Manager Management
Resume:
JAYSON S. CANADY
th
Street, Unit *** Chicago, IL 60605 317-***-****
E-Mail: ********@*****.*** LinkedIn: www.linkedin.com/in/jaysoncanady PROFILE
Experienced product manager and management consultant with over 16 years experience and proven record of delivering innovative, value-added business strategy and transformation solutions across a diverse set of industries; seeking leadership opportunities in payments product and operations strategic management – payment acceptance strategy, digital commerce, customer experience design, omni-channel sales and servicing, and loyalty
Cross-functional leadership experience combined with strong strategy, product management, business transformation, analytical, and technical skills
Strong ability to collaborate with internal and external partners to identify and implement product, operational, and customer experience improvements
Demonstrated success managing and delivering large, complex projects and change initiatives while influencing all levels of the organization in matrix environments
EXPERIENCE
Product Development P&L Management Marketing Analytics Marketing and Consulting Technology Strategy
Program Management Process Omni-Channel Vendor Digital/ Improvement Development Management Commerce
ERNST AND YOUNG, LLP CHICAGO, IL
Manager, Financial Services and Payments Advisory, 2014 – current Advisory manager responsible for planning and delivery of client engagements with a primary focus on performance improvement, process optimization, and product strategy
Developed platform-based, API business model strategy for a leading, global payments processor by analyzing industry trends, conducting capability assessments, and leading business case development efforts; identified up to $110MM and $10MM in annual, incremental revenue and cost savings, respectively
Led the development of a program management office for a large, regional bank in order to improve the execution, monitoring, and measurement of its stress testing and capital plan processes
Provided SME support for the development of a large healthcare provider’s SmartCard/EMV point-of-sale and customer experience transformation initiatives
Authored point-of-view on ‘Mobile Payments Considerations for Healthcare Providers’ which discussed the rapidly changing and competitive mobile payments space and its specific implications for healthcare providers HSBC BANK, USA CHICAGO, IL
Manager, Payments Product Strategy, 2012 – 2014
Payments product manager responsible for: customer experience strategy, roadmap and implementation of payments innovation solutions (i.e. mobile and digital wallets, EMV, etc.), product and pricing strategy, P&L management and sales channel development and management
SmartCard/EMV Product Development Leader responsible for business case development, product design, implementation roadmap and product launch strategy; launched 4 new products in 8 month timeframe
Developed innovation strategy and roadmap for payment products encompassing SmartCards/EMV and mobile/digital wallets yielding up to $39MM in net incremental benefits
Led contract negotiation, program management, and conversion strategy to new card issuance vendor across entire retail bank cardbase (credit, debit, atm) impacting approx. 1MM+ customers annually; resulted in early conversion, improved card and onboarding packaging, reduced product delivery expenses, and improved product delivery times to customers
Created competitive analysis framework and tools for monitoring and responding to retail bank competitors; negotiated vendor contracts to acquire and apply competitive insights data to drive customer acquisition, engagement and retention resulting in an increase of 10% new account growth PRICEWATERHOUSECOOPERS, LLP (PwC) NEW YORK, NY
DIAMOND ADVISORY SERVICES
Senior Consultant, 2009 – 2011
Strategy, Operations and Technology Consultant with primary experiences in the financial services industry. Client and internal engagements and activities include: product development, omni-channel sales and servicing, mobile commerce/financial services strategy, and complex program management
Led 20+ member mobile commerce strategy and execution team across banking and payments sub-verticals; responsible for point-of-view development, firmwide training, client proposal development and client project support; thought leadership contributed to three confirmed client engagements
Developed a perspective on mobile commerce, consisting of a competitive assessment, potential business models evaluation, and recommendations for the President & COO of a leading payment network
Created customer behavior-based lending product strategy for the 3rd largest credit card issuer; work included product feature/capability identification, assessment and prioritization, product specifications/requirements, roadmap development, and product positioning
Designed omni-channel, omni-touch sales and servicing business model for the mobile and internet channel group (including call centers) organization of the 5th largest US bank; enhanced customer experience expected to generate at least $100MM in incremental revenue
Led merger integration mobilization, planning, and program management for the Marketing and Client Experience Technology Organization of a newly formed wealth management joint venture ($1.7T assets, 20,000 advisors); scope included: marketing, new account opening, call center, client correspondence, and statement
CITIGROUP, INC. NEW YORK, NY
Manager, Citi Cards, 2007 - 2009
Marketing Manager responsible for product and channel development, customer engagement strategies, and segmentation analysis, aimed at improving P&L performance
Helped lead the development and execution of firm’s mobile banking and payments strategy by conducting competitive assessment, evaluating internal capabilities and gaining internal and external partner alignment
Led SMS-banking product development, testing and go-to-market strategies by collaborating with cross-functional business and technology teams (internal and external)
Managed contract negotiation to launch SMS-based mobile banking services to over 20MM cardmembers
Developed point-of-sale (POS) sales strategy impacting major telecom partner’s 2000+ retail store network while providing customers a best-in-class sales experience
Created new cardmember communication strategy to drive early customer engagement, increase card activation rate by 10-15% and increase long-term customer profitability
Led cross-functional segmentation analysis team to reactivate 1MM+ customers
Conducted customer engagement strategy review and recommended strategy shift resulting in $2.5MM cost savings
ELI LILLY & COMPANY, GLOBAL BUSINESS INTEGRATION PROJECT, 1999 - 2005 Cross-functional, global business transformation and ERP (SAP) implementation project to standardize business functions through people, process, and technology
Leader – Global Procurement Center of Excellence, 2005 INDIANAPOLIS, IN Business Process Leader and Technology Product Manager with people responsibilities accountable for the global implementation of finance and technology strategic initiatives Financial Processes Lead & Business Integrator, 2002-2005 SAN JUAN, PR Lead Internal Consultant and Program Manager responsible for implementation of Sales & Distribution (Order to Cash), Procurement (Purchase to Pay), and General Accounting functions Business Systems Analyst (Purchase to Pay), 1999-2002 MEXICO CITY, MX Finance/IT Consultant and Project Manager responsible for defining BASINGTOKE, UK customer needs and ensuring business alignment in the implementation INDIANAPOLIS, IN of financial business functions
EDUCATION
UNIVERSITY OF MICHIGAN PURDUE UNIVERSITY
Stephen M. Ross School of Business Krannert School of Management Master of Business Administration, 2007 Bachelor of Science, Accounting, 1999 Emphases in Marketing and Corporate Strategy Minor, Management Information Systems, 1999 Consortium for Graduate Study Krannert Outstanding Senior Award In Management Merit Fellowship Award Winner Business Opportunity Program Scholarship Recipient
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