BPO / Banking Professional (Mid / Higher Management)

A bright driven, energetic and hard working individual who is renowned for his high standards

of service, focus and commitment towards collection, customer service and various projects.

Strong leadership, mentoring, discipleship and problem

solving skills

Training and coaching skills

Team building and development

Self-motivated and committed

Organizational skills

Computer proficient: Video, Presentations, MS-Office

Company : W.B.Infotech

Designation : Asst.Vice President – Operations

Duration : Dec 2014 to Till Date

W.B.Infotech is a reliable Tech-Support name offering services to fix, set up, protect and provide complete technical support to consumers & business establishments, whenever there is a computer problem. Wbt is providing one stop solution provider for all web hosting related issues. We at Wbt11 strive towards providing the best web hosting services in the country and overseas.

Company : US Cyber Connect

Designation : Sr. Manager – Business Development

Duration : May 2012 to Aug 2014

` USCC has become the leading technical sales and support and online market place for small business funding based on total loan volume, having arranged more than $1.2 billion in small business funding for thousands of companies throughout the U.S. Using the latest technology, our platform matches borrowers to financial institutions based on each company's unique profile -- completed in less than four minutes -- in a safe, efficient, price-transparent environment. Our network consists of 1.6 million users, 1,200+ lenders.

Job Description:

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Company : First Gulf Bank

Designation : Team Coordinator – Collection Credit Control & Customer relations

Duration : Feb 2009 to Feb 2012

Brief about the company

First Gulf Bank FGB won the international recognition “Bank of the Year 2009 UAE” by the Banker Awards. One of the leading banks in UAE. Providing shareholder equity of more than AED22 billion making it one of the largest equity based bank in UAE. Provides end to end facilities from credit cards to loans (retail and corporate).

Job Description

Was managing an 9 member team. At present handling the high end customers / escalations those who have delayed the payment on their credit card (DPD 121-150) Bucket 5.My job responsibility also includes making calls to the escalated customers, make them understand the benefit/disadvantage of not making the payments and make them to regularize their missed payments.

Additional responsibilities

Tracing the customer by using different methods ( Telephone directory / yellow pages / home country / immigration check / field visit), if customer is not available coordinating with concerned department to trace through agencies located internationally.

Reporting & Target Completion: Reporting to Manager on daily basis with the daily target met by all team member. Preparing reports on daily basis target/collection been done and also for the carry forward flow from the daily target (If any).

Daily briefing & imparting refresher training to keep the agents updated about the procedure,targets.

Other Activities: Helping other team members to achieve their targets.

Company : Infovision (Serco)

Designation : Assistant Manager - Operations

Duration : August 2007 to Feb 2009

Job Description

Was managing a team of 32 ppl (with 2TL and 2 ATL’s reporting to me) for collection process with 5 campaigns/sub process (HSBC) one of the leading banks across the globe.My primary job responsibility includes Process development, Client Interaction, Team management - coaching and mentoring for the agents based on individual performance.

Company : Info Media

Designation : Team Leader - Operations

Duration : Oct 2006 – August 2007

Job Description:

It was a team of 24 people for Business/Market Intelligence process,one of the leading technology research company of US.My primary job responsibility includes Process development, Client Interaction, Team management - coaching and mentoring for the agents based on individual performance.

Company : i-Enerziger Inc.

Designation : Mentor/ATL

Duration : Apr 2005 to Oct 2006

Designation : Senior Executive

Duration : Nov 2003 to Apr2005

Company : Vanguard Info-Solutions Ltd

Designation : Sr. Customer Sales Representative

Duration : Dec 2001 to Oct 2003

Project management

Staff management

Data Management

Customer Service

Collections

Sales

Market Research

Business plans

Developing ideas

Post Graduation : MBA (Marketing & Banking Management)

Graduation : BIT (Bachelor of Information Technology)

Name Gaurav Singh

Driving License India & UAE

Marital Status Single

Nationality Indian

Mobile 0091-995-***-**** / 858-***-****

Email ***************@*****.***

: Available on request

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