Customer Service Information Technology

CASEY JONES

Cell#661-***-****

******@***.***

PROFESSIONAL SUMMARY

Highly motivated Service Professional with experience and education in information technology, education, healthcare, transportation industries and Supervision

Attributes to include excellent interpersonal skills, organizational abilities, customer service

Handled up to 150 calls on a regular basis providing Information to customers

Answering questions regarding company products and services and pricing

Maintaining and updating company records and files

Handled escalated incoming calls from customers

Collections for past due accounts

Obtained Certificates in Information Technology, Microsoft Publisher XP, MS

Utilized software programs such as Windows 95 through windows 7, Field One, MAC, Remote Access,Service Channel, IVR system and CRM, Citrix Systems

Problem-Solving and Troubleshooting for customer s needs

HIPPA Regulated

PROFESSIONAL EXPERIENCE

QTC Medical July 2015-September2015

Lockheed & Martin Co. (Sincerus)

Contracting doctors to perform Compensation and Pension Exams, for returning veterans and soldiers.

Utilizing CRM systems to update data base and to identify which tickets needed to be contracted and for what

Geographical area, which include all States

Contracting doctors within specific areas of medical specialties that would be able to contract with the

Company and agree to the reimbursement rate?

Medical License Verification

Medical Malpractices checks.

Fee negotiations

Preparing Contracts for (i.e) DDS, AUD, GASTRO, GEN-MED, OTO, DIA, PSY, PSC, TBI, OPT

Searching for providers daily

Programs used Tracking tools, Citrix, Kronos, PND, as well various search engines

Scanning and filling of electronic documents.

LogistiCare (Robert Half Staffing)

Non-Emergency Medical Transportation January 2015- June 2015

Submitting PCS ( Physicians Certification Statement) forms directly to Physicians and or facilities

Contacting Physicians’ offices to ensure the member has arrived on time, also following up on the receipt of the PCS and its return date

Contacting members to insure that their transportation to and from Dialysis, chemotherapy, Radiation, Wound Care is going well, as well that there aren’t any concerns or issues

Submitting S/o (Standing Order) forms to ensure the member’s will be receiving their transportation for Dialysis

In some cases scheduling reservations for members that need to see their PCP’s (Primary Care Physician) or any other medical visits under the coverage criteria

Identifying and resolving any and all issues pertaining to transportation or eligibility concerns

Documenting all concerns and resolves in the members permeant file via the Citrix system.

Responsible for weekly reports and status update directly to the GM

WNA / Eco products, city of industry (Robert Half Staffing) July 2014- January 2015 Auditor/ Productivity Coordinator

Supervision of employees as well as daily operations

Preparing a Microsoft word report summarizing the Auditor report for the day

Input data into excel spread sheet

Monitoring all shipping and receiving transport

Prepare daily spreadsheet reports

Checking product for damages

Photo document concerns or issues regarding safety

Insuring all orders are correct before transport

Crankin Solutions, Santa Ana, CA November 2013 – May 2014

Dispatch/Collections/HR/Sales

Client relations specialist

Logistic managing

Handling Escalated calls

Answering inbound calls from potential customers for hood cleaning services

Making follow up service calls confirming service was completed

Replying to customer emails regarding scheduling appointments for service and quotes

Providing quotes over the phone and on line

Dispatching drivers to the customer’s businesses

Tracking customer’s previous and pending service updating CRM

Verifying customer’s contact information, scheduling preferences, and methods of payment

Daily software use; Mac, Windows 7, Outlook, Service channel, Field one

Coordinating service and or repairs for our vehicles

Tracking technicians and their movements, while keeping tabs on their needs

Collect payments on past due invoices

LAX Transport, Los Angeles, CA June 2010 – September 2012

Customer Service/Dispatch

Answering inbound calls from potential customers re shuttle service to and from LAX and other airports

Replying to customer emails regarding shuttle routes, times, and pricing

Providing quotes over the phone and on line

Dispatching drivers to customer’s homes, businesses, and various airports

Tracking customer’s arriving or departing flights to coordinate with our drivers

Verifying customer’s information and methods of payment

Coordinating service and or repairs for vehicles

Inspecting vehicles for safety

Private Client (Contract), Los Angeles, CA April 2009 – March 2010

Caregiver

Providing in-home support services for my client

Scheduling and coordinating appointments

Driving client to and from all doctor’s and other appointments

Administering medications and assisting in physical therapy.

Cooking, shopping, and other necessary chores

Assisting in physical therapy

Hitachi Automotive Systems (Ultimate Staffing), Torrance, CA April 2008 – February 2009

Jr. Buyer/Purchasing Agent

Pricing maintenance and repairs of warehouse

Providing quotations, Creating purchase orders

Out-sourcing

Managing storeroom

Control of MRO operations.

UCLA Extension, Los Angeles, CA March 1999 – March 2002

Administrative Assistant

Answering incoming calls from instructors and students with daily inquiries

Greeting students and staff and directing them to classrooms

Opening and closing classrooms for instructors and staff, Assisting instructors as needed

Processed incoming mail from members and created files and copies plus office support.

Assisting instructors in the Children’s Center

EDUCATION

Ashford University, San Diego, CA 2011 - 2015

Pursuing a Bachelors of Arts in A.B.S (Applied Behavioral Science) and (Psychology)

Ameritech College, North Hollywood, CA 1998

Information Technology

UCLA Extension, Los Angeles, CA 1999 - 2011

Early Childhood Education

Westchester High School, Westchester, CA 1994

College Preparatory

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