Operations, General Management

KEITH E. FERGUSON wireless: 303-***-****

*** **** ***** *****, ***********, TX 78114 email: ************@*****.***

PROFESSIONAL QUALIFICATIONS

More than 33 years experience in management

Purchasing, ordering, planning, long-range inventory coordination, shipping/receiving arrangements, cost control, time-planned purchasing techniques and customer, vendor and employee relations

Operations: warehousing, distribution, freight expediting, tracking, records management, stock management and rotation, scheduling

Negotiation skills: pricing, product and vendor selection, quality control, coordinating decisions consistent with established budgets

Customer Service skills: client relations, problem solving, satisfying client needs, promoting company image

Management skills: implementing policies and procedures, financial administration, staff development, leadership and decision making

Developing and presenting training materials

Sales and Marketing: account development, servicing established accounts, new product rollout.

Organizational skills: priority management, trouble shooting, meeting deadlines and time management.

Excellent communication skills and proven interpersonal skills

PROFESSIONAL EXPERIENCE

General Manager – West Texas Aug-2014 to Nov-2015

Commercial Resource Installation, San Antonio, TX

Instrumental in expansion of successful new West Texas region. Overall management of sales, recruiting, dispatch, and operations for furniture installation in all of South, Central, and West Texas.

Responsible for business development, sales and customer relations in new region

Recruiting and training local staff to meet the demands of an active and fast growing market

Logistics of materials availability, tracking and receiving of products, and scheduling for multiple projects simultaneously

Distribution Center Manager Mar- 2000 to Aug-2014

Global Industries, Aurora, CO and Houston, TX

Overall management of distribution center for an international office furniture manufacturer/wholesaler including warehouse, showroom and customer service, and sales and support for our diverse customer base.

Responsible for inventory levels of both stock and special order products

Organize and schedule freight delivery to warehouse, customer and end user

Hiring, training and retention of employees for warehouse and customer service

Human Resources liaison for personnel

Provide customer service and troubleshoot accounts when necessary; occasional sales calls

Weekly and monthly reporting of inventory, sales and projections

Customer account maintenance and negotiation

Territory Manager for CO,WY,UT,NM; Houston/Galveston and Southeast TX

Achievements and Highlights

Planned and implemented a move of operations from Denver to Aurora which required extensive planning, communication with contractors, purchasing and vendor negotiation.

Provided staff training and support for I.S. department in the implementation of new computer system

Created a new, efficient warehouse system reducing inventory errors and inconsistencies significantly

Boosted monthly sales from $250k to $900k+ in less than six years in Denver market.

Selected to travel to California to troubleshoot problems with branch operations in San Jose area. Performed staff, logistics and operations evaluations, and implemented procedure changes and upgrades to improve overall operations.

Transferred to Houston, TX Distribution Center to revitalize the struggling operation of the branch. Overhauled operations and logistics, evaluated and retrained/upgraded staff as necessary, increased sales from average of $760k/month to $1.1m/month in one year.

Operations Manager 1997 – 2000

BT Office Products Int’l, Denver, Colorado

Managed purchasing and warehouse operations for an office product retailer with more than 3500 products. Managed 24 employees at three locations in Colorado.

Hired and trained employees for purchasing and warehouse

Process owner for ISO9002 in warehouse and purchasing

Implemented and maintained programs for truck and facility maintenance

Provided customer service and account troubleshooting when necessary

Human Resources liaison for personnel

Assisted the implementation of a new computer system

Achievements and Highlights

Contributed to the stabilization of the company after new computer conversion, new management and extensive projects and growth.

Contributed to receiving ISO9002 certification for the Denver location in a 4 month period.

Purchasing Manager 1987 – 1997

S.P. Richards Company, Denver, Colorado

Managed purchasing and inventory for an office products wholesaler with more than 60000 products and an inventory of $4 – 6 million

Supervised, hired and trained personnel

Coordinated procurement, inventory and merchandising for the Denver region with more than 200 clients, 320 vendors and $2 million in monthly sales

Responsible for transportation and freight operations

Provided customer service and troubleshooting when necessary

Developed training materials and trained purchasing assistants and managers

Coordinated special buys and ensured stock of current products

Supported sales and marketing teams

Achievements and Highlights

Selected from 38 purchasing managers to present the future of the purchasing department and its needs to corporate executives.

Developed tracking systems for inventory; which is still being used nationally, which resulted in the company achieving inventory turnover for the first time in 10 years.

EDUCATION

Los Angeles University, 2006

Master of Business Administration*

*degree based on evaluation of lifetime skills and experience

University of Denver, 1996

Purchasing Certification

Community College of Aurora, 1989

Business Studies

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