Manager Customer Service

Location:

Cumming, GA

Posted:

December 18, 2015

Contact this candidate

Resume:

Cynthia Kedzierski

**** ***** ***** *****

Cumming, Georgia 30041

Cell – 973-***-****

OCCUPATIONAL OBJECTIVE

Use my many years of experience of customer service and office management to maximize profits by bringing a strong sense of organization and control to your office.

PROFESSIONAL EXPERIENCE

Beacon Hill Staffing – Alpharetta, Georgia

Administrative Assistant for Children’s Healthcare of Atlanta February 2015 – November 2015

Reported census, dava report and surgical

report of patients for critical care each day.

Worked with management staff of PICU,

TICU and NICU to provide help with

scheduling meeting rooms for meetings and

education, provided assistance with

education projects, ordering medical forms,

supplies and appreciation gifts as needed.

Worked with PICU, TICU and NICU to

insure engineering and environmental

issues were resolved.

Submitted Non Stock Order Requisitions.

Submitted invoices for payment to accounts

payable

Met with Engineering and Environmental

department heads each month to walk

through the units and follow up on any

issues the units were having. After meeting

noted all issues and work order numbers to

department managers, Engineering and

Environmental Services. Also followed up to

make sure work was completed..

Scheduled appointments for Director of

Critical Care.

Monthly- Pull various reports and put

monthly scorecard together for Director of

Critical Care.

Marquette Health Care Center – Indianapolis, Indiana - Administrative Assistant December 2010 – August 2014

In this position I use a combination of many skills.

Responsible for maintaining census on a

daily basis for auditor, reporting to

department heads and conducts morning

meetings.

Coordinating transportation for residents

needing to go to the doctor.

Ordering for Unit Mangers and Medical

Records, creating purchase orders, process

purchase orders for approval and payment.

Maintain spreadsheets and documents, for

all department heads as well as nurses.

Prepare continuing education for

department heads required to maintain their

licenses.

Organize and route all incoming mail for

Health Care Center and Residents.

Coordinate with Plant Engineering and

placing work orders when issues arise in the

Health Care Center.

Maintain and trouble shoot issues with

copiers, faxes and scanners for each

nursing units and administration office.

Track wander guards for the Health Care

Center, inform staff of all changes.

Order and track uniforms for health center

staff members.

Work with staff with disaster drills as well as

real emergencies.

Performing customer service for our

residents. Answering questions and helping

residents when needed.

Updating State Board of Health Website

with staff and census information.

Maintaining all needs of the health center

administration staff.

Maintain spreadsheets and all information

needed for occupancy report each month.

Input admissions as needed.

Home Instead / Senior Care – Indianapolis & Noblesville Indiana Administrative Assistant /On Call Coordinator / Care Giver (Part-time) April 2009 – April 2010

My responsibilities were:

Scheduling caregivers with clients.

Coordinating client’s paperwork and journals.

Intake all job applications and make reference

checks.

Advise on which applicants would be best fit

for company.

Coordinate all paperwork for training of all

incoming employees.

On call weekend coordinator.

Receive incoming calls.

When the schedule needs infill, I help care for

elderly people with various health issues.

Completed requirements to administer

Standard First Aid and Adult CPR.

Morristown Memorial Hospital – NICU – Neonatal Intensive Care Unit - Morristown, New Jersey Unit Representative

February 2004 – September 2008

In this position, I quickly became skilled at interacting with doctors, residents, nurse practitioners, nurses, supervisors, pharmacy, lab, plant engineering, parents and family members. My additionally duties include:

Admitted babies, discharged babies, set up

transports (babies coming from other hospitals).

Accurately imputing orders

Obtaining lab results, obtaining blood from the

blood bank,

Making sure pku and other tests are completed

Charging for procedures,

Organizing charts, breaking charts down for

medical records and preparing department

equipment such as bottles were daily duties.

Hunt Marketing Group / Thomasnet.com – Bloomingdale, New Jersey - Office Manager February 2007 – September 2008

Key responsibilities included office management, contract approvals for sales representatives and electronic transmission of the contracts to the corporate office. Other crucial duties included:

Kept track of the contracts and made sure

contracts were uploaded to the accounting site.

Ran reports for monthly meetings.

Made corrections and adjustment to client’s

information on Thomasnet

Communicated with the corporate office and

technical support personnel to insure all

information regarding clients were accurate

and up to date

Ordered and assembled sales information for

sales representatives

Identified leads for sales rep.

Ordered office supplies, and attended to

details as needed

Borough of Kinnelon – Health Department - Kinnelon, New Jersey - Part Time Administrative Assistant July 2001 – October 2006

At the Health Department, I coordinated Health Clinics for the Board of Health Nurse. Health Clinics included:

Male Cancer Screening

Female Cancer Screening,

Flu Clinic

CPR Training Courses

Child Health Fair

SMAC Health Fair

Rabies Clinics

Also managed material safety data sheets for the municipal building, department of public works and the police department, which was reported to the state on a yearly basis. Tracked septic contracts and contractors and also water-testing reports such as Beaches, Lakes and Pools and reporting information to the DEP, which included quarterly water reports. Became adept at managing food-handling licenses and bathing licenses, managing lab reports on all ticks tested in the Borough and inputting information into the (CDRSS) Communicable Disease Surveillance System. Was also in charge of marketing functions such as:

Website information updates. Coordination of press releases and newsletters Other accomplishments included: worked with the nurse to coordinate emergency management in case of pandemic, completed training for Communicable Disease Surveillance System and received a Certificate of Completion provided by the New Jersey Department of Health and Senior Services Pick A Card Advertising - Bloomingdale, New Jersey - Office Manager May 1998 – November 1999

Manage office, track contracts, track jobs, design cards, handle vendors, set up cards for drivers to deliver, accounts payable, accounts receivable.

Franlyn Ideas/ RKR Consulting Services – Morristown, New Jersey - Office Manager March 1997 – May 1998

Main responsibilities included office management, job tracking, health insurance programs set-up the workers comp policy, bidding to vendors, providing purchase orders, accounts payable and accounts receivable. By helping the owner to better utilize time, I helped to increase company workload and profits by 50%. Mike Fitzpatrick and Son Inc. – Butler / Oakridge, New Jersey - Office Manager March 1991 – July 1996

Managed the daily office operations for these companies: Mike Fitzpatrick and Son Inc., Mike Fitzpatrick Equipment Company, and MSM Corp. Other tasks performed included: Assisted in smooth running of the jobs, Handled accounts payable and accounts receivable functions for construction projects and the office and coordinate directly with accountant, Maintained and scheduled all office logs for trucking and fuel usage, completed bidding packages for construction, demolition, snow plowing contracts, etc., for all three companies and prepared payroll (authority to sign checks)

EDUCATION

The Magna School of Dental Laboratory Technology, Manhattan, NY Columbia High School, Maplewood/South Orange, NJ

Interests

Cooking, reading, photography, movies

References

Jessica Hunt – CHOA - Unit Manager of TIC U

404-***-****

Karen Cohen – CHOA -Assistant Nurses Manager of TICU 404-***-****

Angela Hawthorne – CHOA Staff Nurse Expert of NICU 404-***-****

Lynn Pogue – CHOA - Assistant Nurse Manager – Vascular Access-PICC Line Program 404-***-****

Samantha Coleman –CHOA - Business Operations Coordinator for NICU & TICU 404 785- 5164

Kim Childs – Marquette - Unit Manager