Customer Service Software

Sean T. Martin

** ****** ******, *** *****, CT **515 203-***-**** / **********@****.***

Summary of Qualifications

Hardware: (Desktops & Laptops), IPhone’s, Android, printers (HP/Brother/Epson)

Software: MS office 07-365 Word, Excel Power Point, and Outlook

Operating Systems: Windows 10, 7, 8, 8.1;

Web Design: HTML, Flash, Dreamweaver, and Java Script, Fireworks MX

Pursuing: A+, Network+, Inet+ and Security+ Certifications

Able to build cables of all types

Working knowledge of Telecomm setting up iPhones\android Service provider Verizon, AT&T Sprint windows server 2007-2008, Networking, Ethernet, Token Ring

Able to setup and maintain Novell and NT Servers

Experience on working with IBM AS-400 Platform

Ability to work independently, or collaboratively to accomplish individual and team goals

Mac Platform: Experienced in setting up Mac operating systems. 10.5 Leopard, 10.6 Snow Leopards, 10.7 Lion, 10.8 Mountain Lion 10.9 Mavericks

Professional Experience

Yale School of Management, New Haven, CT

Client Services 01/2007 – 05/2015

Created and maintained departmental organizational units in the Active Directory, including analyzing and implemented group needs.

Maintained computer software by proactive site visits and keeping an inventory of installed operating systems and application software to insure all versions are up-to-date as recommended by ITS and external application vendors.

Maintain computer hardware and peripherals by keeping an inventory of installed devices, recommended replacements according to ITS guidelines and interacting with vendors in the acquisition of computer products.

Installed and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to the Yale Campus network.

Responded to emergency calls and routine tickets that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as Client Department specific applications.

Supported clients in the use of their desktop equipment by training individuals or in a classroom. Documented work in departmental work order tracking database.

Worked with other ITS, or external computing support organizations to ensure smooth integration of network and software products.

Analyzed, recommend, and implement workgroup computing solutions to meet Client Department’s needs.

Trained and acted as a second level of support for other Desktop Support Technicians.

Completed and documented technical projects such as the testing of hardware and software.

Customer Service Answered as many 60 helpdesk call daily from student and faculty on various computer related issues

JVR Systems, Branford, CT

Computer Technician 02/2004 – 01/2007

Maintained computer hardware and software by keeping an inventory of installed devices.

Installed and repaired a wide variety of computing devices for the desktop.

Responded to routine calls that come in for computer assistance, upgrades and new software.

Supported customers in the use of their desktop equipment.

Circuit-Wise, Inc. North Haven, CT 01/2000 – 02/2004

Network Administrator/Desktop Support/Machine setup

Responsibilities included daily support of the 107 Desktop PC, support, but not limited to troubleshooting hardware and software issues.

Rolled out a new NT Server platform with multiple terminal and user interface; maintained the AS400 Server while migrating over to a new and more efficient ERP system.

Responsible for ADP Server, Time and Attendance software for payroll.

Developed and deployed the first AUP Policy for all desktop users.

Education

Branford Hall Career Institute, Branford, CT

Software and Network Administration

Extensive training in assembling and maintaining computers.

Detailed understanding of operating systems. Installing, upgrading

Gibbs College, Norwalk, CT

Software and Network Administration

Associate in Computer Network Support

Gateway Community College, New Haven/North Haven, CT

General Studies

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