Customer Service Sales
Resume:
Julia Torres
Palmdale, CA 93552
Phone: 775-***-****
Cell: 775-***-****
E-Mail: ****************@*****.***
Professional Summary
Self-motivated on sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Office clerk with experience closing $18.00.00 deals storage. Sales Representative who supplies customers with the latest facts, figures and trends in the market. Successful at building a strong sales team, thus achieving short and long-term company goals. Client-focused Storage Sales Representative with 8+ years of providing customer service .Solid understanding of the formulary system and managed of customer sales.
Skills
Energetic and driven
People-oriented
Flexible
Bilingual in Spanish
Dependable
Sales proposal creation
Strategic account development
Confident and proficient with,Microsoft office,excel,power point
Revenue and profit maximization
Persuasive negotiator
Strategic account development
Strong interpersonal skills
Work History
November 2009 to February 2013
Carson Valley Tahoe Self Storage 3253 Plymouth Dr.Carson City, NV 89705
Front office desk clerk
Opened office printed daily vacate Storage sheet, counted money till made cash change and completed daily outbound calls, up 50 calls 5 hours per day.
Quoted prices, credit terms and other bid specifications.
Identified prospective customers by using business directories and following leads from existing clients.
Wrote sales contracts for storage units that were obtained and processed all the tenants information in the computer.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Posted receipts to appropriate general ledger accounts.
Monitored payments due from clients and contacted clients with past due payments 2 times a month.
Researched and resolved accounts payable discrepancies.
Created daily and monthly cash reports for accounting management.
Processed invoice, purchase orders, expense reports, credit memos and payment transactions.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Maintained and organized a customer database of over 12,00 clients between the 2 facilities.
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Processed cash and credit payments rapidly and accurately closed office close credit card reports,cash report,check. Made all clerical office work.
April 2005 to January 2010
Bill's Casino 27 HWy 50 Stateline NV, 89449
Bartender/ Cocktail server
Greeted guests in a timely and professional manner.
Waited on multiple customers at the bar and throughout the bar area.
Received beverage orders from wait staff and delivered beverages to guests.
Maintained full knowledge of beverage lists and promotions.
Poured drinks using standard pour according to specifications.
Upheld strict cash handling procedures.
Verified that guests at the bar were of legal age.
Refused service to intoxicated guests.
Cleaned, mopped and vacuumed the bar area.
Conducted monthly inventory.
Closed out cash register and prepared cashier report.
Cleaned and changed ashtrays and emptied trash cans as necessary.
Served each guest courteously, quickly and efficient 7 years customer service experience.
2 years casual dining experience and 3 years of 5 star dining.
October 2000 to May 2007
Caesars Casino 55 HWy 50 Stateline NV, 89449
Cocktail server
Greeted guests in a timely and professional manner.
Received beverage orders from wait staff and delivered beverages to guests.
Maintained full knowledge of beverage lists and promotions.
Carefully followed safety and sanitation policies handling food and beverages.
Managed strict beverage control to minimize waste.
Set up glassware and liquor prior to events.
Ensured liquor was secured at the end of shifts.
Processed orders on a computerized Point of Sale system.
Upheld strict cash handling procedures.
Verified that guests at the bar were of legal age.
Refused service to intoxicated guests.
Notified a manager if a guest was intoxicated or rude to other guests.
Cleaned, mopped and vacuumed the bar area.
Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
Closed out cash register and prepared cashier report.
January 1998 to May 2000
Tahoe Tropicana Hotel 4132 Cedar Avenue Stateline NV, 89449
Front office Clerk
Greeted, registered and assigned rooms to guests of hotels or motels.
Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Verified customers' credit and established how the customer would pay for the accommodation.
Computed bills, collected payments and made change for guests.
Greeted and registered guests and issued keys.
September 1999 to December 2001
Green House Restaurant 4033 Cedar Avenue Stateline, NV 89449
Hostes/Waitress
Cleaned and sterilized equipment and facilities
Managed food delivery for 200+ guests for special events
Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
Filled beverage and ice dispensers
Greeted each customer with friendly eye contact
Helped with preparation, set-up, and service for catering events
Kept ice bins filled
Loaded trays with accessories
Performed all transactions in a cordial, efficient and professional manner
Performed other tasks as assigned by the sous chef or chef
Placed clean dishes, utensils, and cooking equipment in storage areas
Placed food trays over food warmers for immediate service
Stocked service stations with items such as ice, napkins, and straws
Took food orders and relayed orders to kitchens or serving counters
Trained new employees
Cleared and re-set tables at conclusion of each guest meal
Managed guest checks, collected cash and processed credit cards
Provided excellent customer service
Education
1996 Academia Maumejan 11# Ameca Jalisco Mexico CP.46707,
J.D.
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