Excellent communication and learning skills

Purva Bhatia

MobileI: 886******* E-mail: ***********@**********.***

Career Objective

To work in a conductive environment for reputed organization which provide opportunities to learn and enhance work skills that will help me grow and excel my career to contribute positively towards organizational growth.

Organizational Experience

Experience

McDonald's

Trainer April 2010 – April 2012

Procurement, Buyer activities, Financial reports

IBM

Nodal &Appellate officer : April 2012- April 2013

Handling the Escalation desk

FIS

Dispute Analyst : April 2013- Till Date

Handling American Express customers

Process Details

Analyst Activity – Proactive dealing with Merchants through email and calls.

Validating and closing.

Business Activity -Managing the Card Member and Merchant relations.

-Resolving disputes and claims with vendors.

-Training the junior staffs.

Preparing various reports on Key Performance Indicator and on other financial monthly statistics.

Computer Knowledge

Well versed with Microsoft Office,

Accounting Tally 9.

Achievement Details

Part of training team.

Handling irate & Platinum customers

Rewards

Received Spot award.

Received Hero award for consistent performance and innovation.

Educational Credentials

Graduate (B.Com with Honors in Accountancy) from Delhi University.

Higher Secondary School Leaving Certificate (10+2) from D.A.V Public School, Delhi, in 2010.

Secondary School Leaving Certificate from D. A. V Public School, Delhi, in 2008.

Additional Information

Comprehensive problem solving abilities.

Good verbal and written communication skills.

Ability to deal with people diplomatically.

Willingness to learn, team facilitator, hard worker.

Hobbies/Languages

Languages:

English

Hindi

Punjabi

Hobbies:

Listening to music

Travelling

Painting

Dance

Solving puzzles.

Languages

H

Personal Details

Date of Birth : 06th October, 1991

Father’s Name : Mr. Krishan Bhatia

Permanent Address : B-80,Jagat Puri, Anarkali Garden, First floor, Delhi – 110051

Sex : Female

Marital Status : Unmarried

Languages Known : English, Hindi

Nationality : Indian

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