advertising, and trade and public shows.
United Colors of Benetton, Commerce, CA November 2008-October 2010
1st Assistant Manager
• Managed daily operations including profits, facility management, safety and security, and banking.
• Human Resources, including recruiting, scheduling, and performance management.
• Managed products, including ordering, receiving, price change, damages, and returns.
• Team Development, facilitating staff learning and development.
• Problem solving, handling unusual circumstances.
BCBG Max Azria, Pasadena, CA December 2005-November 2008
1st Assistant Manager
• Consistently met all sales goals, and motivated staff to achieve targeted goals.
• Produced ways to make employees more productive to meet goals.
• Experienced in overhead and fiscal controls
• As store manager, set an example for staff to follow.
Bloomingdales, Century City, CA December 2002-December 2005
Counter Manager
• Responsible for recruiting, training, supervising and appraising staff.
• Managed budgets and maintained statistical and financial records.
• Experience in planning, promoting, and marketing the business.
• Handling customer queries and complaints.
• Managed pricing and stock control.
• Maximized profitability and met sales targets.
• Ensured compliance with health and safety regulations.
• Prepared promotional materials and displays.
EDUCATION
Herbert Hoover High School, Glendale, CA
References available upon request.
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