Customer Service Assistant
Resume:
Patricia Federico
Palmdale Ca *3550
*******@*****.***
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OBJECTIVE
Certified Administrative Medical Assistant
Customer Service Specialist
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SUMMARY OF SKILLS
• Bilingual - fluent in Spanish and English)
• Excellent communication skills both verbal and written
• Filing insurance forms
• Insurance verification
• Phone triage
• Patient scheduling and follow ups
• Excellent customer service skills
• Supplies Management experience
• Maintain patient confidentiality
• 10 keys, 45 wpm
• CPR/AED certified since 2010/Compress only CPR training by AMR
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EDUCATION
December 2014
Antelope Valley College
Lancaster, CA
Administrative Medical Assistant
Major: Business and office Technology
GPA: 3.34/4.00
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September 1995
Miami Dade Community College
South Miami, FL
Medical Assistant
Majors: Business, Office technology
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May 1983
James Monroe High
North Hills, CA
High School Diploma
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EXPERIENCE
January-2011
December-2014
Customer Service/Secretary
ChrisWork Prod
Digital Media Equipment Rental
742 Empire Blvd # 27
Burbank California,
Schedule shipment of equipment all throughout USA- Verification of insurance-Invoices for rental equipment receiving, supplies, maintained office equipment-Filing. Record keeping-miscellaneous clerical work.
Burbank, California
April -2007
December-2009
Clinical Administrator Assistant
Artificial Kidney Center Fort Lauderdale, Florida
6606 North Federal Hwy
Fort Lauderdale, Florida
954-***-**** Supervisor Elsa Weinstein
Receiving Patients
Process insurance forms
Insurance Verification
Ordered medical supplies
Maintained quality control standards
Monitored inventory supplies
Petty cash management and payroll adjusting
Established the patients files
Verified patient information/benefits
Scheduled appointment dates for procedures
Conveyed information supplied by Doctors to patients
Translated from English to Spanish specific information to patients (when needed) Advocated for patients with insurance companies
Completed patients records after exams and tests results were given
Entered data for medical test results.
Record Medical Histories.
Marshall’s
(Part time, Seasonal)
Cashier, Customer Service
500 N University Dr. Pembroke commons
Pembroke Pines, Florida
Cashier. Provide excellent Customer Service. Recovery, Awarded Employee of the Quarter 2001
Macy’s
(Part time –Seasonal)
Broward Mall, Plantation, Fl. Plantation, Florida
Customer Service Department
Provide Excellent Customer Service. Cashier. In charge of Store Vault Counting store money for opening shift. General Office, Credit extensions. Refunds, Wrapping. Wedding registration Coordinate in-store events. Mail Orders/shipping.
Supervisor- Charlene Gibson
VOLUNTEER WORK
1998-2001 Indian Trace Elementary, Weston, Florida- PTA Volunteer Teacher Aide Treasurer Assistant, Field trips Coordinator
2000-2003 Pembroke Pines elementary –Pembroke Pines., Florida Volunteer, Annual Multicultural Fair –Fundraising
2000-2004 Attucks Middle School- Hollywood, Florida-PTA Volunteer, Clerical Assistant-Teacher Aide
2010-2012 Palmdale Regional Medical Center
Volunteer- Front Desk-Walk visitor
Admitting- Hospital Information -Assist new patients
September 2004 -
April 2008
The Elephant Group
3303 W Commercial Blvd # 201, Fort Lauderdale, FL 33309
Accounts Specialist
Fort Lauderdale, FL
Ensured a consistently positive experience for the customers.
Assured customer success through advocacy.
Built client relationships by setting and upholding high standards for quality of work and customer satisfaction.
Advocated internally on behalf of our clients to continuously improve client experience and our product capability.
Kept customers’ accounts up to date.
Handled Refunds and Reversals to ensure customer satisfaction.
Assisted in coaching of new hires and existing staff in areas needing improvement; responsibilities included monitoring and coaching to ensure customers are handled in a professional manner to achieve quality goals.
Working cross-functionally to handle and resolve the most critical and time sensitive questions that customers might have had.
Supervisor-Cira Reyes
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ADDITIONAL CAPABILITIES
Strong Interpersonal and organizational skills
Good time management
Great attention to detail
Computer savvy (MS Word, Excel, Outlook and Power Point)
Excellent customer Service Skills.
Contact this candidate