Manager Property

CHRISTINA DIAZ

**** ********** ****** #***, *****, Florida 33634 H: 813-***-**** ******@*****.*** Summary

To obtain a challenging position where I can best utilize my skills and experience to ensure a company's success in a positive work environment. Nineteen years of property management, administrative and customer service experience. I am a dedicated, goal oriented employee committed to the best interests of the owner/employer and management company with the ability to increase occupancy rates at every property managed through assessment and enhancement of marketing, customer engagement, improvement of the community environment and personnel mentoring and coaching. Also, provide recommendations to the property owner/employer on methods to increase profitability through effective operations and efficient use of resources, coaching and mentoring of other managers, while maintaining on-site role as property manager. Highlights

Multi-family Property Management Continued education by Grace Hill on a Sales and Marketing monthly basis

Skilled multi-tasker Numerous property management

Team player software use

Knowledge of leasing and market Property Manager, Assistant Manager, conditions Marketing Director, Leasing Agent,

Supervised construction and Leasing Mgr, Regional Adm Assistant renovations interior and exterior beginning in January 1996-current Experience

Property Manager Sep 2009 to Current

Monument Real Estate Foxcroft/Pinetree - Tampa, Florida Perform duties such as hiring, training, evaluating, and disciplinary counseling of all employees. Provides staff with direction, guidance and tools for performing well and ensure all employees have enrolled in and completed necessary courses. Conduct community staff meetings on a regular basis.

Complete weekly and monthly owner reports, productively report market changes to the Regional Manager, monitor expenditures and report variances as needed, preparation of budgets and make recommendations for ways to maximize income and minimize expenses at the time of budgeting, work with project management on construction of interior and exterior renovations while increasing rents, report and/or offer recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations. Ensure negotiation of contracts to benefit owner, community and management company, review all renewals and prepare budget increase recommendations according to the operating budget and market conditions while effectively managing rent expiration schedules. Monitor the closing ratios of leasing associates to ensure occupancy and stability, supervise the planning and implementation of various community sponsored resident functions and activities, conduct follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations. Monitor maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards, prepare and submit payroll-related information accurately and in a timely manner. Process and approve payment of all invoices on a timely basis while adhering to PO requirements, supervise and ensure collection of all income, ability to comply with state landlord-tenant law and fair housing laws and standards, Inspect property common areas, models and vacant units on a regular basis. Analyze and monitor community market conditions in order to anticipate market changes or trends that could affect the profitability of the community, establish increases or concessions by surveying local rental rates, enforce occupancy and closing ratio policies and procedures by creating detailed expectations and positive goals set forth for staff.

Property Manager at The Enclave at Richmond Place

Continental Group/Sunvest Development - Tampa, Florida Maintain daily operations on a 280 unit condo conversion while working closely with association manager, ensure accuracy of comps and reports for Axiometrics on a monthly basis, responsible for marketing decisions and ads for the property in order to generate additional qualified traffic, maintaining budget and monthly reporting for the site, worked with Board of Directors and Developer in addtion to management co., built and managed a strong team, reviewed financial statements monthly and maintained variance reports. Accountable for all move ins, move outs, charge adjustments and operating income. Positive relationship with the Sales Manager to ensure the appearance of the property was at its most presentable at all times and for investors.

Property Manager / Assistant Manager

Harbour Walk/Legacy Ventron Management / OPM Mgmt - Tampa, Florida Worked at this property twice in my career. Maintain daily operations on a 400 unit bond property where income limits cannot exceed requirements, responsible for maintaining budget, income and expenses while competing to increase occupancy, manage staff of nine and report directly to the Vice President and General Partner, responsible for creating and maintaining budget, ensure accuracy of bond reports on a monthly basis in order to stay in compliance, completed monthly variance and cash projections, A/P and purchase order explanations on a weekly basis, responsible for marketing decisions and ads for the property in order to generate qualified traffic Assistant Manager promoted to Property Manager at Legacy Apartments, 220 unit property undergoing a $500,000.00 rehab. Managed rehab staff for renovations in vacant and occupied units while increasing the rents over 20%, required to requalify prior to renewal.

Education

High School Degree 1995

Some College - Tampa, Fl

Training courses through Grace Hill, Fair Housing, Marketing and Legal seminars throughout my career

Skills

Yardi, Yardi Voyager 7, AMSI, MRI, Onesite, Onsite, Rent Roll, LRO, Teller Scan equipment, A/P, budgeting, Sentex program, Weblisters

I have worked for additional management companies and properties that are not listed on my resume. I have listed the most recent in my career.

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