Customer Service Human Resource

Daryl Cole

Phone: 270-***-**** / **.******@****.***

290B Enix Drive

Murray, KY 42071

Objective & Skills

My career objective is to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

• Proficient in Microsoft Office Applications • Equipped to type up to 70 words per minute

• Consistent, and self-motivated • Easily adaptable in different environments

• Reliable and detailed oriented • Organized and punctual

• Micros Point of Sales Systems • Stratton Warren Software

• People Soft, Kronos and Ceridian Systems • E-Term Software

• Sterling Background Systems • P & L Reports

Employment History

Food & Beverage Multi-Outlet Supervisor, Caesars Entertainment Corporation

Harrah’s Casino Aug 2013-Present

Horseshoe Casino Jan 2013 – Aug 2013

Staffing and Training

• In accordance with company hiring policy and procedures, interview & hire prospective new employees.

• Responsible for complete training of new F&B employees.

• Review and communicate employee performance every quarter for new hires, annually thereafter

• Recommend disciplinary action or termination when necessary; use opportunity to coach staff appropriately when write-ups occur

• Effectively communicate all FOH policy and operating matters, both company policies and state/federal policies, to staff

Shift Responsibilities

• Maintain high level of customer service and quickly resolve customer issues as they arise

• Analyze labor needs as shift progresses and promptly send excess service staff home.

• Assure that opening, shift change and closing checklists are completed.

• Review reservations and establish a floor map for smooth seating.

• Assign server sections for ultimate turnover, hold pre-shift server meetings to unite team and communicate specials

• Always prepared to delegate back up to all positions during peak times.

• Maintain open communication with all BOH staff.

Management

• Contribute regularly to restaurant management meetings.

• Quickly report maintenance issues and work with maintenance staff to correct these issues.

• Conduct FOH inventory and maintain supplies and order supplies when needed

• Maintain a secure, clean, organized, and prepared restaurant.

• Ensure Daily Sales Report, journal notations, shift reports, server cash drop procedure is being followed.

Human Resource Coordinator, Briggs and Stratton

Murray, KY March 2005- Dec 2012

• Proficiently answered varied HR related requests and questions for employees

• Accurately maintained all I-9 documentation and updated as necessary

• Efficiently prepared new employee files while submitting appropriate information for online investigation requests and employee background checks

• Conducted audits of payroll, benefits and other HR programs and recommended corrective action when errors were found; ensured that all correct steps were taken so same errors did not occur again

• Quickly processed terminations with high level of confidentiality and sensitivity

• Assisted recruitment and interview process in order to find top candidate for position

• Tracked status of candidates in HRIS and responded with follow up letters at the end of the recruiting process

• Scheduled meetings and interviews as requested by the Director of HR

• Files papers and documents into appropriate employee files

• Assisted in preparing correspondence for numerous audiences

Production Operator, Briggs and Stratton Feb 2002- March 2005

Responsible for random quality checks to ensure parts are meeting quality criteria

Efficiently ran production numbers and assemble parts

Responsible for accurately and quickly loading, unloading, and monitoring parts

Efficiently performed all job tasks and responsibilities at various workstations, becoming cross trained in multiple areas

Education

Sullivan University (SU) Louisville, KY

Degree: Master of Science Completed: May 2015

Area: Human Resource Leadership

Sullivan University (SU) Louisville, KY

Degree: Bachelor of Science Completed: Dec 2011

Area: Hospitality Management

West Kentucky Tech (WKT) Paducah, KY

Degree: Associate in Applied Science Completed: May 2010

Area: Culinary Arts

Awards

• Master of Science in Human Resource Leadership-SU

Bachelor of Science in Hospitality Management-SU

Diploma in Culinary Arts-WKT

Certificate in Advanced Culinary Arts-WKT

Certificate in Catering-WKT

Certificate in Fundamentals of Culinary Arts-WKT

Property Management Training Certificate- Hampton Inn an Suites

***References available upon request

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