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Customer Service Microsoft Office

Location:
Pittsburg, CA
Salary:
17.00
Posted:
December 19, 2015

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Resume:

DE ETTA L. SHELBY

*** ********* ***

Bay Point, CA 94565

925-***-****

********@***.***

SUMMARY OF QUALIFICATIONS:

• Performance-driven professional with over 15 years of success providing thorough and skillful customer service and administrative/operational support.

• Possesses solid time management skills

• Confidently works in high-pressure environments, answering multiple phone lines and assisting customers with inquiries.

• Skilled at organizing complex projects, defining projects priorities, and delegating tasks.

• Major strengths include planning, analysis, research, resolution, communication, database administration, quality assurance and multi-tasking.

• Demonstrates track record for accuracy, attention to detail, and ability to work in both individual and team environments.

• Work on tight deadlines and complete assigned tasks on time.

• Able to quickly learn new skills, and processes and adapt to change.

PROFESSIONAL EXPERIENCE:

• PG&E / AllSource Agency, San Francisco, CA

Document Processor March 2014 to September 2015

• Enter moderately complex data in spreadsheets or systems.

• Verify that application meets customer and product eligibility requirements.

• Resolve routine application issues directly with customer by telephone or by composing correspondence.

• Recommend alternative program solutions to the customer if applicable.

• Update and maintain production logs.

• Participate in cross training.

• Process CARE applications.

• Maintain customer written correspondence and daily logs.

• JP Morgan Chase/Kforce, Pleasanton, CA

Business Analyst July 2013 to March 2014

• Communicate with third party vendors and banks to verify bank changes for accuracy and prevent possible fraud.

• Analyze documents and request for possible fraud.

• Supported back office work.

• Skip tracing.

• Support third party vendors with account maintenance.

• PG&E, San Francisco, CA

Document Processor July 2012 to May 2013

• Enter moderately complex data in spreadsheets or systems.

• Verify that application meets customer and product eligibility requirements.

• Resolve routine application issues directly with customer by telephone or by composing correspondence.

• Recommend alternative program solutions to the customer if applicable.

• Update and maintain production logs.

• Participate in cross training.

• Process CARE applications.

• Maintain customer written correspondence and daily logs.

• Comcast Corporation, Oakland, CA

Operation Assurance Representative II July 2006 to June 2012

• Compiled data from records to prepare periodic reports working from Excel spread sheet.

• Received payments and posted to customer accounts.

• Kept accurate records of invoices and support documents.

• Executed daily operations for contractors and in-house technicians, including entering work orders, verifying completion dates, and preparing daily/weekly invoices.

• Reported contractor's claims for overpayments/underpayments and other irregularities.

• Placed orders to correct and adjust billing errors and inconsistencies.

• Reviewed work orders for equipment and billing accuracy.

• Performed applicable adjustments to customer accounts for accurate billing.

TECHNICAL PROFICIENCIES:

Microsoft Office Suite 2010 (Word, Excel, Outlook and Power Point)

EDUCATION:

Ygnacio Valley High: Diploma



Contact this candidate