Customer Service Administrative Assistant

SANDRA CANADA

**** ********** ****, ***. ***

Lawrenceville, GA 30044

**************@*****.***

770-***-**** (H)

678-***-**** (C)

PROFILE: ADMINISTRATIVE ASSISTANT

Over 14 years of success and contributions in administrative, customer service and business support roles.

Experienced Administrative Assistant with a broad based background in customer service and business support roles within a variety of industries. Readily adapt to new situations and maintain an efficient and well-organized office.

AREAS OF EXPERTISE

Administrative & Business Support * Office Management

Recording & Reporting * Calendar Management * Database Administration

Vendor Relations * Communications & Instructions * Planning & Scheduling

Tracking & Monitoring * Follow-Up & Problem Solving * Customer Service

Client Relations * Account Management

SKILLS & CAPABILITIES:

> Often entrusted by management with confidential matters of business; record and maintain data and generate insightful management reports.

> Field a high volume of calls and maintain a busy calendar; plan, schedule, and coordinate travel logistics, meetings, and appointments.

> Operate all office equipment and peripheral devices; above average word processing speed.

> Technically skilled in MS Word, Excel, and Outlook; establish and maintain electronic records systems for all incoming/outgoing correspondence.

> True people person who is committed to highest level of quality customer service and client relations standards; serve as a liaison between client and all departments of operation for sustained business success and profitability.

> High degree of professionalism with an established reputation for quality, accuracy, and results; received high marks of praise on all performance reviews.

PROFESSIONAL EXPERIENCE:

HANDS-ON ATLANTA, VOLUNTEER

(2/2015-PRESENT)

Non-Profit Organization. Currently volunteering at the warehouse for this non-profit agency. Pack books for several machines and perform other duties or projects as assigned.

NORFOLK SOUTHERN RAILROAD, OPERATION SERVICE SUPPORT

(11/2010-2/2015)

Railroad Company. Recorded and maintained data for car and train movement in support of major transportation schedule. Built routes for inbound and outbound trains and handled inbound/outbound calls to customers. Served as a liaison between customers and billing department and resolved any discrepancies. Generated daily reports that included Inventory Summary Report and car Delay Report. Communicated with train crews via phone, computer, and dispatch radio system.

* Filed and maintained pertinent and accurate paperwork as per Federal Railroad Administration (FRA) standards.

* Ensured cars were on correct tracks and reached destinations as scheduled; consistently avoided any fees or penalties of up to $25K for each car out of sequence on a train.

NCO FINANCIAL SYSTEMS, INC., DEBT COLLECTOR

(4/2009-11/2010)

Financial Services Company. Conducted skip tracing and located vehicles for delinquent account holders. Communicated with clients and set-up new payment plans to resolve delinquencies. Served as a liaison between customers and Repo Department on any escalated matters. Collected and processed payments on past due accounts. Recorded and maintained all customer account information in database. Fielded a high volume of inbound/outbound customer service calls.

* Communicated with various repo agents in many state locations on a daily basis and exchanged information on different customer accounts for vehicle retrievals; accountable for a mandatory recovery of up to 75 vehicles monthly.

* Negotiated favorable repayment agreements on many client accounts to avoid vehicle repossession.

POWER ENGINEERS, INC., ADMINISTRATIVE ASSISTANT

(1/2007-1/2009 & 4/2001-11/2002)

Steam and Gas Turbines Provider. Provided full-scale administrative support to management. Greeted visitors and provided direction to other offices or facility rooms. Set-up and maintained electronic records filing systems for large volume of incoming/outgoing correspondence. Maintained daily calendar, scheduled meetings and appointments, and handled all travel planning and logistics. Processed expense reports and generated documents/drawings using word processing database software.

Maintained records for multipole project files. Coded and entered records into the database and created stick files for client and vendor drawings. Received and disbursed messages through an electric switchboard. Signed for and disbursed UPS, FedEx, and Airborne packages.

* Created and implemented a new electronic filing system that secured customers private information and provided for easy access by management.

* Travelled to company headquarters and trained on new database system; trained all end users on new program, serving as a valued resource liaison.

GE ENERGY SERVICES (PENPOWER), POWER SUPPORT TEAM SPECIALIST

(3/2003-1/2007)

Utility Company. Processed accounts receivable and investigated any discrepancies using various proprietary computer programs. Resolved issues for any unpaid invoices. Served as a liaison between the Administrator and Financial Department on key matters of business. Tracked and maintained follow-up for timely collection of receivable funds. Facilitated daily conference calls with supervisor and customers for account resolutions.

EDUCATION:

Certificate, Office Technology

Clayton College & State University, Morrow, GA

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