Customer Service Manager

Tisha Z. Duncan

**** *. ******** ****. #* * Rosemead, CA 91770

Contact: 626-***-**** * E-mail: ************@*****.***

Objective: Training Coordinator

Qualifications: Administrative Professional in Management, Sales, Trainings and various functions. I am Very Energetic, Self-starter who maintains a high-level of ethical standards. Team Oriented and committed to meeting goals and quality performance.

Experience: 2011-Present Sears Pasadena, Ca

Lead Cashier/Trainer

Assist in building a strong team culture to help Sears’s members finance their purchases through the credit and leasing programs.

Develop and train new Team Associates to drive excellent customer service.

Opening and closing cash registers, keeping register organized to maintain a safe working environment.

Maintain daily schedules for all Cashiers.

2010-2011 Cal University Diamond Bar, CA

Admissions Advisor/Business Development Coordinator

Recruiting students for Doctorate, Master, Bachelor’s degree programs at different sites

Verify enrollment status and ensuring students are eligible for admission

Speak to different organization about CalU’s educational opportunities

Act as a system administrator for electronic training programs for students

2006-2010 University of Phoenix Pasadena, CA

Lead Admission Counselor/Recruiter

Participate and assist student in resolving complaints to ensure resolution

Assist new students in following guidelines and standards of the university

High level of communication/ interpersonal skills to perform job duties

Use multiple online database for tracking student information and progress

2005-2006 Trade Secret Montebello, CA

Manager/Retail Professional/ Beauty Salon

Responsible for sourcing, recruiting, screening and interviewing

Organize, delegate work schedules, resolve workplace issues

Open/Close Bank Drops, Ordering Stock/ Inventory, Monthly Budget

Attend Monthly Manager Meetings

2002-2005 Hollywood WorkSource Center Los Angeles, CA

Business Service Representative/Case Manager

Recruit and administer pre-employment applicant verification evaluations

Management for the operations of the WorkSource Career Center

Provide input for corporate level decisions, Develop and present seminars

Various Administration duties in Office setting

2000-2002 Wells Fargo Bank El Monte, CA

Operational Processor II

Use multiple online databases for client identity verification and confirmation

Review possible fraudulent checks w/the forge check control department

Knowledge of basic accounting principles, excellent project management skills

Education: Master of Business Administration (MBA/HRM) Emphasis in Human Resources

Bachelor of Science in Business Management & Administration (BSBA/BSBM)

Computer Skills:

Proficient on Microsoft Word, Excel, Outlook, Access, People soft, and PowerPoint

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